The location is close to shopping and good selection of restaurants. Quite spacious room. Great value for the money.

Breakfast selection is limited but chef Zuhair treated us very well. A note to the housekeeping staff to keep it low when cleaning the rooms. We woke up one day to their loud conversations.

I arrived at the hotel to drop my bags off at 8:30am. They let me in a room! I was so grateful after a 15 hour flight! The front desk staff, especially Mohannad, were so kind and welcoming. A very nice little rear court yard to enjoy being outside )and not in complete sun). They also allowed me to store my luggage for one night while I travel to Jerusalem. Outstanding customer service. There is an amazing Turkish Bath walking distance (650 m) from the hotel. Attached is a photo of the exterior of it.

It was a bit noisy but I took a sleeping pill so it didn't really matter. I had a 7:00am departure time and would have like an early breakfast but the dining area doesn't open for breakfast until 7:00

Everyone was quite welcoming and friendly. (I wish some of the front desk staff spoke better English.) Super comfy bed. Nice amount of space to spread out with luggage. Three hours for breakfast. Turkish Bath quite nearby. a few very good restaurants as well. A very easy place to stay. I asked for a specific room and was given it. The breakfast setting was open and nice.they allowed me to leave luggage in between stays. I had something delivered to the hotel and they watched out for it for me. That gave me appreciation and confidence.

The shower leaked on the floor, as doors didn't fully close. Couldn't get safe to shut and lock.

I’ve really enjoyed the stay at Lilac hotel for it’s warm welcoming and guest hosting, the cleanliness ,the great staff of workers for their kindness and politeness. Zoheir the chef who prepares meals just as you like , Hadeel for her great service, Ramadan, Mahmoud and all the staff Thank you all 🌹.

1-The staff are very friendly and helpful, especially Mohanad in the reception and Ammar in the room service. 2- The cleanness in general. 3- You feel like staying in a real hotel. 4- Quite rooms 5- The location in the middle of everywhere.

Just need to improve the breakfast buffet.

I had a wonderful stay at your hotel! The service was exceptional, and the staff went above and beyond to ensure our comfort The staff was incredibly friendly and attentive, making me feel welcomed from the moment I arrived. The room was clean and well-maintained, Fantastic dining experience at the hotel restaurant breakfast and lunch buffet was great,the staff provided excellent service

customer service

All the staff were great from reception to the restaurant, so kind and helpful. If I come back to Amman again, I will no doubt choose this hotel again

It's just little thing that I mentioned , that they don't have refrigerator in room. But I ask for ice and water from the reception and they send it to me directly.

The location Size of the room Comfortable bed Very good breakfast Almost new hotel

Bathroom drain smell. Too many mosquito in our room don't know where they are coming from? The window is onlt slight opened and has fly net (where from the mosquito coming from) and why it wasn't noticed by house keeping staff

the hotel is very well located. furnished in good taste. ample bathrooms and with all the comforts well thought of which is a given in most places but not in JOrdan in hotels beneath the high- luxury category. the bathroom is well distributed has a shower box , rain shower and hand-shower, shelves to put your things but also you can see them and not forget them, hair dryer hanger for the towel. the towels are huge (great!!!). bedding is very comfortable , the rooms noise- insulated . the room has a huge TV, a good sized desk , power outlets… very very nice . the staircases are clean, the lifts nice and everything works

the slope to the garage is difficult, breakfast could be better although you are steps away from many choices and reception staff could be better trained in “tact”.

The entire staff were friendly and polite, the reception staff were very helpful not to forget the restaurant staff and food service employees I extended my stay 3 more days coz it was really nice place to stay and get comfortable

Staff behavior and communication skills