The personnel friendliness, care, and smiles were the best part. Always supportive, warm, helpful. Quick in addressing guests' requests and finding solutions. From the housekeeping, to the receptionists and doorkeepers, they always made my day. Not to forget mentioning the excellent drivers who knew everything about Nairobi and Kenya. One of the reasons for my hotel choice was the proximity of my workplace since I did not want to waste time in traffic. I did not regret. The rooms are spacious, the international airport not far away, while the Wilson airport is across the street, which make it very convenient for shorter trips.

The internet was not very reliable with several outages during my stay and rather slow. However, considering the quality in other African countries, it was good. The D-block room was quite noisy due a close busy road. Water in the washbasin in the bathroom was barely flowing from the faucet and never warm.

The hotel is not far from the Nairobi international airport and very close to the Nairobi National Park, the Bomas of Kenya, the Giraffe orphanage, the Elephant orphanage, the city center, the National Museum, and other places worth to visit. I chose it since it was close to my place of work and was pleasantly surprised by all other places I could easily visit. The personnel was perfect - professional, friendly, supportive. One more thing - the coffee was delicious!

I stayed twice within 3 weeks. My first room was closer to the road, so much more noisy compared to the one I stayed the second time. According to the website, rooms had private balconies, however, this is not true, no room has a balcony. Generally, no reasons to complain, I felt welcome.

I want to take a moment to thank the manager Esther for affording me extra attention when I arrived in Kenya for the first time without any of my luggage. I somehow managed to give her work phone number to the luggage recovery service at NBO and she was able to become my liaison and personally look after my precious luggage while I was away for a week in Lamu. The hotel itself was surprisingly well featured and was exceptionally convenient for my domestic flight from Wilson Airport just across the road. If you can carry your luggage up and down a pedestrian bridge and walk a 3-400 meters you can simply walk to your terminal from the hotel.

the rooms were comfortable.

the food was awful, a basic order wasn’t met, a caesar salad with no Caesar sauce, chicken satay skewers which arrived with a mushroom sauce, we sent it back the chicken was reheated and the sauce was then a thicker mushroom sauce. the excuse was it was a new chef. after bringing this to the attention of the waitress the hotel didn’t even offer a further explanation.

Great location, really appreciated having a driver wait for my very delayed plane. Welcoming arrival and comfortable room. Nice breakfast and excellent staff (thank you Esther for your replies!) Super easy to get across to Wilson airport for the internal flight. Will definitely stay here again

Slightly noisy from the corridor but otherwise no issues

The staff and service was great. We where delayed from our flight so we landed at night, but I wrote to the hotel and they picked us up at the airport. Really great staff and service. The room was clean and big. The breakfast was wounderfull. It was a very nice stay, and I will love to come back.

All the Staff were extremely welcoming and catering to our needs, breakfast was amazing 6.30-10) and varied each day, on the day we had our safari at 6am they even opened at 5.45 so we could enjoy breakfast before going! Our hotel room was a lot larger than expected too. If we are to return to Nairobi, this is where we will stay and a big reason for that is Daudi, welcomed us with a cheery smile each morning and did whatever he could to make us feel welcome, his warm smile was a great way to start the day.

No issues at all!

A smooth and speedy check-in. An excellent buffet breakfast on the terrace. An excellent location right across Wilson airport facilitating the next leg of our trip to Masai Mara. Most helpful and cheerful staff. Free pick and drop to Wilson Airport.

Installation of Muslim shower in the bathroom.

Very well located for Wilson airport. The rooms are very well appointed and clean. The restaurant is open 24 hours with good food which is reasonably priced.

Pricey for an overnight stay. I was told that a car would collect me from Wilson but there was no driver when I arrived

Plenty to eat with cereal and fruit and more so bill was embedded in the hotel charge.

Hotel is too near a major road