We really enjoyed our stay at this property. Everything was beautiful from the exterior building design to the interior of the room. It gave a calm and tranquil atmosphere perfect to relax. Clean facilities all around. We appreciated the design of the shower area next to the private bath. The public bath was clean and nice too. The staff here were efficient, professional and very friendly.

The ingredients in the first dinner were a little underwhelming and the progression of the courses on that menu felt a little mismatched. Our second night dinner was much better. Breakfast was good too.

The best thing at this place was the peaceful area. The only sound you would hear is the sound of nature and singing birds. The view out of the window was into the mountains, very beautiful. Also we liked the fact that there was lots of space in our room to fit our luggage in.

The only thing I allow myself to complain about is, when having dinner or breakfast they make you pay extra if you like to have an extra portion of vegetables or something you liked in particular. Considering themselves as a 5-Star Hotel and being very expensive to their customers, I would expect a little more generosity regarding this fact.

All, staff, ryokan, bathroom

The public onsen was awesome

Delicious food. Helpful staff. Private onsen in the room. Comfortable and relaxing experience.

Nil

private onsen

Onsen located little distance

The room is very spacious, clean and beds are very comfortable. The serving staffs are nice.

The receptionist was very unfriendly and impatient. I stayed at different onsen resorts in Japan before and this is the first resort that do not provide shuttle or pick up service. We have private onsen at our room but the water was not hot at all. Very disappointing.

The room was spacious and comfortable as expected. Free beers and drinks were available in the fridge. The food was very nice and delicious. Service was good too.

We paid for a room with 2 separate private onsens but only one worked. On the first night, the smaller onsen tub is way too cold to sit in it comfortably especially in winter. Then the next day, it was extremely hot so it's impossible for anyone to sit in it. As it was after dinner that we used the onsen in our room, it's too late to notify the hotel staff about the problem. So we ended up only have one private onsen to use in our room although there were 2 onsen in the room. Very disappointed. The public male onsen was empty with almost no water in the pool when we wanted to use it before dinner. By the time we told the hotel staff who tried to rectify the issue (they were not aware of the issue to begin with), it was too late to use it. Again disappointing. The Japanese staff at the hotel does not speak English. So we can only communicate with the 2 English-speaking staff whose English was not fluent and sometimes not easy to understand. Would be nice if more fluent English-speaking staff were available. As the hotel is located up the hill, it can be tiring walking up the hill after spending time walking around the shops. Taxis were not easily available so walking back was the only option.