The location, friendly frotn desk, didn't get the lady's name but she dyed her hair (tied up neatly) and was super kind and attentive to our checking in process. Strategic location near to malls. Great cafeterias nearby. Comfortable stay overall eventhough there's few issues to highlight.

Dirty balcony. Aircon compressor right above the ceiling of balcony, so it is dangerous to even stand outside, no light at balcony. Flooring of the balcony slanting downwards. My baby couldn't sleep well in the master bedroom. Housekeeping didn't top up new towels throughout our stay, just the second day only. Housekeeping did not top up tissue in toilet. TV has no Netflix and YouTube, not convenient for kids. Relying on jsut TV channels. Sofa stained, dirty, which only tell guests like us that management didn't change it. Door knob of the other room is faulty, need to open the door knob upwards instead of the usual door knob opening method. Shampoo and body wash both the same in the toilet. So we couldn't disturb guish between the two. No buffet spread for lunch and dinner.

This is my 2nd stay at this place. 1) Simply love the spacious , high floor apartments with great views. 2) Good suites for big families. 3) Convenient location to JB CIQ with City Square & Komtar just behind the hotel. Plenty of eateries nearby. 4) Suites & Rooms are generally clean. 5) Swimming pools, great for adults and kids with mini playground for the young ones to stay.

1) We stayed at the same apartment(27th floor) for both our stays. During our first stay, we could open the balcony door and enjoy the breeze. However, we were unable to do so as the staff said the sliding door was spoilt. 2) Broken shower head can pose danger to occupants. 3) Pool maintenance should be done before opening or after closing. Powder used could be allergic to young kids.

Comfy bed, spacious coz it's an apartment. Well equipped. Nice ambience and easy to get food nearby since there's a lepak corner infront of the hotel

Vallet parking very expensive. The most expensive vallet in Malaysia, even KL not like this. RM60 per nite. Vallet parking handled by Restoran Lesong. Suasana Hotel should give special rate for client. Counter reception quite slow. Only 2 people handle during check in, 1 person handle check out. Should improve further

Apartment was fairly clean and new. Short walk to Komtar and City Square Mall so pretty convenient for this location.

Traffic can be horrendous due to the road diversion. The towel rack has dislodged. Shower glass panel not clean properly. Most toilet holder getting loose and poorly maintained. Cutlery not complete like usual AirBnB. The lift when getting up and down can be a pain as it takes very long with only 4 lifts serving 37 storeys. Staffs uses same lift as guests which should have own cargo or staffs lifts to minimize overloading wait.

The location is excellent, with ample parking. The apartment is clean and modern. It is well furnished and spacious. The staff are very friendly, polite and professional.

The TV in the apartment cannot connect to the internet, nor can it accept screencast to watch movies. This is peculiar as there is a nice sofa and tv yet the occupants are stuck with boring channels.

It’s been newly renovated

Not our first time staying with Suasanna, we’ve always liked the location. However with this stay, a male staff that served me initially gave us 1 access card and reasonably was it was a newly renovated apartment, despite me asking for 1 more as there are 4 of us. As we had to wait till 3pm for apartment, he asked us to wait a further 20mins. I explained that I had an elderly mother and we left really early from SG and it should be ready by 3pm. Within a min he gave us apt card and told me there isn’t another one. Later in the evening, I asked from another front staff and was given another card. Well, I guess this was an isolated situation, regardless the staff should not have given guests that impression that he did it out of spite.

Very large apartment. Big dining table with chairs. Microwave, plates, utensils provided. Even has a “walk in” wardrobe. Central aircon so for folks that don’t want too cold to sleep at night, just leave the bedroom aircon switched off and leave the bedroom door slightly open.

Gym aircon was broken. Gym weight machines also not working, as the weights could not be adjusted.

Excellent location, walking distance from Komtar and just above a Hai Di Lao. The front desk reception were polite and accommodating, we stored our luggage both before check-in and after check-out. The rooms were huge and very comfortably appointed with good appliances. Room service was done efficiently every morning. Overall a wonderful stay and I would definitely come back again!

The pillows were a little low for side sleepers

The location is great especially when you arrived late. This is because the hotel is faced directly opposite a 24-hours restaurant. The location is also pretty great if you have any intention of visiting the late night market; Pasar Karat, as it is only a walking distance. My family got the 3-bedroom apartment and it was extremely comfortable and clean. I however wish that they provided more towels as there were 6 adults but we only received 4, two for each toilet. We also have to get additional toothbrushes. But these are just minor inconveniences. The equipment in the apartment were all in good condition and kept clean. I feel that the hotel is a great choice for a short getaway and if you are with your family.

There was nothing that my family and I were unsatisfied with. The stay met our expectations.

very confortable room, the breakfast was good, good experience, the staff really helpful.

the receptionist staff all good, but there 1 receptionist girl can improve on how to explain regarding the parking autopay machine location , mayb suggest the customer can drive go to the machine, park nearby the machine for a while and go out through the gate. it just a small matter, but i think that way is better .