2,702 reviews
From
$11711 Jalan Sultan Ismail, Kuala Lumpur, 50250, Malaysia
2,702 reviews
1/143
From
$117Spa/Wellness packages
Outdoor swimming pool
Free Private Parking
Free wifi
Free shuttle
Steam room
Sauna
Air conditioning
Welcome to the luxurious Shangri-La Kuala Lumpur, a 5-star hotel situated in the vibrant city of Kuala Lumpur, Malaysia. Located at 11 Jalan Sultan Ismail, this exquisite hotel is just 1.7mi away from the city center, making it a convenient choice for travelers looking to explore the bustling streets and attractions of Kuala Lumpur. With prices starting from $117, this hotel offers a fantastic value for a lavish stay.
With 2702 reviews, Shangri-La Kuala Lumpur has garnered a stellar reputation for its top-notch amenities and services. Guests can enjoy a range of facilities including a spa, outdoor swimming pool, fitness center, sauna, and hot tub - all complimentary for a truly indulgent experience. The hotel also offers free breakfast, WiFi, and shuttle service, ensuring a seamless and enjoyable stay for all guests. Families with children will appreciate the kid-friendly buffet and additional kids' meals available.
Whether you're seeking relaxation, adventure, or a blend of both, Shangri-La Kuala Lumpur caters to all your needs with its upscale offerings. From the serene garden views to the 24-hour front desk, this hotel goes above and beyond to provide a memorable stay. Embrace luxury and comfort during your time in Kuala Lumpur at the esteemed Shangri-La Kuala Lumpur.
The Shangri-La Kuala Lumpur boasts not one, but two stunning outdoor pools for guests to enjoy year-round. Pool 1, exclusively for adults, offers a refreshing experience with its plunge feature, perfect for unwinding under the sun. Whether you want to swim a few laps, bask in the poolside tranquility, or simply cool off with a relaxing dip, these pools provide the ideal setting to make the most of your stay at this luxurious hotel.
Indulge your taste buds at the various on-site restaurants, each offering a unique dining experience. From the modern and romantic ambiance of LaFite serving French cuisine to the family-friendly Lemon Garden Cafe offering a diverse range of Chinese, Indian, Italian, Korean, and local dishes, there's something to satisfy every palate. For those craving traditional Cantonese or Japanese fare, Shang Palace and Zipangu present authentic dining experiences that are sure to leave a lasting impression.
When it comes to payment convenience, the Shangri-La Kuala Lumpur accepts cash as well as several major credit card options, including Diners Club, JCB, Visa, American Express, Mastercard, and UnionPay debit card. With these payment methods readily available, you can enjoy a hassle-free and seamless transaction process during your stay. The hotel's commitment to providing a smooth and efficient payment experience reflects its dedication to offering guests the highest level of service and comfort throughout their visit.
Closest airports
Sultan Abdul Aziz Shah Airport
11miKuala Lumpur International Airport
28.3miSpa/Wellness packages
Outdoor swimming pool
Free Private Parking
Free wifi
Free shuttle
Steam room
Sauna
Air conditioning
Kid-friendly buffet
Beach chairs/Loungers
24-hour front desk
Non-smoking rooms
Live music/Performance
Bar
Fitness center
Garden view
Soundproof rooms
Elevator
Room service
Restaurant
Garden
Wheelchair accessible
Extra long beds (> 6.5 ft)
View
Free toiletries
Bidet
Soundproof
Bathtub
Private Bathroom
Parking On Site
Show 2 photos
Premier Selection Suite, 2 Twin
2 Twin Beds
860 sqft
Room service
x8
+
x5
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Premier Selection Suite 2 Twin is 861 square feet and includes 4 single beds 80-130 width plus living room.
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Premier Business, 1 King
345 sqft
Minibar
Flat-screen TV
Tea/Coffee maker
+
More details
Offering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious air-conditioned double room offers a flat-screen TV with satellite channels, soundproof walls, a mini-bar, a tea and coffee maker as well as garden views. The unit has 1 bed.
