They were very responsive to my notes and needs, they were very welcoming. I liked the perfumes in the air of the hotel. The furniture is quite clean, new and well taken care of. I would like to thank especially Mr Muhammad Enaya and Mr Ramadan at the reception as they've always been kind, polite and very helpful. Also I would like to thank Mr Abdul Majeed at the cleaning section, who was also very kind and doing his job very well. I would like not to forget as well a very respectful person from the administration who contacted me at the phone of my room and helped me with a sensitive issue regarding my reservation but unfortunately I've forgotten his name so thanks to all the administration members.

The only thing I didn't like so much was the breakfast because it wasn't so rich or diverse and even the quality of some of the food wasn't good.

The hotel was better than i expected as it is 3 stars hotel, the lady in the counter was really friendly, staff were always helpful and always they ask me if i need anything else. Size of the room are fair enough, bed are very comfortable, rooms are totally clean. Breakfast it is very nice there are good options and delicious. Internet is always available with fast speed. Location is really great, few steps to Mecca Mall which one of the biggest and best Malls in he city, you can find everything you need there, the Hotel in Mecca street which everything is near from you, you won't need to take taxi or car always. I stayed in this hotel for 6 days and my experience is amazing. I will come to this Hotel again and again when i come back to Amman, i recommend this hotel to everyone.

Nothing, everything was perfect.

stay at the hotel was incredibly comfortable. The hotel offers delicious meals, which were a highlight of the experience. The staff prioritizes the customer’s needs, ensuring a welcoming atmosphere throughout the stay. Comfort and safety were consistently maintained, allowing for a relaxing visit. The hotel's location is excellent, making it convenient for exploring the area. The quality of service provided was top-notch, contributing to an overall exceptional experience."

The location is within walking distance to Mecca Mall and Sameeh Supermarket, which was good for food and shopping for families. Rooms were also unexpectedly very spacious. Farah at Reception was delightfully warm and went out of her way to offer us assistance and suggestions of places to visit, etc.

The breakfast level was only accessible via staircase, which was difficult for us as one of my family member is wheelchair-bound. However, Farah offered to have breakfast served to the rooms to ease it for us which was greatly appreciated. The breakfast spread was also very minimal, but it wasn't much of an issue for us as we planned to eat out to try the local food.

I had an excellent experience during my stay. The customer service was outstanding, especially Mohammed Enaya, who went above and beyond to assist me. The staff were very friendly, and their quick responses made my stay even more enjoyable. Highly recommend this hotel for its warm hospitality and professionalism.

- Great rates per night - Very nice fittings that felt new - Clean rooms - Bathroom facilities worked well, hot water worked - Staff were easy to communicate with via booking.com app and were very friendly and helpful

- Sheets were not as comfortable as I would've liked them to be but purely personal preference. Other people might like it

Farah at reception was so hoyful Room is great. Bed. Bellow and lights. Ac is amazing Very good experience 👌

Breakfast was fair. But needs to add lil things to make Jordanian like zaatae manakeesh Coffee was very bad Outside hotel name was not seen ( no lights) my visitor could not locat the building

I sayed at the Gloria Hotel eailer on my trip, my stay was that good that when I needed a place in Amman again to stay, before flying home, I booked again for a second time. I found the rooms on both occasions to be spotlessly clean and comfortable. The staff were very welcoming, professional, and friendly, and the breakfast was spot on.

It was a very good choice to book my stay at Artal Hotel. It has an amazing location in between 3 malls, easy access & close to almost all attractions. I would like to thank the staff for their amazing hospitality especially Mr. Moayyad, Amer, Mohammed, Farah & other staff.

AC warning system wasn't working properly despite the very cold weather during that time

Staff is so cooperative, helpful and welcoming! Location is perfect with many nearby malls and services! Rooms are spacious, clean and cozy! Good value for money! Highly recommend it!