Beautiful decor and a great location. Staff were incredibly polite, friendly and efficient. Thank you to the young lady who helped send my luggage on to our next hotel in Tokyo which made everything less stressful. The rooms are spacious, with excellent amenities and a new, clean feel to them. We stayed in a one bedroom suite which was very nice with a kitchen and a handy washer/dryer. Very close to Shinsaibashisuji and Dotonburi but far enough away to be in a more quiet part of Namba. Handy to Namba Station to get you most places around Osaka.

Nothing

Fantastic hotel right in the guts of Osaka. We just loved this location, near Dotonbori, but a little away (quiter). we also loved the street going towards Namba station Gashapon everywhere and an awesome neardy anime shop. Also, walking distance to Shinsekai. If you have kids, there's an awesome little playroom that my daughter loved going in and meeting other kids. The breakfast was good, we did end up eating there each morning because it was easy. Rooms are big

The hotel is beautiful and visually appealing. The staff were very friendly, helpful and professional. Impressed with the size of the room which is really comfortable for us to move around despite our numerous shopping bags and 2 big luggages. Love the shower gel, shampoo and conditioner which uses natural ingredients and essential oils. All other basic amenities are provided too. Were pleasantly surprised with the guest lounge which was located on the same floor as our room. Guest lounge comes with a nice spacious kitchen, seating areas, ice machine, drinking water and coffee machine. The laundry room was easily accessible and next to the children playroom with a ball pit area. Location was great, near to all the walking streets and shopping malls. Away from the main crowd of Dotombori. Overall a really great hotel to stay and hope all guests will take care of the hotel facilities. Will definitely stay here when we return.

It took us sometime to find the hotel as there were too many exits. Might be a challenge if you travel by train and have many baggage. Best to check with hotel staff on best way to reach the hotel. And Namba itself has a few Namba related stations which makes it even more confusing. But once you figure it out its easy. Notheless still a great hotel to stay.

I recommend this hotel & would stay again. It is well located within walking distance to the restaurants & shops of Dontonbori, Shinsaibashi, Shinsekai, AmericaMura & Namba. The Nankai rapid express train links KIX direct to Namba station. The hotel fit out is new & the design well considered. The building is an old art deco office & many beautiful period features are retained. Staff are friendly.

The soft play area provides children with a space to enjoy themselves. It's well maintained and has enough to keep the children entertained. Location of the hotel is superb - 10 mins walk to Namba area. The interior of the hotel is beautiful, with lots of space at the lobby and a common area serving all tourists' needs, e.g. hot water, utensils, vending machines. The room size is decent by the Japanese standard.

Some really minor things - the cups and glasses were 'hidden' at a not so intuitive place in the room. The wifi password was given to us in a piece of paper (mixed with lots of irrelevant information) instead of being displayed in the room. In both instances I ended up having to go to the lobby and ask for help (in a large hotel that could be a trip of 10 mins each way). The staff were helpful but it's something that, if better arranged, can save the time of both the staff and customers.

The big and clean rooms! Bigger than typical rooms in Osaka. The bed is big and comfy, and the small kitchenette in the room provides alot of convenience, especially when travelling with children. They are also attentive to details, e.g. they provided slippers and amenities for my 3 year old chid. The hotel decor is also chic, and it has a common pantry area on the 6th floor, which offers free coffee and tea. There are 7-11 and Lawson stores in the next block and restaurants nearby.

The only downside is that it takes approx. 10 mins to walk to the Namba and Nippombashi metro stations. It is not a long distance, but after spending a long day out and having walked more than 20k steps each day, it can be tiring. Nevertheless, the plus points of this hotel outweigh this slight disadvantage.

The location is superb! It is near Namba station and within walking distance of Kuromon market. There are lots of decent and inexpensive restaurants nearby. It is a very strategic location for food trips, shopping, and exploring other places in Osaka.

It's not that I don't like it, but I hope that they can have a bigger laundry room and more machines. During our stay, it was understandable that it was peak season, but it was a challenge to get a free washer and dryer, and waiting time was sometimes unbearable because some users were inconsiderate about leaving their laundry and clothes in the machines.

Excellent customer service. Very friendly helpful staff when we needed to throw away our old luggage, calling DHL and getting a taxi service. Loved the kitchen in our room, the best was the microwave oven. There are 5 coin laundries just around the corner (between 4-7mins walk). The accommodation itself has conin laundry on their 5th floor, however, I am not a fan of top loader washing machines. My experience was that it tends to take more time to dry clothes using the driers supplied by the hotel and I could only wash a small load of laundry each time compared to the one outside.

The bathroom was combined with the toilet and it was relatively smaller compared to the size of the room we had. The shower was over the bath. The kitchen bin lid was dirty and difficult to flip open the lid.

This was our favourite accomodation for our trip to Japan. It was in a very convenient location - we walked everywhere (except to Universal Studios). Even though it was in a busy area, we did not feel like it was too loud and we felt safe walking in the area at night. The reception was beautiful and we were greeted by friendly staff who allowed for an earlier check in. The room was large for Japan, and had everything we needed for a comfortable stay. The bed was comfortable and it was nice having a large window to let natural light in. Right next door there was a very convienet food court with a large variety of meals. We highly recommend this place - extremely great value for money!

It was perfect!

Lovely stay. We took two studios for a group of 5. Bed, shower, AC were great. My wife liked that the microwave made a bit of music. There's a supermarket right in front of the entrance and distance from 2 metro stations wasn't amazing, but pretty good. Also a pretty good travel time from most places we went to.

If it was slightly closer to the metro it would not hurt but overall it was ok. I had a small medical issue and walking wasn't fun. There's plenty of walking in Japan, even inside the metro. Of course, that's no fault of the hotel. Upon departure, we were in a hurry and there were a few people on a line and only one active clerk. I asked the people on the line if they're checking in or out and everyone said 'checking in', so I approached the clerk asking if I should join them or something else and he got mad as if I was cutting ahead of people. Another clerk came and took our room cards, so departure was quick but the clerk's reaction felt unnecessary and left us with a sour departure. Our check-in experience and other staff were very nice.