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Executive Suite
+
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Family Premier
1 King Size Bed
x8
+
x4
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Executive, Single Use
1 King Size Bed
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Deluxe, Single
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Deluxe
+
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Premier Selection, King
1 King Size Bed
+
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Family Business
x8
+
x4
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Family Room Business
Club, 2 Twin, Horizon View
2 Twin Beds
+
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Suite
x8
+
x5
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Suite Standard
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Family Executive, King
1 King Size Bed
795 sqft
City view
Private Bathroom
Bathtub
Minibar
x8
+
x4
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Indulge in luxury in our spacious Family Executive King suite, offering a king-size bed and room for 3 adults and 2 children. Enjoy premium features like air conditioning, soundproofing, and a bathtub for a relaxing stay.
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Executive Suite, King
1 King Size Bed
795 sqft
+
More details
Executive Suite King is 797 square feet and includes a king-size bed 150-183 width plus living room.
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Executive, 2 Twin
2 Twin Beds
420 sqft
Garden view
City view
Private Bathroom
Bathtub
x3
+
More details
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Executive Suite, 2 Twin
1 Twin Bed
795 sqft
Minibar
x8
+
x5
More details
Executive Suite Twin is 797 square feet and includes either a king-size bed 150-183 width or 2 single beds 80-130 width plus living room, desk, ironing set, bathrobes, and slippers.
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Suite Premier
+
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Suite Premier
Show 5 photos
Horizon Club Executive, 2 Twin
2 Twin Beds
420 sqft
Garden view
City view
Private Bathroom
Bathtub
x4
+
x3
More details
Horizon Club Executive Twin Room is 420 square feet and includes 2 single beds 80-130 width.
Show 5 photos
Deluxe, King
1 King Size Bed
400 sqft
Private Bathroom
View
Minibar
Flat-screen TV
+
More details
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Business
x6
+
x3
More details
Business
Show 2 photos
Suite Premier, 2 Twin
2 Twin Beds
+
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Show 6 photos
Executive, King
1 King Size Bed
420 sqft
Garden view
City view
Private Bathroom
Bathtub
x4
+
x3
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Luxury
x10
+
x6
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Room Luxury
Show 9 photos
Family Premier Suite
1 King Size Bed
860 sqft
City view
Private Bathroom
Bathtub
Minibar
+
More details
Indulge in luxury with our spacious 861 sqft Family Premier Suite featuring a plush King size bed, private bathroom with a bathtub, soundproofing, and free toiletries for a relaxing stay.
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Family Suite
1 King Size Bed
Minibar
+
More details
Show 8 photos
Premier Business, King
1 King Size Bed
420 sqft
Garden view
City view
Private Bathroom
Bathtub
+
More details
Indulge in our spacious Premier Business Room, featuring a comfortable King-size bed and a tranquil garden view. Enjoy premium amenities like air conditioning, soundproofing, and a relaxing bathtub.
Family Premium
x8
+
x4
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Family Room Premium
Deluxe, Garden View
x10
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x6
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Room Deluxe Garden View
Family Executive, City View
x8
+
x4
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Family Room Executive City View
Premium
x10
+
x6
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Room Premium
Executive Business, King
1 King Size Bed
+
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Club
x6
+
x3
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Club
Show 4 photos
Horizon Club Executive, King
1 King Size Bed
420 sqft
Garden view
City view
Private Bathroom
Bathtub
+
More details
Honeymoon
x10
+
x6
More details
Room Honeymoon
Business Superior
x6
+
x3
More details
Business Superior
Show 8 photos
Premier Selection Suite, King
1 King Size Bed
860 sqft
Garden view
City view
Private Bathroom
Bathtub
+
More details
Indulge in luxury in our Premier Selection Suite, a spacious 861 sqft suite with a stunning garden view, soundproof walls, and a relaxing bathtub. Perfect for 3 adults and 2 children, this suite is equipped with air conditioning, free toiletries, and a comfortable king-size bed.
