I stayed in 915, club suite. Lovely, clean room, comfy bed. Great that the aircon did not blow directly onto the bed. Loved that the TV (not smart TV) faced the bed, which made it easy to chill and watch TV. Only had some SG channels, Malaysia channels and some Malaysian radio channels. Loved the showerhead, shower stall was spacious and not slippery. Loved the spacious safe that could accommodate a small laptop, and other valuables. Had a cupboard for hanging clothes, 2 small side tables inside the room too which were so useful. Absolutely loved the access to Club lounge (only for club rooms tenants) which has light food and drinks from 11am - 8pm daily. If you don't wanna leave the hotel at all, you can just fill up with the light food and drinks there! Staff we met at all times of the day were friendly, sincere and helpful. Loved the location and it's easy access to City Square Mall, JB Sentral and all the cheap food all around. Make sure to check out the makeshift stalls between the streets too, got some great and cheap food there too!

Fridge dial was unintuitive so it was hard to tell which side was colder / warmer. Seemed like the hotel was stingy with toilet paper. The dirty windows also was a bit of a downer, also cannot open any of the windows. The door access area in my room had a bit of a wet, musty smell, probably cos the windows in room could not open. There was also a 24/7 audible generator sound coming from the window (can only open a small crack) in the toilet.

It's near to the city square, just opposite the uob bank. I love the hotel scents as they smell so fresh, even the room also have the scent. As we booked on the same day and the room suddenly full, the staff upgraded our room. The room was very clean, nice scent and the smart TV have Netflix and youtube channel. Even for a short while, we enjoyed staying there and at night time it's just a walking distance to bazaar karat. For the price itself, I would say it is worth the price paid for the comfort and convenience surrounding

The breakfast is just basic dishes as most hotels are provided but limited choices, but for the price paid, we can't complain much If we want to crossover to the city square building, need to be careful as the cars traffic quite heavy and sometimes the cars moving fast but overall our experience during the stay was great

room is spacious! veey comfortable.

i just hope theyll improve on roim service. the conplimentary coffee and tea sachets are always good for 1 pax only. we are couple who loves coffee. we still have to ask for additional, and their service took long.same thing happened when we asked for iron, took so long before they responded. This happened to our previous stay as well.I hope they can improve on their speed in accomplishing requests. Apart from this, the rest of our stay was pleasant. The staff at their buffet breakfast, are so friendly and attentive.kudos!

The location of the hotel is next to JB City Square which is an excellent mall for shops and eateries. The family room is good sized and clean. There is a safe and complimentary water and coffee. Room cleaning is very good. The price is also very affordable.

The surrounding area can be cleaner like the side walks but it is located in the older section of JB so it is expected. The hall ways of the hotel can be cleaner and are not airconditioned. There is no drop off area for the front of the hotel, taxi must stop in the middle of the road.

I just finished my night duty when I reached the hotel at around 9am++ was waiting for my husband to reach there too as we are from different locations. When I asked about early checkin, the staff helped me to expedite the checkin process base on bed availability. Distance wise, its near the JB Sentral and moving here and there was quite easy. Not to mention, theres a link bridge just across the hotel but not recommended at night travel to go to the mall infront of the hotel. The room, nicely lit otherwise smoke smells still quite strong. Not sure from previous customer or neighbouring room.. Tho, the stay was worth it. Served it purpose for comfortable night to sleep in..

The one u cant control, the shop below the walkway just smell like piss

Near to Pasar Karat, City Square and CIQ

1st : Need more police to patrol that area as there is alots of drunk people and beggars at night. It is unsafe for women and children to walk by themself at night after visiting the Pasar Karat. 2nd : The Aircon in my room 216 ( Family Suites) turn off by itself while we were sleeping for a few times and I need to wake up and turn it on again. Not sure if it has auto off. 3rd : The elevator is slow and small. Can't fit my baby stroller :(

My 2nd time coming after a year. A huge progressing can be seen to the hotel. Every hotel staffs is doing their job well. Friendliness,alertness and going to an extra mile. Room was well cleaned and smells nice after being cleaned. Toiletries,mineral bottles were replenish every day. Both the security uncles is multi tasking too. They can be your hotel door man,plate collector during breakfast and hotel bell hop if shortage of man power. All the staffs were seen to be very friendly and customer service oriented. Breakfast was superb delicious too. Asking for iron and ironing board was fast too. As a token of appreciation,during my stay,I bought the front desk a cake on my 2nd last day at midnight, since my check out day, tomorrow is my birthday.. Thank you to everyone that makes my stay a memorable day. Continue to do your part to maintain your hotel name! 👍

Location it’s very near to city square connected to jb immigration very convenient as well, over all I enjoyed my stay in the hotel , staff very nice. The breakfast although it’s not included in the hotel accommodation ,need to pay extra RM20, but it’s worth it , the food selection is ok and plus the food taste good. If ever I got chance to visit JB again , I will definitely stay in Citrus Hotel again, highly recommended.

So far I don’t see anything to improved , maybe the hotel corridor. Over all its ok .

Prime Location: One of the standout features of Citrus Hotel is its proximity to City Square. Easy Access to Food: Finding good food was a breeze around Citrus Hotel. The surrounding area is dotted with a variety of eateries, from local hawker stalls to dining in the restaurant at the nearest shopping mall. Late Check-Out Option: Citrus Hotel's flexibility regarding late check-out was a notable perk. It allowed us to make the most of our stay without feeling rushed, offering a more relaxed and enjoyable experience.

Breakfast Menu: While the breakfast provided was decent, there is room for improvement in terms of variety and quality.

breakfast was simple . great location. for RM264 per night it is a bit on high side as there is no facilities at the hotel. You should lower your room rate between RM150-RM200

Room rate too expensive