Highly recommend if you want to go for sightseeing since the hotel is well located. Berjaya Times Square is 1 min walk, Lalaport is across the hotel. At Time Square you have the metro station, if you do not want to walk 5 mins to Pavilion you can always take the metro one line of Laluan Monorail 1 stop Bukit Bintang. Your Grab finds and drop you easily. You can book Tours online and Metro hotel is well located so the extra tours pick you and drop you back which were very convenient. Stayed there for 21 Days , great service the cleaning guy Shayhaan was very professional. They clean everyday. The Staff were kind and genuine approach. Overall it was worth it. I did not catch everybody's name but thank you Shayhaan Shahith Sam Rafick and the others. Nabiilah From Mauritius 🇲🇺

Kuala Lumpur is like a second home to me and this is the only hotel i choose every time i visit the city. Located within just a few minutes walk from major shopping malls and restaurants. The newly opened Bukit Bintang City Centre or Lalaport Mall is just a merely 5 minutes walk from this hotel. I have been staying at this hotel since it was firstly opened back in the year 2012 - 2013 and i realized that they have made a slight improvement especially inside the room itself. I could see that the hotel management had made a little refurbishment to the room that i was staying. The curtain, carpet, refrigerator and mini safe are relatively new. Not to mention the arabian restaurant next to the hotel offers a variety options of oriental food and of course their shishas are the best yet cheapest you can get in Bukit Bintang.

Improvement could be made especially inside the toilet as the rain shower pressure was a bit low. Not to mention installing a big mirror at the writing table would be more convenient and highly recommended especially for lady who needs a proper mirror rather than using the mirror inside the shower room which sometimes get foggy. The hotel management needs to look up into this matter as i have raised this issue for several times.

As i have mentioned in my previous reviews, this is one of the hotels that i would stay every time i visit Kuala Lumpur. On our day of arrival, the check in process was done smoothly. I have booked 2 Executive Deluxe Room and requested both room located on the same floor. Unfortunately, the moment we entered our rooms we encountered few problems. One of the room's door handle was not working. The most scary part is the room can be accessed by anyone even if it's locked from the inside. I called the front desk staff regarding this issue and he did his best to repair the door handle and replaced it with a new one. Once the first room issue was solved i checked on the other room at which i was staying. Unfortunately the air conditioner was not working and the room was so hot. I called the front desk staff again and he confirmed that there was a problem with the controller unit. I had no choice and insisted to move into a better room with the same category. Fortunately, the front desk staff managed to accommodate me in a better room on the 9th floor. I would like thanks Kugan the front desk staff on duty that day for his best effort dealing with my issues. After all i had a great stay at Metro Hotel Bukit Bintang.

Please provide iron and iron board inside the room especially Executive Deluxe category for the convenient of your hotel guest. Some guest might having issue ironing their garments at the hallways especially when there are people going in and out from their room.

The bellboy/the person at the main door was very helpful and welcoming We were happy to have rooms on top floor, 12th floor We had help from reception staff to get a taxi on tje day we left. Much appreciated.

The reception staff were not always welcoming. They never looked up when we entered the hotel lobby. They could say hello and wish a good day. The room was comfortable BUT there should be a separation in the bathroom for the shower space. During the shower , water was all over the room and it was not safe specially with a baby who slipped . Fortunately, he was not hurt.

Easy access to city centre. Convenient for everything.

The breakfast from hotel was horrible. Could improve more. Shower in bathroom not in good condition

No smile or a hello from the lady where we go to take our breakfast every morning and I think she control the kitchen she wear black clothes. Everyday sausage and almost same things to eat I told them in the kitchen but they say yes it will be like this. I stay 2 weeks and fed up with this foods everyday morning.

Everybody speaks English. All the staff were so kind and helpful. Everyday they change towel, give water, clean the room. The concierge always gives you some tips for the outings. So many choice for food in the surroundings. Grab is so easy to move from a place to another. Absolutely perfect. Value for money

Nothing

Pleasant hotel,with great facilities with a good emplacement. The staff was very helpful, special thanks to Mr. Sahith who also displayed excellent manners. A combination of professionalism and courtesy. We had a great time.

Bed is very comfortable good to sleep. Location pretty near to hot spot shopping mall

Furniture are old require renewal. Staff are good but require improvement.

The most i like is the friendly staff,water pressure is tiptop. cleanliness environment

The pillow is not fluffy. They need to change on that. Request for a hair brush. They also need to look at their aircond. It's AC is leaking