Club Executive
1 Twin Bed
x3
+
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Club Executive
Show 3 photos
Suite Premier, King
1 King Size Bed
Minibar
+
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Premier
More details
Room Premier
Premium Suite
x8
+
x5
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Suite Premium
Standard, King
1 King Size Bed
x4
+
x3
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King Size Bed
Standard Room
x4
+
x3
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Standard
Family, City View
x8
+
x4
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Family Room City View
Run Of House
x4
+
x3
More details
Premier, King
1 King Size Bed
450 sqft
Minibar
x6
+
x3
More details
Premier is 452 square feet and includes either a king-size bed 150-183 width or 2 single beds 80-130 width plus extra beds on demand, desk, ironing set, bathrobes, and slippers.
Club, Single
More details
Standard, Single
More details
Suite, City View
x8
+
x5
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Premier, City View
x10
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x6
More details
Premium, Single
More details
Deluxe, City View
x4
+
x3
More details
Superior, City View
x10
+
x6
More details
Business, Single
More details
Family
1 King Size Bed
+
More details
Executive, Twin
1 Twin Bed
+
More details
8.8
2,702 reviewsFrom
$117Categories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Breakfast
Featured reviews:
🇬🇧
Simon
9.1
9.1
Food quality fabulous. Horizon Club fabulous.
Small point but the swimming pool needs a bit of attention.
🇳🇿
Adel
8.2
8.2
All the common areas were absolutely fantastic. Pool, spa, sauna, steam room. All the wonderful events in the lobby bar. Opera singing, piano music, live guitar. Buffet breakfast was the best I’ve ever seen. The shuttle bus to major malls and Petronas towers very convenient
It’s a really hard one because the hotel is really exceptional in every way. The staff, the facilities, the grand atmosphere. However the rooms decor is from the 70s and rooms do need updating. Initially the room could have humid smell which goes away once you start using aircon. To be fair, the rooms being dated is reflected in the price. It is very reasonably priced compared to the facilities you get access to.
🇸🇬
Tuck
8.2
8.2
1. Staffs were courteous and friendly making stay all more comfortable. 2. Breakfast and lounge access is always highlight during stay at this hotel.
1. Toilet bowl of one room had some left over stains, so more attention needs to paid during cleaning. 2. Welcome fruit platter is no longer provided although price of entire stay for same duration as last year had increased a whopping 44%. 3. Seems chefs and cooks at live stationsare either busy with some other preparations rather than wait to serve customers and quite a number seem to be pulling faces, making ordering food uncomfortable to say at least. No improvements this area since last stay.
🇫🇷
Khalil
8.2
8.2
. Great location. 8min walk from Petronas twin towers. . Late check out was possible 1pm vs 12pm originally. . Nice staff.
- Check in process very long. Around 25min in my case due to a room change. Not acceptable for such a high end hotel. They knew that we were one family. They put us on 2 complete different floors originally. - Rooms/decorations started to be a bit old for such a high standard hotel comparing with competitors. - No nice view despite the fact of being on the 19th and floor (many high rise buildings are covering the city view) in the area where the hotel is located. - Breakfast is ok but could be clearly better for such high end hotel. Quality need to get improved.
🇺🇸
Gerald
10
10
The staff and customer service impresses me most. Second, the facilities. For instance, my wife needed to see a doctor because of a fall she took on our vacation in Bali prior to arriving at your hotel. I called up the Shangri La and was told finding a doctor would be no problem. Sure enough after checking in the Shangri La concierge made an appointment for us and we were escorted to a clinic in the adjoining building. The experience was a total breeze and even easier than if we were home. There are many I could single out who cared for us on our stay, but I will just mention Alisya, Mr. Fazrul and Babu as coming to mind most of all. Regarding the facilities, after a long trip around Southeast Asia, it was nice to spend an entire two days hardly leaving the Shangri La. Swimming pool, restaurants and grounds all contributed to a short recovery before returning home.
