located within a quiet neighborhood, no outside noise or traffic. friendly staff. room was exactly has advertised. When we checked in, the front desk clerk took us directly to the room and showed us how to work everything from the wifi, tv remote, remote to control the heat/air, etc. He even made sure we knew how to use the washer/dryer and the stove.

there were two hotel SAILS within a mile of each other and it wasn't clear which one we were booked at. Ended up going to the wrong location then had to book another taxi to get us and our luggage to the right one. Even when you go back into your booking or website, it's not clear.

This was our first night in Japan and I messed up our reservation but they were gracious and understood that we only needed one night. We could’ve stayed there longer. This hotel is only a couple stops from sensoji Temple. Price is reasonable but best of all, their hospitality is great. Taka was extremely helpful and always came to our room if we needed anything- Wi-Fi, laundry, room temp. We felt like house guests instead of customers. The shower was delightful and the laundry was a huge plus for families like mine. I love the automatic toilet that felt so comfy. I like how clean the room was. I like everything. Only caveat that I can think of was it was quite warm and a bit hard to get to if you don’t have a good sense of direction like me.

It’s about a 7 min walk to subway and/or a min walk to the bus stop . Location is great for us but maybe not for all. We could not find restaurants nearby that were big enough for a family of 5.

The size of the room is comfortable for four and the washing machine and drying facilities in the bathroom make it really convenient to wash clothes. The sink and dining area is spacious so we buy back some fruits to eat after dinner. Walking at night seems quite safe as this is mostly residence so not so much nightlife here.

But the bed is not the most comfortable because it’s single bed and not super single. The location is a short walk from the mrt but the station is not the most convenient station so it takes around 1 hr to go shinjuku by train.

It was clean, close to the station and tucked in a place where the neighborhood is quiet. It was very close to a 7/11. Our balcony had a view of the tokyo tower! Very cool! The staff was very helpful and spoke english very well. They assisted us in every thing we needed from umbrella to shipping our luggage to our next destination.

The minowa station which is closest to this location is a little out of the way from the main stations. If you know how to navigate the tokyo subway system, then it shouldn’t be a concern

The rooms were lovely and clean and had everything we needed. As the weather was wet while we were there, we really appreciated the drying function in the bathroom - everything was dry by the next morning. It was handy to have a fridge and laundry facilities and we felt really comfortable staying at Hotel Sails. I must compliment the staff as well who went out of their way to help us find a place to ship our luggage for collection in Kyoto and helped us to fill out the forms for the luggage company with all the correct details.

Everything was lovely, there was nothing to complain about all.

We had a lovely stay at hotel sails! The staff were very nice and friendly. The room was clean, it was great to have a washing machine and a drier. The location was great and close to the train station. There was a 7/11 nearby which was handy. The staff were very helpful in filling out forms for our luggage delivery and informing us when the luggage was picked up. Would definitely stay here again!

The beds were on the firmer side which a few people in our group did not like. Some of us like firmer beds though and they were comfy enough.

The staff went above and beyond, helping me figure out how to reserve a train ticket to out destination. The room was spacious, clean and peaceful. The location was great too being only a short walk from the metro.

Brilliant, modern style apartment accommodation, about a 5-minute walk from Minowa Station on the Hibiya line. For example, it was about 10-15 mins to Ueno, 20-25 mins to Tsukiji, 35-40 mins to Shibuya in non peak times including walking to the metro line from the accommodation. Asakusa's main district is a about 1km-2km walk (20 mins) from the accommodation. It is situated in a quiet neighbourhood, so definitely do not stay here if you expect to jump out into the hustle and bustle of somewhere like Shibuya/ Shinjuku for example. It was perfect for our 4 year old and busy 16 month old. The staff were all very friendly and accommodating to our needs. We needed a taxi on a couple occasions, and they assisted us without any issues. We were always greeted warmly morning and night by whoever was on duty. I must make special mention to Haru-san who helped us locate our luggage on our check-in day. I had inadvertently organised via Yamato Transport at Narita Airport to send our luggage to Sails Hotel's sister accommodation in Asakusa. Haru-san helped us via whatsapp locate the luggage and organise with Yamato Transport to collect it and help us save face! So thank you, Haru-san. We really appreciated it! It was our error afterall. The accommodation is not large, but it was adequate for the 4 of us. We were not expecting it either, as space is a high commodity in Japan, of course! Everything was spotlessly clean and the washing machine was greatly helpful. We will be back for sure! Thank you. :)

Do not expect to have lavish amounts of storage space for your luggage. However, it can easily tuck under the beds when not needed! :)

Great rooms, very spacious, great location for station proximity. The staff were helpful and friendly, and kept our bags for us after our checkout. Check in and check out were both smooth and easy, and I appreciated the keypad locks instead of key cards. The in room laundry facility was greatly appreciated. The air conditioners worked great.

This seems to be a cultural difference, but we would have like if the beds had a sheet to sleep under in addition to a fitted sheet, instead of just a comforter. I'd also have enjoyed additional pillows being available. I have no other complaints!

The room was very big, and it was great to be able to wash our clothes without having to go to a coin laundry. The staff was great and very helpful. They helped us figure out the best way to deal with our luggage when going to the airport, which was great. And they received our luggage for us ahead of our arrival, which was also great. The neighborhood was very nice and quiet, and there was a subway station nearby.

Because the neighborhood was very quiet and more of a residential area, there weren't that many restaurants and convenience stores nearby, but there were still some options.