We stayed in a Superior King Room at HOTEL MYSTAYS Sapporo Aspen in late September / early October 2023. The location was excellent being just a short walk from Sapporo Station and also close to Daimaru Department store which has excellent food on the B1 level (Basement 1), particularly sushi and sashimi. We had a room on the 13th (top) floor which was quiet. It didn't have a view, but that's OK. There were 4 elevators, so no waiting for an elevator to come. (Some hotels do not have enough elevators for the size.) Being a Superior King Room, there was more space than you would get with just a double room, and there was a table with two comfortable tub chairs. The fridge was a good size, larger than you often get, and chilled well. The bathroom was quite big too (by Japanese standards) and had lots of bench space, which is not usually the case. I felt that the Hotel was luxurious in a old-worlde way, in that it gave you lots of space and was very comfortable. The bed and pillows were comfortable and had been upgraded. There was a laundry on the 5th floor with 3 washing machines and 3 separate dryers. We would happily stay there again if we were in Sapporo.

The only thing missing was a view, which we did get in most of the other hotels I booked online. I think I probably asked for a quiet room, so that may have been the trade-off for the view. Having said that, we did notice some ambulance noise during the night, given the hospitals nearby and the fact that we opened the window at night.

Location, literally a block away from the main station and pick up point for a tour we book. Rooms are big, quiet. Aircon was quick. Hot water was really hot. Very clean. Salute the cleaners.

Bed was a bit hard.

Convenient location. The breakfast spread was good to cater to foreign tourists (and kids).

As we had a deluxe twin room for 2 adults and one child, it would be good if they had provided 3 towels instead of just two. The room lighting could also be brighter. There is no Safe in the room for me to keep my important stuff.

The hotel was very close to the Sapporo JR Station and it was easy navigating to the hotel once we alighted from the train. The hotel provided on point instructions and directions which eases a lot of anxiety for us traveling into Sapporo on our own first time. We were pleasantly surprised by the 4-bedder room there - very comfortable super single beds and pillows. The room was also of very decent size by Japan hotel standards. The bathroom and toilets were separated to cater convenience to the whole family especially during "morning rush hour"! :) Breakfast first was awesome - it was good enough to cover brunch! Buffet spread was great and it was just great to dine leisurely with no rush. Hotel was also located next door to Toyota-Rent-A-Car - made it convenient for us to collect our reserved car for the rest of our journey in Hokkaido! Also very near to shopping areas and attractions.

Non.

We stayed in a Family Room which was of a nice size & was very comfortable. With 4 persons, it was good that the bathroom, face washing area (with 2 sinks) & toilet are all separated. The hotel location is also excellent within a short walking distance from Sapporo Station & also underground shopping malls including Daimaru. Staff especially housekeeping staff are very friendly. The hotel also has a good breakfast buffet spread of Japanese & western food & we enjoyed our morning breakfasts especially if you are seated at the bay window tables looking out to the winter snowy scenery outside! Lastly, the hotel provides daily room cleaning service which we appreciated as this service is no longer a norm for some hotels.

Nil

The hotel location is close to Sapporo JR Station. From Sapporo Station to the hotel via the north underground passage and exit at exit 12. It's easy to carry suitcases from exit 12 because there is an escalator and lift. The location is also close to Lawson and the bus terminal. The room size is quite enough for Japanese standards, can accommodate 2 medium suitcases, and you still have a space to do the prayer. Sapporo masjid is 1 station away and 2 halal restaurants near the masjid. There is machine laundry, vending machine (drinks), and microwave.

The hotel only provides tea, no coffee and sugar.

It was easy to travel between the JR/subway stations and our hotel, within a decently short amount of time. We had daily housekeeping services which may not present in some other hotels so it was great returning to a clean room every day.

Only got to know upon arrival at the hotel that laundry services were not available for more than a week due to renovation on that particular floor where the laundromat was. Guests was redirected to use the laundromat from the next adjacent hotel. Didn’t think it was that ideal especially on snowy days and it didn’t help to know that the total waiting time for the clothes to be washed and dried would take a long while.

Staff were professional and helpful. Special mention to Aoki-san (hope I got the name right) who assisted us with check in as well as when we had an issue with a defective toy we bought from a shop outside the hotel. He was diligent to explain the information I asked for and spoke excellent English. When we had an issue with the toy, we asked the front desk to help us call the store to ask if they could do anything, which the store did not entertain but Aoki San and his colleague were empathetic to my daughter for the defective toy. He offered her a goodie bag to make her feel better which she did. Hotel location is very near the Sapporo station making it very convenient for us to commute from/to airport and also a meetup point for Klook tours. Also a few mins away Seico Mart and Family Mart were very handy for snacks. Within Sapporo station there was Daimaru, Stellar Palace for food and shopping. Susukino, Odori was easy to get to by train or taxi. We called Uber a few times without any issue at all. Hotel cleanliness was very good, the staff strength was clearly sufficient to manage the high turnover of the guests. We could see local older ladies cleaning the rooms everyday and they are very friendly and professional. We stayed in a triple room with three beds for four of us, husband one bed, 11 year old one bed and 7 year old slept with me. Was good enough for this age. Though the bathroom and shower were in one space and not separate, it was very spacious, such that my child could use the toilet or shower and I could use the vanity counter at the same time. We enjoyed the bath tub daily at the end of our 5 days stay. Commuting in the snow is tiring! We did use the laundry room twice (400yen for one load, 30mins, dryer is 200yen for 30mins) and it was easy. Also the microwave. The shop at the lobby sold very nice merchandise for the Hokkaido specialty bird species Shima engaga and we couldn't help but stock up some as souvenirs.

Nothing!

Location is perfect, just outside North exit of Sapporo station. Room is bigger since we got the twin bed room. Breakfast is good, lots of options. There's a nice restaurant on the ground floor for dinner and lunch. They got laundry room - which was very helpful since we were there for a week. The pillows provided were comfy and good for neck. There's also an air purifier / humidifier provided in the room.

The weird noise from the air conditioning.

Location was our utmost priority. And Sapporo Aspen didn't disappoint! Just follow the North exit 12 of the underground passageway called Chi-Ka-Ho when exiting the Sapporo Station. It's winter now, so the underground walkway is a heaven sent. Exit 12 has a lift that helped us on our 1st and last day, especially with our luggages. Then just cross at the junction to the hotel. Necessities...The hotel is surrounded by our go-to konbinis. The orange-lighted Seicomart with its melon cone ice cream and creamy cheese stick ice cream 😋 , the blue-white Lawson, and of course the Familymart with its orange-yolked creamy egg sandwich, Hokkaido produced milk and apple juice. Heaven! The malls are all within walking distance and travels by train and bus is within easy access. So your feet will thank you...hahaha. And do ask the front counter should you need your luggage be kept in-house overnight or two if you intend to stay in again after a short side trip elsewhere. The 5th floor has 3 washers and 3 dryers for our laundry. And the housekeeping ladies are doing a fine job. Its great to come back to a made up bed with complimentary night pajamas laid out on the bed daily. Overall, we will definitely stay again at Sapporo Aspen on our next Hokkaido trip!

During the first leg of our stay, only 1 washer was working. But on our second stay, there was 2 washers working. And that was a relief. It's good to have a regular continuous upkeep of the washers and dryers as these are deemed highly appreciated when it is in good working condition for us guests.