This is for sure not a 5 star hotel as indicated on booking.com. However the service is exzellent. Everyone tries hard to fulfill customer´s expectations - this compensated for the missing comfort of a 5 star resort. The rooms with an on-sen have a marvelous view over the ocean and having an own on-sen is real fun! The restaurant prepares great meals - breakfast & dinner worth eat there If you want to get somewhere else they organize their hotel shuttle to get you there rather then calling a cab. They also take care about pick ups. Very helpful in an area where few people speak English!

On booking it is indicated as a 5 star resort - which the hotel definitely isn´t. To become one the entire resorts needs to be renovated e.g the pool area or the changing rooms rather look like 20 years ago. But as said above - the service provided compensates a lot

It's on top of a hill with panoramic views of Shirahama so that was lovely. However, if one has no car then it's a complete pain to get anywhere. The breakfast was extensive with lots of western and japanese choices which was great. The Japanese kaseki style dinner was very tasty too.

It's a Japanese onsen type hotel made up in an Italian or European style. However, the facilities are looking slightly tired and it was bizarre that the swimming pool closes early. This did not affect us as we were planning on an onsen style experience but for people who wanted sunshine by the pool or those with children then this may be an annoyance.

The setting of the hotel is great as a retreat and relaxing with the fantastic sea views, the staff are very friendly and helpful. The rooms were clean and the onsen is a great facility especially the infinity pool.

We couldn't work out what everyone does all day as there is nowhere much to chill, whilst there was seating it either wasn't comfortable for a long lounge or there wasn't many seats as if designed for aesthetic not for use. Outside the onsen for example could be a great lounging area. Booking meals in the restaurant seemed to be a big deal and wasn't straightforward.

The vistas were amazing, as was the personal hot tub on our deck direct from the local hot springs! The staff were fantastic! The breakfast buffet offered so many options and was delicious! There were lots of little things to do in the area every day.

I would have preferred menu options instead of the set multiple course meal each night. It was just a little too much food.

Much different to many experiences in Japan, the "Infinito" is really new. We liked the modern interior including the bathrooms. Everything was clean and proper. It is a quiet place, we had a fine view on the sea. The hot bath included a nice outdoor facility allowing for a great view of the sea. Wifi worked well. The location on top of a hill offers a nice view, but you surely need a car to do anything around.

The buffet breakfast was ok. However, on our first day (of two) we had reserved the breakfast for the 8:30am window (typical in Japan: you have to designate the breakfast time the day before). The buffet was quite empty when we came and certain items were not refilled. This was really disappointing given the overall fine standard of the hotel. On the other day, we didn't have this problem. The location is a little remote.

I like the view and the onsen. The room is amazingly spacious with a small pantry.

I was a bit disappointed when the TV is not a smart tv. Maybe it is the cultural difference, most staffs don't speak English.

Located on a hill overlooking Shirahama, this hotel has a great view of Shirahama and the Pacific Ocean. Very clean interior and exterior, with spacious public onsen for guests. Breakfast buffet has good selections with sushi and sashimi as options. There is a swimming pool, tennis court and an indoor gym at the hotel and a golf course nearby. You can get to most of the destinations in Shirahama via a 10~15 min drive.

Dinner tasted great, but felt a bit overpriced. There are dinner options elsewhere if you wish to venture out.

it was very nice. more of a resort feel. And unlike other hotels in Japan, they didn’t try to charge extra for the use of facilities such as the gym. I guess it’s the same for the outdoor pool (we went in March when the pool was closed).

Exceptional location that perch on top of Shirahama, beautiful scenery that sweeps away all the worries from work, the 3 onsens are a must-do, friendly and helpful staff

Difficult to get back to hotel at night.

Very Comfortable room, good spring water, hotel in a very quiet place with beautiful views. There is a mini bar/library in hotel.

Food is not just so so.