Mixed Bag: Stylish Rooms, So-So Breakfast" Our recent stay at Gran hotel Pucon was a mixed experience. The hotel has clearly undergone a significant renovation, and the rooms are now absolutely stunning. "Modern decor, comfortable beds, and luxurious bathrooms.. We were thoroughly impressed with the attention to detail and the overall ambiance.

However, the breakfast left much to be desired. Limited selection, lack of fresh fruit. While the presentation was decent, the quality of the food didn't match the standard of the stylish rooms.

The whole hotel was well maintain and keep sufficient warm in the whole hotel when it was cold and rainy during our stay. The restaurant menu price was reasonable. The breakfast was really good with wide variety of choice.

Did not expect no carpark besides the hotel. The carpark next to hotel can only be used by those staying the condo and it pretty empty. The "carpark" for the hotel guest was another block away in a discarded lot, overgrown weeds, miserable fence and no security Guest have to run in the rain to get back to the hotel lobby. Check in was a little slow. They seem to have to explain "the whole constitution of the hotel or country" to the guest. If the guest ask for clarification it another 5mins of answer. I had to wait a long time for my turn. My check in was fast as I did not understand a single spanish words. So they gave me the key card which is fine with me.

Remodeled hotel, good facilities, clean, good size rooms, friendly staff, extraordinary location. It has a nursery for children, which is a very good idea to complement a family stay. The breakfast buffet was the best, very wide variety and quality.

I would improve the lunch and dinner menu. The offer is not at the level of the hotel. In addition, there are more offers for water sports (they only offer kayaking and they are paid separately)

Price was great and the location.

You should be allowed more than one towel for the pool. They take your room number so it shouldn’t be an issue to return them. When check out comes it would be nice to still have access to the pool since the bags are in custody. Not much to do with so much heat. AC is very important in the restaurant. The weather is so hot that it makes the pleasure of enjoying a restaurant a horrible one when you don’t stop sweating.

Location Rooms were ok, good sheets, shower, etc

Lack of maintenance Elevator failed and just one tiny one for the whole hotel Swimming pool didn’t have proper clean up and paint was in bad shape. Bad quality of exterior chairs most of them broken, and people “reserved” them for hours even they were not there. I believe the hotel needs to invest more on quality terrace furniture.

The location. The view is very nice and it’s close to everything.

The facilities in the pool were very poor. No many sunshades and the sun beds were very uncomfortable. The gym also is very old. The restaurant is okay but same menu all the time.

Amazing place, very caring staff. Once again only one person spoke English, which seems like a huge missed opportunity. It wasn't spotless, but clean enough to not care, room was nice, food was ok. Didn't use the gym/spa/pools.

Didn't get the lake / vulcano view. only a dirty roof and some poorly maintained buildings.

The view from the lake.

The location is good , nice breakfast

Hot water in shower took a bit long

Very nice staff and excellent location