Location was perfect....in the heart of the busy shopping district. Staff was great...very warm, welcoming and helpful. Room was spacious and clean. Views from the top were magnificent.

Exact breakfast repeated every day. For a 5 star hotel, I was expecting some changes every couple of days.

Location very good which located beside Arabian restaurant and shopping malls and near to Aquarium and twin tower Friendly and smiley staff 😊

Front disck insist to pay by Malaysian currency not by equivalent USD while i am just arriving and still i didn't change moneys. Variety of breakfast was little bit and no multiple choice varity for arabian tourists even a lot of Arabian live in. My room not upgraded as Booking.com genius level 2 promoted

Location and breakfast are excellent

The understanding and help given by reception at the time of check in was appalling. There was a total lack of appreciation of the issue of me having lost my Credit card and ATM cards, and the need to pay either by Apple Pay or an internet transfer. I have been a very regular customer of Grand Millennium for many years and my track record should have been enough for an alternative payment method to be allowed. To quote from a script repeatedly that a CC must be provided is unacceptable. This was really poor form. Thankfully a friend came to the rescue.

The door staff and overall all the staff very friendly and helpful. Breakfast was very good lots of option for different people. Comfortable beds, perfect location to explore around the Pavillion

We were told on arrival to book the suite and not the family room as the suite will have more space for the kids. The lady on the counter give the wrong information and charge us extra as well but we noticed the suite room had no space for kids just a double bed. We spoke to the reception and they did give us an extra bed but we noticed that our club membership was taken from us. Just one other very important thing. There was weird smell in our room and some of the lobby areas. I feel like it was from the carpets and it needs an upgrade. The living room for suite was very smelly.

Such a great location. The room i booked for 3nights stayed were good, very clean, comfy bed, complete amenities, it was just old design. The staff were so friendly n helpful. The food also nice. Just walking distance if i wanna go to shopping to the mall, a lot of restaurants outside n there’s minimarket too just walk distance.

-i was booked for king bed but they gave me twinbed size just bcs it’s late checked in. luckily the room in the cornerside so it was quite spacious for big luggage. -i was waiting the elevator for almost 40minutes around 8pm just wanna went down. is it insane took so long? so many guest wanna go up n down when im gonna come inside it was always full.

I recently stayed at this hotel for 3 days and 2 nights and wish I had booked a longer stay. Everything was excellent: the cleanliness, spaciousness, and even the lift wait times were minor quirks. The breakfast was decent, but there are plenty of great dining options nearby, including nasi lemak and nasi padang right outside the hotel (Just a small table and tentage) but its super good! The room was clean, though the bathtub was a bit small. A special mention goes to Mr. Fawwaz for his exceptional service and warm welcome. I will definitely stay here again.

There are steps near the reception counter from the entrance, and their color blends in with the floors making them hard to see. It would be helpful to mark them with noticeable lines or warnings to alert people to the steps.

This is my sixth stay at the Grand Millennium KL, and I will continue to be a loyal guest. The location is unbeatable, and the staff is always courteous, welcoming, and ready to assist with a smile. The rooms are spacious, and the beds are exceptionally comfortable, making every stay a pleasant experience.

Wished we could have gotten an early check in as we arrived in the hotel around 9am. Our early arrival from the airport was mentioned during the time I made the hotel reservation. we had to wait till 1.30 pm

Comfy room. Good location, next to Pavillion.

1)Disappointing breakfast! Nasi lemak without chicken, like a vegetarian restaurant. Three months ago, noodle soup had been served, but this time it didn't. 2)Restaurant service level needs to be improved. Your staff changed my window seat without consent!I was told that my seat was someone else's, but I was pretty sure the seat was vacant and there was no reservation reminder before I put my food down. After putting down the food, your staff passed by without saying it was reserved by others. I feel the behavior of your staff is very disrespectful to me! So, I don't think your restaurant is suitable for me who came alone.

The breakfast was rich and there was a variety of the cuisines, the lunch ,as open buffet, also was excellent, the room had a view to the Fahrenheit Mall and the busy street , the cleanless was very good, the numbers of the lifts enough, so not a lot of time to wait for them, there were always taxis in front of the hotel available ,the staff was bringing 2 bottles of water everyday. The japanese restaurant has also a great menu. The metro and Monorail are very close to the hotel. There is also a bus station across the street going to Petronas Towers/

The food service at the Mill cafe is very late.

The location is perfect! It's right in Bukit Bintang at the heart of everything. The rooms are comfy. I know some people dont like having a room with a carpet, but i love the cosiness of a carpeted room. I chilled on the floor, enjoying the view of the Petronas Towers whilst it was raining. We had 2 rooms with spectacular views of the Petronas Towers. I enjoyed our stay thoroughly. The breakfast was excellent, and we were upgraded to the club breakfast - which was a real treat! I think this is my hotel of choice when in KL.

I was very satisfied 😌