10 min walk to the train station (Higashi Shinjuku or Shinjuku station). The staff were very friendly and tried to help even with limited English. The room comes with a working kitchenette, you can possibly cook a feast if you want to. Breakfast is curry with rice, and bread, would be nice if they do change it up a little. Fresh towels provided everyday. Also provided drinking water and juices everyday. There is no room cleaning service, guests are expected to make sure they keep the room clean. Comfy beds for all of us. Our kids were excited to have the Karaoke in the room. Great fun. The pantry of lotions and facial masks was delightful. Get to choose different type of masks everyday of our stay. There are explanations for most items apart from the Karaoke and AC remote. Maybe an English explanation would help non Japanese guests.

Nothing

We are a family of 5 and it was difficult to find a room with enough beds. With this room you get the whole floor to yourselves and each of our children had a bunk bed with a curtain to after a full on day they could have some time to themselves before bed. The beds were so comfortable. The free toiletries range was extensive. The bath and the bathroom area in general felt luxurious. The curry and rice for breakfast was yummy. There is a smaller train station approx 5 minute walk from the hotel (Shinjuku sanchome). Family Mart is almost next door. We looked forward to returning to the room each day and missed Pasela when we changed location, nothing else compared.

Small issue of not being provided a code upon arrival to get into the main lobby. But we just called the number on the board that we could see inside the lobby and we were inside within 5 minutes.

Close proximity (1 min walk) to bus station for Meiji temple for instance. Only a few minutes walk to higashi-shinjuku metro station (much better than walking that 16-20 mins in the hot summer heat in Tokyo). Clean room. All amenities (tooth brush, facial washes of various kinds, hair shampoo and conditioners, free Japanese curry with rice and 3 different kinds of soups for breakfast daily) are supplied in the room as well as additional self-serve items on ground floor. Washer and dryer are combined in 1 unit within the apartment with sound-proof partition from our perspective. The bathtub was a bonus @ end of each long walking day. We didn’t utilize the in-room karaoke as we spent most day outdoor. The built-in kitchen is totally functional and suitable for preparing family meal (but why would you when street and local restaurants food are out of this world - yes, we picked places where locals would go). Love the ease of iPad-like kiosk check-in and building access. We all felt very safe. Totally no problem as street lights and surrounding commercial buildings are well lit without being intrusive (windows have very thick curtains) we even had a balcony that would comfortably fit 2-3 people @ a time. Free supplies of laundry detergents, water and tea bottles as needed. Totally free of charge.

Had to clean out the washer drainer the 1st night during laundry as we smelled something like musty water around the washer. The all-in-1 washer/dryer unit didn’t seem to put out much heat during drying… we just washed and dried the clothes by letting the machine did its thing b4 we went out each morning.

Everything about the hotel is great! 5mins walk to higashi shinjuku station. Direct train to Asakusa. Abt 15-20mins walk to shinjuku area. Guests are well taken care of with the following: Free breakfast (curry rice, bread, rice with soup daily). Orange juice, green tea, still and sparking water and ice cream provided in room. . Huge selection of free toiletries. So spoilt for choice! Every thing unimagine u need it's available Face mask, hair oil, shampoo of different brand, hair tie, facial oil blotting paper, etc... Best of all.. Free wine!!! For ladies, they provide 3 types of hair dryer! Washing machine and dryer with laundry pods provided Projector screen provided to link your netflix or YouTube. karaoke system is also available!

Nothing!

I stayed for 4 days and 5 nights at Hotel Pasela Living last week with my family (2 adults, 2 teens and 1 kid). The room was of adequate space and comfortable for the 5 of us. The room and bathroom were equipped with everything that is required for a convenient family stay. The karaoke was fun and the home cinema was perfect for relaxing and chilling with family after a whole day out. The breakfast was limited in variety but that wasn't really an issue. Another big advantage for this hotel is its location. The bus stop for the bus to Shinjuku and Shibuya stations were steps away from the hotel and we even walked to the Shinjuku Station which is 15 minutes away. The nearby locality had some very good eatery spots and shopping areas too.

May be some additional items/ variety of food for breakfast.

This was a great little apartment hotel. The kids loved the bunk beds with curtains they could close. It was quite spacious and very well provisioned. Free drinks which were replaced daily, delicious curry for breakfast, large bathroom area. The use of a washing machine in-room was a bonus. The location was excellent. Literally around the corner from a station and a larger supermarket. There were also a multitude of restaurants in the Eastside Station just a few metres down the road. The apartment was quiet at night.

Our only negative was that the drier didn’t actually dry anything.

The size and comfort of the room was wonderful, the kids loved the bunks and the karaoke. I loved the jet bath with tv, and the fully stocked kitchen. All the complimentary inclusions were fantastic; all the toiletries you could think of!! Location perfect for catching the metro, close enough to Shinjuku shops and restaurants but far enough away to be quiet too.

We stayed 3 nights; I would have liked fresh towels and rubbish cleared. Check in and out was simple enough…but we didn’t see any staff the entire time we stayed. Same breakfast every morning…something different could have been nice

We are a family of five which can be difficult when trying to book one room. We stayed in the family room with Karaoke which was great was great and had everything we needed. Loved the amenities bar, drinks and breakfast bar. Great location, short walk to JR and also to central Shinjuku. Would definitely recommend this place to any family, ticks all the boxes

While self check-in was great, we did miss having someone at the front desk that we could have asked a few questions.

Great for a family- the bunks have curtains which offer privacy and are very roomy and fit 6foot tall boys! Was a really comfortable experience. We travelled as a family of 6 (parents, 2 19yr, 11 and 3 years. Washing machine and dryer were a godsend. Was a great location to trains, convenience stores. Would definitely stay again.

Room has plenty of room for our family of 5. There were two sets of nice bunk beds, and a full size bed. There was also a full size fridge and stove for those interested in cooking.

We didn't interact with a single hotel staff member in the entire three days that we were there. The checkin process is handled on an ipad set up at the front desk (not the best welcome after a 16 hour day of travel), and don't expect anyone to help answer questions about getting around Tokyo or advice about places to visit.