This was one of the most beautiful place we've been to ! Sitting next to the central firepit in the lounge and eating marshmallows surrounded by books feels just like being home, such a soothing moment ! The biggest + was definitely the food, a perfect mix between Japanese cuisine and French gastronomy… especially the desserts and breakfast ! Not gonna lie, we weren't expecting macarons and croissants in Hokkaido but they were as good as the ones at home ! The onsen was nice too, but please be aware that tattoos are not accepted in the public bath, even when covered ! !! If you choose to stay there, make sure to drop by the Lake Shitotsu center right next to it, which has some very nice and interactive models of the local wildlife and a history of Lake Shitotsu formation. You can even touch snakes !

Nothing

Loved everything here. The dinner and breakfast is sublime. The quality of the food served at the buffet dinner and breakfast is good, and there is a wide variety and options available. They turn their desserts into artwork and that pleasing both visually and gastronomically. The onsen experience was good especially the outdoor ones. In the resort, they give you white socks to walk around, and that is the testament on the cleanliness level as the socks are still white after a night's stay there. We enjoyed having drinks at the bar near the hearth at the lounge, and just chilled to the talented harpist playing her tunes. Wished we could have stayed another night, but there aren't many activities around the area during winter.

Nothing.

The room and resort facilities were very well maintained. The variety of indoor and outdoor onsen with different temperature levels was very nice. The buffet was excellent. Our son has food allergies and the staff provided a daily print-out of the foods to avoid even though the buffet was clearly labeled. It was a very thoughtful gesture. We also tried the special lake fish and sake from the dinner and drink menu and it was excellent. There was also a live harp performance each night that we stayed, which was very relaxing. The resort staff also suggested many hiking and lake activities for our family to do when we asked for their opinion and recommendations. We highly recommend the resort for the food, ambiance, and high quality onsen facilities.

We loved our stay. If we had to make any suggestion, maybe provide drinking water in the room.

Really nice resort, beautiful room, excellent (and not too heavy) dinner, plus good and varied breakfast spread. There is an excellent harp performance in the evening (and marshmallow toasting). The resort also has vending machines (beer and soft drinks), a pastry shop and a bar, plus a great gym (with gym wear and shoes which can be borrowed). The onsen facilities are excellent. The room private outdoor bath is also superb. The staff are all super nice. There is also a free shuttle service so you can go there even without a car.

Everything was organised and so easy - the cost covered everything and we didn't have to worry about a thing once we checked in. Things were extremely easy and the hotel had great facilities. Overall, it was exceptional value for what we paid for, including the room, the private onsen, all the included meals and the hotel facility.

The check-in process could be better and more personalised. While the staff were helpful and courteous, some were rather robotic and were not genuine and authentic.

We like BF & DN,there are varieties of food. Staffs are very nice.

Nothing

Really close to the beautiful Lake Shikotsu and Mt Yotei. Clean property and comfortable bed! Had the best sleep and nap. What we loved and enjoyed most was the buffet dinner and breakfast! Lots of fresh and healthy selections tho was hoping for a pancake station for breakfast. We chose our own pillows too :) Memorable time at this resort. Hope to return someday!

Not much to complain about.

Beautiful surroundings. Stayed in the room with private onsen. Very spacious and relaxing. The shared onsen was very spacious and relaxing as well with a sauna, indoor and outdoor baths. The keiseki (set course) dinner we had was exquisite. Their staff were all very nice, well mannered and dedicated to providing each guest with a wonderful experience. We could see that a lot of effort has been put in to create a beautiful atmosphere and wonderful experience right from our arrival.

Not a deal breaker but the vanity area in the washroom in our room was a bit dusty. Besides that, everything was perfect.

I loved that the property was by a lake. one morning we took a walk around the lake. great scenic and fresh air. very remote. we did enjoy the privacy.

I wished I had a booked a room with private onsen. overall, everything was clean. property slightly far from town. took us more than one hour to get into Sapporo. also they could run the hotel shuttle more frequently since it’s located so far. but hotel shuttle was very limited to certain times of day.

Gorgeous location, food, shuttle was so convenient, and in-room onsen was fantastic. Our kaiseki meals were amazing! Hospitality was good as well.

It's a bit further from Sapporo, but that is also the appeal since it's away from the city. The shuttle is convenient as well.