I liked the staff, the design, the vastness, the pools, the beach!

Didn't like the fact that there is no room service at night, and basically after ~19:00 you have no options to eat anything at the hotel except for their dinner which is a 4 course menu that costs 8000 kes per person. To be fair I visited in low season and capacity of the hotel was very low. Malindi is very hot and humid and air conditioning at the hotel definitely can improve- first night was too hot for me even with AC on full power. So the next day they automatically upgraded my room for free and it was way better, but still it wasn't cold enough for me to get under a blanket or wear clothes while sleeping.

it is not the classic resort! is a prive structure with all con

the location is not really near to Malindi but it is near the beach

Lovely Staff. Mateos, Sheila Otieno, Linet Njau, among others. Not forgetting Purity, the one who was always taking care of our residence. And Zablon at entrace

Reception during one of the dinner on 22nd Dec by a certain manager from Billionaire Dubai as i was made to understand later. It was discriminative or racial. Didn't like it at all.

it’s a gorgeous and luxurious property. we loved that each villa had its own pool, the bikes provided to ride between the two properties (there are two separate resorts), the sunset tour (despite the clouds covering the sun), and of course the very friendly and accomodating staff!

that the menu is better at one resort over the other :-/ the beach was not great but that’s not the fault of the resort and the pool could could use some freshening up but wasn’t that big deal.

Beautiful complex nice garden with nice walk ways . Very comfortable ambience

Has high potential to be consistent fabulous if prompt cleaning is enhanced especially controlling insects interacting rooms. More local Food varieties will be helpful as once in the complex you don’t want to go out. My experience was during low season.

The room was beautiful and comfortable, there was a relax area with a pool, and couches outside of the room. The staff was helpful, there were bicycles to use for free to go to other restaurants or beaches. The yoga session was also very good.

The restaurant was very limited, and you had to go to the 'twin hotel' that was 200 meters away to eat. We also had some issue with a taxi organized by the hotel, but I think it was not the hotel's fault. Not on the beach front.

Overall the hotel is incredible. Yo can see why it is call Billionaire. You can enjoy the amenities from both the 2 Hotels that distance them selves about 500 meters. The rooms are quite big and you can easily enjoy the pools without disturbance.

The service in regards to the meals needs to be reviewed. There were a lot of misunderstandings when choosing the plates and foods. Almost on every meal we got surprises of foods/plates not requested.

Absolutely amazing!! By far one of the best places I have ever stayed at. The staff is amazing. The retreat is gorgeous. The food is impeccable. The rooms are massive and really well designed. Thank you for a wonderful stay and for accommodating me and all my requirements. I will definitely be back.

Nothing.

Fantastic customer service, great facilities, great ambience, great location and definitely prompt in responding to queries. A 10/10 experience. Excellent.

Everything was perfect.

the hotel is wonderful, very beautiful and very well maintained. the pools are beautiful and the rooms are spacious. the food is also very good, although expensive. for a few days of rest the hotel is fantastic.

The beach, although beautiful, is not easy to swim in the sea. what really needs to be improved is the training and competence of the staff. all the staff was very friendly but they make a lot of mistakes, wrong information and changes with orders.