The location is really convenient as it's close to the busy centre. the room was comfortable for what I paid and the staff were amazingly helpful, they walked me through everything I needed help with and assisted me with finding my way to the hotel car park.

The elevators were my only real issue but it was only because it was check out time and everyone was using them so I had to wait for elevators which were too full a few times. Ideally you want to miss the check out rush, this was also during the first day of the snow festival as well so heavier traffic than normal I assume

Breakfast was good, different menu for everyday. You can leave your luggages if you need to check out early (10AM) and want to do more touring around Saporro. Very nice laundry area, with english instructions. Room is just right for me as I was travelling solo.

I arrived in the hotel a little after 12noon. I was not aware of the late checkin time at 4PM. I was so tired and exhausted from the long trip. I asked if I could checkin at 3PM an hour earlier, to which they responded NO. Just felt that super late checkin at 4PM was a scam.

Good staff help, good breakfast, good location, comfortable bed, comfortable sized room, good showering soaps, good fresh towels, good TV screen, easy to check in, quick to check in, easy access to rooms by the elevators.

Nothing really, there weren't any problems there, I had to do some printing, the staff left their desk position and helped me out, I booked a massage, the masseur was low cost and did a very good relaxing energizing job!

A perfect place for transit stay. I did 1 night transit enroute to Sapporo and this place location is perfect. Market at the side and 15 mins stroll to bay area and another 10 to churches, slopes and mt Hakodate gondola. You dont even have to pay for street car. 2 mins walk from jr station and good check in time plus a decent bar for toning down at night.

The pillows just not suit me

Location is very convenient. I think this is the most convenient location for travellers. Bus stop to and from airport are just right next to the hotel’s doorstep. Restaurants, tram and train stations are also around very near.

The internet connection. Our devices gets disconnected after one day and needs to connect to other router every day.

The location is good, easy to get everywhere. The rooms are also clean and comfortable. Close to the location of super delicious halal ramen, Houryu Ramen Flagship Store. Will definitely book again next time I go to Sapporo.

Super convenient location right next to the New Chitose Airport Limousine Bus. Basically door to door service from Airport to the hotel. It was 1300 per person one way. The hotel is also a block away from the Susukino train station.

The bed is quite hard/stiff, but was still able to sleep well.

The location is just perfect! Its right at the busy streets of Sapporo with walkable distance to Sapporo tower, Nijo market and ramen alley . The ease to travel from and to airport and arpund the city is great as we have multiple travel option nearby to the hotel.

Great location, bus stop to the airport and trains are under 5 mins away. Very central to many attractions with a great selection of stores and restaurants very close by as well

While the rooms are a bit small it's a great place to stay

Breakfast was good although a little bit basic, room was very clean and a great location

The mattress could’ve been more comfortable