My report refers to my room, my experience only! Location: super, between Chow Kit and Medan Tuanku Monorail Station. Many good food shops in the area, walking distance to Petrol Towers 30 min. Reception service very polite and helpful, breakast offers a big variety of asian and continental foods. Coffee machine works properly and coffee tastes well. Eggs on order. Roomcleaning service also was excellent, everything was clean, fresh water and coffee sticks provided, absolutely no complaints. I also appreciated thick walls, no noise from my neighbours (which can be a serious problem in asia/india). Rooftop terrace offers a great view to KL Tower, Mederka and Petronas, esp. after sunset. Happy hour Tiger from the tap is highly recomended! I checked also one emergency staircase (fire, earthquake,...) close to my room. It was a lot of light, well indicated and absolutely nothing in the way like garbage or cleaning equipment of housekeeping 👍.

There was one, but really serious problem: Building has 25 levels and 3 elevators, but just 2 were working...and very slowly (maybe there is a speed limit for elevators in Malaysia??🤔). At breakfast and checkout time you really waste a lot of lifetime just waiting for a lift! And it's not fun to take sraircase if your room is in 16th level.

My experience at the Hilton Garden Inn-South in Kuala Lumpur was decent overall. The hotel maintains the high standards typical of the Hilton brand, with clean and comfortable rooms. The location is highly convenient, making it easy to explore the city’s attractions. In particular, the monorail station is just a 2-3 minute walk away, which makes getting around the city very easy. The rooftop of the hotel offers a magnificent view of both the Petronas Towers and the KL Tower, which is a wonderful bonus. For the given budget, the Hilton Garden Inn provides a comfortable stay with great value, especially considering its location and amenities.

one area that could use some improvement is the breakfast offerings. While the quality of the food was good, there were very limited options available for vegetarians. The service however was good, and the staff were courteous and professional.

Room was clean and good for sleep, good view for the menara KL, staff was friendly , customer service through phone was excellent and provide me good assistance

Breakfast to look into - fairly In room service menu to be adjusted to avoid misunderstanding for customer

The service from staffs was extremely friendly.

The parking in the hotel require valvet parking for RM 15. I feel worry when going to check in as I have to park my car beside the road before proceed for the valvet parking.

Very central location close to public transport. Enjoyed the rooftop restaurant, pool, and views. The room was perfect for me as a solo traveler. Nice friendly staff who were always willing to help. Restaurant offers room service as well. The cleaning staff who made up the rooms each day were very friendly as well.

The lifts in the building are extremely slow, and one often waits long to get a lift. I saw guests fighting over a space in the lift. The majority of the food for breakfast at the restaurant was mostly Asian style food. Would have been nice to have more alternative options as well. It is not the hotel's fault....but there are many guests coming in and out on the floors at all hours of the day and night. I would often be awoken by guests in the early hours of the morning in the hallway outside my room. This was not nice at all.

Excellent rooftop pool and bar, good quality and spacious room. Staying here for 4 days made our stay in Kuala Lumpur and was lovely to come back to. Friendly and helpful staff. Close to chow kit monorail and easy to get round. Our air conditioning failed and they quickly sent up a maintenance man. And then moved us to an equivalent room when the fix didn’t last and a new part was required. All handled extremely quickly and professionally. And a complimentary drink at the bar. Turning a negative into a positive.

Nothing really - but would note the breakfast is weighed to Indian and Chinese tastes. Not so much for westerners, but plenty still there to choose from.

I always trust the quality that you get from Hilton. Budget hotel with premium quality. Booked a single room for a 1 night's staycation. But decided to extend for another night. And the staff, Sabrina was kind enough to upgrade my room to a queen room with KL Tower view. The rooftop bar has a great view of KL. Food quality was okay but could be better. However, the service I got from the staff especially Cristina, Fazilah, and Farah was great. Love the buffet breakfast. Quite a variety but not as much as the Hilton or DoubleTree, but great enough for me considering this is Garden Inn. And the staff there also helpful. Always offer to serve coffee/tea etc. Other than that, it was all good. Comfy bed, hot shower, air-cond, etc. Nothing to complain about. And the hotel corridor was filled with lemongrass aroma. Very refreshing!

Single room on the first night: - One of the socket outlets near the window can't be used. Asked the housekeeping for an adapter but didn't get it. - Shower head was not in good condition. Need to be replaced. Breakfast buffet: For the congee section - it would be great if the salted/fried fish is cut into small pieces. The whole fish is quite big. Salted egg shells should be peeled off as what I saw in other hotels. Fruits should be checked for their freshness before serving. I found some pieces of honeydew melon sour and spoiled.

Not a bad location, my view was great of the Petronas towers. Catering staff were great although the managers were quite militant. Located near a next to a market which has a range of fruits that I went to on a daily basis. The rooftop pool and restaurant/ bar is a good touch. You get a great view of the city.

The elevator was so slow and kept breaking down. Avoid going on the middle elevator, it's got a mind of it's own. Breakfast was ok, shame that the juices weren't fresh, it was an orange drink more than a juice.

Impressed by the room's cleanliness and condition. Spotless, fresh linens, and an immaculate bathroom. Very comfortable stay.

I have stayed at this property multiple times and usually had a pleasant experience. Unfortunately, my most recent visit was disappointing due to the unfriendly reception and lack of hospitality. The staff at the front desk were not welcoming, which was a stark contrast to my previous stays. This experience has made me reconsider returning to this property. I hope the management addresses these issues to ensure a better experience for future guests.

Nice rooftop pool with a gorgeous view! The big room with 2 double beds has a big 4-5 metre curved panorama window with a KL Tower view. In front of the panorama window there is a 3 metre long curved sofa/bench with cushions and a kind of a movable writing desk. I enjoyed sitting on that bench a lot, doing my paperwork . I liked the view from the 13th (?) floor. The bathroom is spacious, with a big mirror and- rare in Malaysia- a separate shower area so after taking a shower the bathroom is not flooded. Due to the size and beauty of room and bathroom and rooftop pool I felt very well and would come back here!

The panorama window was dirty, especially from the outside. I did not like the area where the hotel is located. You can see there must have been better times.