Shangrila Mactan is always the place to be. Everything is wonderful. Staff are all nice we were greeted with welcome drinks. The room has a lot of amenities and the bed is amazingly firm as always. The pools and beach access are great. The breakfast buffet could be a warzone but it is a wide variety. Will always come back here.

1. Our rates was $300 per night including taxes. We reserved Ocean View rooms but we got rooms with no good ocean view. 2. We dont like how I asked for earlier check-in but we were replied that rooms arent ready. So we got in at 4pm. 3. Late check out of 1pm isnt allowed. So not really happy with paying $300 a night for less than 24 hrs stay. Tsk tsk. 4. The room has an old musty smell. They should correct this. 5. The restaurants are all full and the earliest time to eat with an available table is 8:30pm. So we had to walk outside to eat at outside restaurants which turned out great because there was a cute French Restaurant and we loved it.

Service, hospitality, private beach, ocean wing lounge, location (near from the airport).

Facilities are a bit old

Wonderful concierge service. They took scale to the room to measure the weights of the luggages. They have a lively restaurant at the beach. They have wonderful food and service there. Wonderful managers and staff there at this restaurant. They listened our special requests for the food for the kid and provided wonderful and delicious food. By rain, they put our table into the restaurant and send us to the ocean wing lobby by club car. The beach and the pool is wonderful for a child between 4-12 years old. They are very clean and well decorated. They even provide pool toys. The beach has white sand and shallow water. The kids can feed the big fishes at the shallow part of the sea by the provided fish food by the staff. They provide snorkels which will be nice after the shallow part of the sea. The gym was very nice. They provide cold free water everywhere.

The front office at the start of our stay was awful. He tried to sell more to us like a amateur shopper not well suited to Shangri La. We have altready mentioned that we had stayed at many Shangri La in the world. He tried to upgrade us with money. We mentioned that we will not be happy with a standard room with our child. But he didn't understand. I think Shangri La should provide a family room as a standard for a family with a child. We were not happy with the room that he provided us because of the child. International food menu especially for vegetarians and children are very limited. They need to enlarge the variety.

Safety. Bags screened through scanner at entrance and k9 sniffing dog. Another example was when wanting to enter our room while it was being cleaned; staff asked your name and to swipe your card to prove it's your room, great! Privacy. Private beach. Own cabin during massages at Chi Spa. Quality. Everything is so beautifully laid out, designed, high-quality fabrics, bed, etc. Everything is so fabulous that even the trashbins look good. A must-mention: the food. Whatever you're having, it's all delicious. We recommend the Chinese restaurant, specifically their Chef's signature prawns with mango (starter) and the Australian beef (main).

Sometimes children are too loud (yelling/screaming). Usually not the child's fault, but their parents, more often than not, don't do much about it. This can't be at a peaceful, serene hotel (note the name!). Therefore, we feel it's up to Shangri-la staff to go to the parents and request action on the matter, perhaps reminding them there are other guests..

I like their breakfast buffet and their service

Their room needs renovatin. The bath tub in the shower is kinda old style. They need to separate the bath tub and shower. Their toilet is old too

The resort itself is beautiful. The facilities and gardens are just gorgeous. The breakfast each morning was superb. Its great having a choice of different restaurants to have dinner each night. The beach and pool areas were fabulous. The water at the beach was clean and clear and there were plenty of fish to see when snorkeling. Hopefully the coral will regenerate over the years to come. The staff were very accommodating. We travelled as an extended family group and they were able to change rooms for us so that we had interconnecting rooms. There is plenty for the kids to do.

There is room for improvement in the efficiency of food orders at the pool area. Drinks were delivered quickly but sometimes we waited up to an hour for food which wasn't great with young hungry children! The resort was a bit of an oasis located within a impoverished local area. Apart from the Mactan Shrine, there isn't much to see within walking distance outside of the resort.

The hotel is located directly at an amazing beach where you can snorchel and do other water activities. Also it is super close to the airport and not far from cebu city. We paid for an upgrade at the check in to get a bigger room as we were a family of four plus my mother. The Suite had an amazing view directly over the swimming pool and overlooking the ocean. Diane from the reception was so nice and we got a surprise gift and also a small goodbye gift on checkout. The restaurant at the ocean is amazing and due to the ocean breeze not too hot. Also breakfast has a lot of choices and options.

The hotel facailities (we were ocean wing) are getting old and there is need for renovation due to the huminity. The room itself was nice and comfortable with everything needed., however due to the huminity the carpets etc. need renovation. Still, the stay was exceptionell and would go again !!

Our stay here was nothing short of incredible! From the moment we arrived, everything exceeded our expectations—the food, the location, and especially the outstanding service. The food was absolutely delicious, with so many fresh and flavorful options to choose from. We looked forward to dining here every day, knowing the quality would be excellent. The location was perfect—beautiful, peaceful, and convenient. It was the ideal place to relax while still having everything we needed close by. What truly made this stay unforgettable was the care and attention we received. My daughter wasn’t feeling well during our visit, and the team’s response was exceptional. The nurse came quickly to check on her, and they even brought complimentary food and fresh fruits to make her feel better. It was such a thoughtful gesture that truly touched our hearts. We also want to thank Palm (or Pamela), the manager, for going above and beyond. She checked on us every morning during breakfast to make sure my daughter was okay and to see if there was anything we needed. Her kindness and care meant so much to us, and it made our stay feel even more special. The staff were incredible—always smiling, friendly, and ready to help with anything. Their genuine care made this a five-star experience we’ll never forget. I highly recommend this place to anyone! Whether you’re traveling as a family, a couple, or with friends, you’ll find everything you could ever want here—delicious food, a stunning location, and service that goes above and beyond. We’re so grateful for everything and can’t wait to come back!

The staff were exceptional - each staff member we met was was genuinely warm and friendly and always willing to go the extra step to make our stay very enjoyable! The small, private beach had lots of beach chairs, towels. We were able to order delicious coconuts and lunch using the online system right from our beach chairs. 😊water boots were available which made it so much easier to snorkel right off the beach and view the fish in the natural marine sanctuary. It was wonderful. The buffet breakfast at Tides was delicious with a staggering variety of food and fresh fruits!! We also loved the Cowrie restaurant and grill - sitting outside overlooking the water was a special treat.

The food at two of the restaurants we tried - Aqua and Tea of spring were quite bland and disappointing.

Service by all staff was acceptable, friendly. Variety of activities very wide and well provided. We loved the room we had. Very quiet and clean.

The ground under water in the beach area was rocky. My husband's big toe was cut by a stone. There should be a sign warning bathers to enter with caution and with proper feet wear for protection. Golf facility offered is overestimated and expensive. For approximately 600 meters golf practice area at 800 Php is very expensive. Information on the cost should indicated clearly as extra charge. The mini-bar contents were short of small plates and utensils for in-room dining.