The room was cozy, but maybe a bit small for some,
🇦🇺
Vince
10
10
5 star classy, friendly, comfortable and super clean hotel. Very pleasant experience.
Nothing. But since we are being asked about suggested improvement, our observation would be bartender manning the pool bar would appear a little less enthusiastic compared to all other staffs we encountered throughout the 3 days hotel stay.
🇳🇿
Lindsay
9.1
9.1
The pool was lovely. The Horizon Club upgrade was well worth the money. Fabulous location. Felt luxurious with first a beautiful Diwalli decorations on our arrival and then Christmas decorations just before our departure
Kids club not well used. It was only open on certain days and at certain times which just weren't convenient. Our kids went once and they wouldn't stay without us also staying, so we stayed and it was not very much fun with 2 other kids and one sole kids club leader who shared very little enthusiasm for the designated activity.
🇺🇸
James
8.2
8.2
Room was comfortable and quiet. Plenty of hot water in shower, wifi worked well. Easy to get Grab for getting around. Walking distance to Suria mall. Breakfast with lots of variety. Great having 4 bottles of water each day. Lots of outlets and USB connections. Staff friendly and helpful.
Many of the breakfast items should be warmer. Only the items made to order were done right. Would like more dim sum choices. When asked if could just get dessert at the Lemon Garden Breakfast buffet, we were not directed to the Lemon Garden 2GO where we could have gotten cake.
🇲🇾
Premalatha
9.1
9.1
Friendly staff. Room including toilet, and swimming pool were very, very clean (though the pool was 'modest' in size). Very good shower - water pressure and seamless hot/cold water. It was our wedding anniversary and the hotel thoughtfully gave us 2 petite gift boxes of high-quality chocolates.
I had made another booking direct from the hotel for another 1 night and had requested for the same, connecting rooms for both nights for our 2 teenagers and for me/my spouse, respectively. However, I received some standard written message from the hotel customer service, which indicated that the hotel cannot streamline bookings made through agents like booking.com with bookings made direct. I had to call the hotel customer service to verbally clarify the matter and it was resolved to my satisfaction. Hopefully, this feedback would be used for improvement of written messages from the hotel to give guest comfort in written message without having to call the customer service.
🇬🇧
Nazia
10
10
The hotel it self is lovely, the staff are extremely helpful and friendly. Always greeting you and the breakfast buffet is great. It is also a very good location, walking distance from the Twin towers and the shopping centre for food. I also liked that we had access to the Spa facilities such as Sauna and steam room and it was separated for men and women.
I found the furniture a bit dated and maybe just needs to be modernised a bit. The pillows are slightly uncomfortable to sleep in.
