Very new and clean hotel. Room is very comfortable. Good faciilities including onsen and gym. Buffet breakfast has both western and japanese options. The front desk staff Ami Koizumi helped to recommend a restaurant for dinner and it was very good. The staff were all well trained and very welcoming. We really enjoyed our stay there.

It was snowing badly when we arrived. So the short distance from train station to the hotel under heavy snow was not pleasant.

Very clean, nice design, friendly staff, excellent breakfast, comfortable beds, spacious rooms, very good location, near many transportation means, very nice baths on the 4th floor, echo effect in the shower room, tasty drinking water.

Nice to have: more space (shelves) for clothes, more amenities such as face cream, make-up cleansing oil etc. The room had some touch control panels which were not working very well.

Overall the facilites met my expectation.

The staff at the conceige asked for my credit card despite my payment was to pay vai Booking.com directly. The staff swiped my credit card 3 times. I kept asking her why but she just briefly said its for testing n refused to explain further. She did not bother to show me the print outs to ensure nothing was charged to my credit card or at least tear the paper slips to show transactios were void. I left the counter worrying.....

Managed to snatch a one night stay with a huge reduction. The room is huge (especially after coming from Tokyo) and has everything you need. Very nice and clean bathroom, huge TV, comfortable bed, etc. There is free water and ice cubes from a machine in the hallway.

A bit strange that you need to become a (free) member of the Hilton programme to enjoy WiFi, but the signup was easy enough.

Well located, modern rooms of a reasonable size. Better value than others nearby with bigger rooms than competitors. Close to station. Has a public bath that's well worth trying. We had a car, while they don't have on-site parking, they were helpful in locating paid overnight parking 5 minutes walk away. Toyama was a good base to explore the region.

This place made an extended stay in Toyama feel like home.

I didn’t have a good understanding of why the breakfast was soo expensive compared to other Japanese breakfasts. I ended up buying from the convenience store next door and saving my money for dinner.

Friendly staff. Well informed of the hotel facilities. Receptionist Escorted us to the lift. Offer us welcome walnut cookies Offer us the tickets to tram riding The room in super clean and well equipped with all the modern furniture and lighting Lots of variety for Breakfast

Nothing more to ask

Good location as it is walking distance to the train station, shops and restaurants.

No parking facilities.

Unexpected stay in Toyama, due to a cancelled train going onwards to Takayama. Hotel is very convenient for the train station, rooms were spacious with comfy beds and staff were very friendly

Nothing

If you can effort it, highly recommended. This was working trip, and all you need when you need to be focused 24/7, was perfectly .provided