During our recent short stay at M Resort & Hotel Kuala Lumpur we had an absolutely delightful experience. From the moment we arrived, the staff were very helpful. The hotel itself is beautifully maintained, with a cozy and relaxing atmosphere. The attention to detail was evident in every aspect, from the comfortable beds to the immaculate cleanliness. The highlight of our stay was undoubtedly the outstanding service provided by Mr.Suraj at the reception & Mr.Kana in the restaurant. Mr.Suraj’s warm and friendly demeanor made us feel welcome and valued throughout our entire stay. He was always available to assist with any request or inquiry. Additionally, the hotel's restaurant was very good. The culinary experience was further enhanced by the attentive service provided by Mr.Kana. His knowledge of the menu, coupled with their friendly recommendations, made our dining experience truly memorable. WE also comment on the service of Faez and Hema at the restaurant. Overall, our stay at M Resort & Hotel Kuala Lumpurwas very.. good. We highly recommend this establishment to anyone seeking a luxurious and unforgettable experience.

None

The location is away from the hustle and bustle of the city but quite convenient for travel to most locations of interest in KL. The hotel is well managed; the restaurants are nice and the overall ambience is very hospitable. The bfast offers a varied spread although the quality of food can be improved.

The swimming pool is amazing and kids friendly as they have a shallow water area for toddler to walk on. The overall hotel ambience is nice, rooms are clean, comfortable bed, food at the restaurant are tasty too. I'm looking forward to stay there again as my daughter loves the pool and the kid's club.

Even though the overall swimming pool is amazing, they should have done a different tile colors on the deeper spot around the pool area where the slide land as I didn't notice it's actually different depth and fell into it while I was holding my daughter. I've witnessed another young girl fell into the deeper spot too and she was frightened and non stop crying. It was quite dangerous and hope the management could do something about it.

I like the overall look & feel of the hotel. It's like a nice getaway from town. It's easy to navigate and convenient to navigate around the hotel. The breakfast buffet spread was satisfactory. The room is comfortable and cozy.

The receptionist or staff didn't brief us fully on essential privileges for superior king room especially on the parking and room amenities. There was also a mis-information where we were asked to get the room service menu from the restaurant, but we found out from the restaurant crew that the menu is in the TV. We only found out that parking needs to be validated during check-out or when we want to exit the hotel - which we were not told when I checked out. It was not a busy period, as check-out was quite quick and smooth.

Location

We were staying in the executive rooms. We are a family of 6 and had three rooms to us. No one told us on check in that the minibar was complementary for the type of room we were staying in. There is only one restaurant in the entire resort and can be absolutely heaving. We were on the 8th floor and the corridor leading to our rooms smelled horribly. The room decor is nice but the toilet is all see through and there is not enough privacy. It hosts a lot of events and parties and the place can get very busy. The gym was very hot. I wouldn't recommend it for families.

One of the newest resort/hotel in town. Everything is in pristine condition from the lobby to the room itself, not to mention the utmost cleanliness of the property. Since we were here for the Ramadan Buffet, the food is amazing and the staff, despite having their fasting practices during that time, showed us their highest level of professionalism by serving us with friendly and smiling faces. I’d recommend this resort to those who seek for a short escape during weekends, you’ll love it!

suitable for kids. got nice playground for kids.

the toilet bowl 😆 not suitable for muslim. difficult to clean. also dont have direction for muslim to pray. easy words "tak mesra muslim"

Upon arriving, we were already in awe. The entrance and the lobby looks so grand! The hotel's interior design is sleek and doesn't look outdated. The staffs at the counter were also very welcoming. The room itself was clean and comfortable. We're pleased to find a complimentary chocolate cake on the desk for our wedding anniversary! Sadly the stay was too short for us to enjoy the pool facilities but we did stroll around the area. the size looks pretty impressive! we could see lots of kids having a blast with the pool slide. location-wise, it isn't too bad. it's actually quite near to the mrt but it's not really walkable only because of the highway. we drove to one utama mall for dinner, took about 15 to 20 mins ish. i've seen some reviews about the parking prior to booking and i was prepared to expect the worst. turns out, it wasn't that bad after all. the only cons i could think of are rainy season, and accommodating elderly or disabled guests. i guess it's just preference but in my opinion, you didn't have to walk THAT far so it wasn't a big dealbreaker for us. This one's a blunder on my side: i forgot to double check if my booking includes breakfast. was really looking forward to the buffet. hopefully we'll get to try next time! but we did ordered in some food from the breakfast menu to our room. it was delicious! the portion's so big

The soundproofing could be better tho (we could hear people from next door)

I recommend this Hotel for whomever visiting Kuala Lumpur in first place. Everything was pretty new. Gyms, Pool, Rooms, Restaurant, Spa, Sauna etc. Services we excellent which includes Room service, lobby, Restaurant, Laundry. One thing to note more importantly Spa was really exceptional. Ambience, people, rooms and services were in another world like service. Really loved and very eager to come back especially for it. People were kind and responded softly for all queries which is needed for customers. Pool was very well constructed with lot of play stuff for kids and adults. Well maintained water which is crystal clear. It’s a pool for swimmers, non swimmers, kids and even small babies too. I personally loved and enjoyed there. Gyms (at level 2 only) were perfect with new equipment’s and latest. All were in perfect condition and 24 hr availability. There is a separate room for Yoga too with Mats which is available 24hrs. There was kids play area on the level 1 too There was Sauna on Basement. It’s inside the Bathroom which is separate for Boys and Girls. The bathroom had separate areas to shower, to sit, Handwash and even with free locker storage. There were 2 Sauna rooms, one is Heater heated room with all of inside wooden and another is Steam heated room. These 2 were extraordinary and other amenities too. Restaurants were very big with a lot of variety available like Indian, Chinese, Malay and other Western varieties which was nice to taste. I was a Mainland Indian vegetarian and I had a lot of vegetarian option to taste. The cooks were so nice and if you need something freshly made they will make for you. Laundry was pretty fast and neatly washed, ironed and packed neatly. Lastly Rooms were extraordinary, spacious and neatly maintained. A lot of amenities given and it was really sad when we were checking out. There are separate meeting rooms and party halls too and golf clubs nearby which I couldnt experience personally.

Location is a bit far from city but a very calm place. Pretty less Alacart Indian vegetation options for Lunch and Dinner When rains some places are watery which I need hotel management to clean using advanced equipments

The design of the hotel is very nice and classy, room was cozy. The staffs are all very polite and attentive. The buffet breakfast was great.

The check in and check out process was slow, plus then queue was no organised causing some guests to just cut queue.