Attractions
Petrosains the Discovery Centre
0.4miAquaria KLCC
0.5miJalan Masjid India Night Market
0.8miKuala Lumpur Chinatown
0.9miPetaling Street Market
0.9miChan See Shu Yuen Temple
1miCentral Market (Pasar Seni)
1miMerdeka Square (Dataran Merdeka)
1miSri Mahamariamman Temple
1miKuala Lumpur Little India (Jalan Masjid India)
1.9miTempler Park
2.1miThean Hou Temple
2.6miMalaysia National Zoo (Zoo Negara Malaysia)
5.2miBatu Caves
6miKuala Lumpur City Centre (KLCC)
22.8miAttractions
Petrosains the Discovery Centre
0.4miAquaria KLCC
0.5miJalan Masjid India Night Market
0.8miKuala Lumpur Chinatown
0.9miPetaling Street Market
0.9miChan See Shu Yuen Temple
1miCentral Market (Pasar Seni)
1miMerdeka Square (Dataran Merdeka)
1miSri Mahamariamman Temple
1miKuala Lumpur Little India (Jalan Masjid India)
1.9miTempler Park
2.1miThean Hou Temple
2.6miMalaysia National Zoo (Zoo Negara Malaysia)
5.2miBatu Caves
6miKuala Lumpur City Centre (KLCC)
22.8miAirports
Sultan Abdul Aziz Shah Airport
11miKuala Lumpur International Airport
28.3miLaFite
Cuisines
FrenchAmbiances
Modern•RomanticLemon Garden Cafe
Cuisines
Chinese•Indian•Italian•Korean•LocalAmbiances
Family Friendly•ModernLemon Garden 2Go
Cuisines
InternationalAmbiances
ModernShang Palace
Cuisines
CantoneseAmbiances
TraditionalZipangu
Cuisines
JapaneseAmbiances
TraditionalLocation
OutdoorFeatures
With plungeAge restrictions
Adults onlyAvailability
All seasonSpa/Wellness packages
Outdoor swimming pool
Free Private Parking
Free wifi
Free shuttle
Steam room
Sauna
Air conditioning
Kid-friendly buffet
Beach chairs/Loungers
24-hour front desk
Non-smoking rooms
Live music/Performance
Bar
Fitness center
Garden view
Soundproof rooms
Elevator
Room service
Restaurant
Garden
Wheelchair accessible
Extra long beds (> 6.5 ft)
View
Free toiletries
Bidet
Soundproof
Bathtub
Private Bathroom
Parking On Site
Accessibility
Entire unit wheelchair accessible
Toilet with grab rails
Wheelchair accessible
Activities
Live music/Performance
Bathroom
Bathrobe
Bathtub
Bathtub or shower
Bidet
Free toiletries
Hairdryer
Private Bathroom
Shower
Slippers
Toilet
Toilet paper
Towels
Bedroom
Alarm clock
Extra long beds (> 6.5 ft)
Linens
Walk-in closet
Wardrobe or closet
Business Facilities
Fax/Photocopying
Meeting/Banquet facilities
Cleaning Services
Daily housekeeping
Dry cleaning
Ironing service
Laundry
Suit press
Food & Drink
Bar
Breakfast in the room
Coffee house on site
Fruit
Kid-friendly buffet
Kids' meals
Minibar
Restaurant
Tea/Coffee maker
Wine/Champagne
Food & drink safety
Breakfast to-go containers
Delivered food covered securely
Food can be delivered to guest accommodation
Front Desk Services
24-hour front desk
Baggage storage
Concierge
Currency exchange
Express check-in/out
Invoice provided
Private check-in/out
Tour desk
General
Air conditioning
Carpeted
Convenience store on site
Designated smoking area
Elevator
Executive lounge access
Facilities for disabled guests
Hair/Beauty salon
Interconnecting room(s) available
Ironing facilities
Laptop size safe
Non-smoking rooms
Room service
Smoke-free property
Soundproof
Soundproof rooms
Internet
Free wifi
Kitchen
Coffee machine
Dining table
Electric kettle
Living Area
Desk
Dining area
Sitting area
Sofa
Media & Technology
Flat-screen TV
Radio
Satellite channels
Telephone
TV
Outdoors
Garden
Parking
Free Private Parking
Parking On Site
Physical distancing
Cashless payment available
Contactless check-in/out
Screens or physical barriers between staff and guests in appropriate areas
Room Amenities
Clothes rack
Drying rack for clothing
Iron
Socket near the bed
Safety & security
24-hour security
CCTV in common areas
CCTV outside property
Fire extinguishers
Key access
Key card access
Safe
Security alarm
Smoke alarms
Safety features
Access to healthcare professionals
First aid kits available
Shared stationery (e.g. printed menus, magazines, pens, paper) removed
Services
Wake-up service
Wake-up service/Alarm clock
Spa
Beach chairs/Loungers
Beauty services
Body scrub
Body treatments
Body wrap
Facial treatments
Fitness
Fitness center
Hair coloring
Hair treatments
Haircut
Hairstyling
Locker rooms
Manicure
Massage
Outdoor swimming pool
Pedicure
Personal trainer
Sauna
Spa
Spa facilities
Spa/Wellness packages
Steam room
Waxing services
Transportation
Car rental
Free shuttle
View
City view
Garden view
Pool view
View
From
$117Check-in
From 14:00
Check-out
Until 12:00
Pets
Pets are not allowed.
