Location with great convenience and comfort.

None

The location is perfect for a town visit; a minutes walk to the train/bus station. (Note; If you are going to ski the ski fields, they are not within easy walking distance). The room was great; and a good size. It had everything we needed. The staff were fantastic. Everything was clean.

Nothing...it was a great stay. I highly recommend.

The location is the selling point of this hotel. It's just in across Furano station. The breakfast was delicious.

The room for our price range was small. But I think this is common in Japan. The hotel cafe only serves food at breakfast and at dinner. In between, it's usually just drinks.

Near Furano Station. Has restaurants nearby.

Nil

Location

Toilet has window

Loved the breakfast provided, the hotel gives you an option between a western or japanese breakfast. Tried both and they were filling and tasty. The breakfast also included a bottle of furano milk that i really enjoyed! They also provided us complimentary return tickets to the ski zones on the 2 days we were headed out to ski so that was a pleasant surprise (170yen to Kitanomine Zone and 230yen to the Furano Zone) Staff was very helpful with our queries and helped us figure out how to get to Sapporo after check-out. The check-in and check-out process was quick and efficient, all done in less than 5 minutes!

The aircon was abit iffy during our stay and we woke up sweating on the first day as it seemed like the aircon had turned off. The next day we turned down the temperature before we headed to bed and all was good.

The rooms are clean. We ordered two rooms and they help arranged two rooms next to each other. You can choose Japanese or Western style breakfast when you checked in, they would serve breakfast and not buffet type of breakfast. We have Japanese style breakfast and the variety are fine.

The public bath for men and women are very small. For women's bath, guests need to get entrance card from the reception, and only 3-5 cards are available for women bath. For men's bath, my family member tried and said only two people there and he said the bath is small but it is still enjoyable. We understand guests needed to reserve dinner 3-7 days in advance if we want to have dinner in the hotel. If they allow more flexibility to guests would be much better. We have our dinner at another hotel nearby.

The staff were exceptional and very helpful in all requests or questions that were asked. I was skiing so obviously it’s not ski in ski out but The Natulux is located 150m from the Bus Stop and train station. The bus is approximately 2.9Km from the gondola and the hotel will give you a return bus ticket to use. The hotel is located in the heart of town and there is 20plus restaurants to choose from.

Breakfast was a Japanese or Western set menu, as you could imagine after 14 days this starts getting a bit less than desirable. The hotel could definitely do with a buffet breakfast!! The hotel lounge area came across as a last minute thought during construction.

Friendly helpful staff. Included bus ticket to ski fields. Breakfast included

Hard mattresses Breakfast would be better to be a buffet as there is wastage to be provided with foods you might not want to eat. Or at least give a selection for foods to avoid wastage Westerners do not eat salad or soup for breakfast. Toast would be great

Staff are exceptional and recommend both the breakfast (Japanese style) and the onsen baths! Location is very convenient to station where we caught the Lavender bus to get up to the ski field without any difficulty. Being in town means there are a lot more choice come evening and where to eat. As there is not a drying room at the hotel, we left out skiis and boots up at Kitanomine on the mountain which was easier than lugging them back on the bus.