Internet
WiFi is available in all areas and is free of charge.
Age restrictions
Age restriction may apply
Parking
Free private parking is available on site (reservation is not needed).
Children and beds
Child policies
Children of all ages are welcome.
Children 12 and above will be charged as adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
0 - 2 years
Extra bed upon request
$25 per child per day
3+ years
Extra bed upon request
$25 per person per day
The price in MYR has been converted to show you the approximate price in USD.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
The maximum number of cribs, extra beds, and children allowed in existing beds can vary depending on the option booked.
All cribs and extra beds are subject to availability.
Cards accepted at this property
Diners Club,
JCB,
Visa,
American Express,
Mastercard,
Cash only,
UnionPay debit card,
UnionPay
This property accepts cash.
At what times are check-in and check-out at Shangri-La Kuala Lumpur?
Guests at Shangri-La Kuala Lumpur can check in starting from 02:00 PM and need to check out by 12:00 PM.
Does Shangri-La Kuala Lumpur come with parking?
Yes, guests can enjoy the convenience of free private on-site parking at the Shangri-La Kuala Lumpur without needing a reservation.
How much does a stay at Shangri-La Kuala Lumpur cost?
Rooms at Shangri-La Kuala Lumpur are available starting from $117. Prices might vary according to room availability and chosen dates. To see the current rates, please add your travel dates.
What types of rooms does Shangri-La Kuala Lumpur offer?
The hotel offers a variety of room types including Suites, Doubles, and Twins. Occupancy ranges from accommodating 2 adults to 3 adults and 2 children. Rooms are non-smoking with bed sizes offered in King or Twin configurations. Suite sizes vary from 797 sqft to 861 sqft.
How can guests spend their time at Shangri-La Kuala Lumpur?
Guests at the Shangri-La Kuala Lumpur can spend their time enjoying various leisure amenities. They can relax at the outdoor swimming pool, with adult-only access and features like a plunge area. The hotel also offers spa and wellness packages, including a steam room, hot tub/jacuzzi, and sauna. For dining options, guests can choose from several on-site restaurants such as LaFite for a modern and romantic vibe, Lemon Garden Cafe for family-friendly ambience offering various cuisines, Shang Palace for traditional Cantonese food, and Zipangu for Japanese cuisine. Moreover, they can benefit from air conditioning, a fitness center, and a garden view. These amenities cater to a relaxing and enjoyable stay for guests at the Shangri-La Kuala Lumpur.
Can guests use a pool at Shangri-La Kuala Lumpur?
The hotel offers one pool, with the following details: available year-round, located outdoor, only for adults, and includes a plunge feature.
Is there an in-house restaurant at Shangri-La Kuala Lumpur?
The hotel has several on-site restaurants including LaFite offering French cuisine, Lemon Garden Cafe with a variety of Chinese, Indian, Italian, Korean, and Local dishes, Lemon Garden 2Go with international cuisine, Shang Palace specializing in Cantonese food, and Zipangu serving Japanese dishes.
Are both cash and credit cards valid payment options at Shangri-La Kuala Lumpur?
Yes, at Shangri-La Kuala Lumpur, both cash and credit cards are valid payment options. Cash is accepted along with various credit cards such as Diners Club, JCB, Visa, American Express, Mastercard, UnionPay debit card, and UnionPay.
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