Room was lovely Concierge staff were so polite and helpful

Called down to reception/concierge/room service on both nights I stayed and didn’t get an answer either time, I went down on second night and got what I needed in the end but that was a little annoying

The check-in gentleman: mr iqmal, very nice and offered us upgrade due to celebratory nature of our stay. The buffet for breakfast is sufficient. The crew is polite and all smiley. The location is great. About 100m to pavillion mall, starhill gallery 50m, farenheit 100m. Bukit Bintang Mrt is 100m away from Hotel. Jogoya Japanese Buffet is 50m away Luk Yu Tea House is 50m away The dondonki wagyu sticks 100m away Fancy for isetan wagyu grill 100m away The chon mon beef pastry is 400m down the road TRX- latest shopping happenings, 450m away. Walk towards the rear of starhill gallery before farenheiit Busy place but not as busy as its the start of the road.

Minor- toilet wear and tear i think its normal. 2003-2023? 20years old? The wall paper is slightly peeling.

Everything

our room was neglected until we complained about it.

Room was nice and spacious, decent view, Excellent location across the road from Pavillion Mall, the buffet breakfast at the property was out class, would highly recommend this property. It is sometimes the quality of the hotel, that makes a good trip, great. Will be back.

I wish there was a proper lobby with abundant seating, even the JW next door doesnt have a proper lobby, sure they have many bars and lounges, but nothing beats a proper hotel lobby. Even Novotel and Grand Milennium on Jalan Bukit Bintang have proper lobbies, i think it is a thing with Bonvoy hotels, kill the lobby, replace it with a bar.

The 2 bedroom residence is always our choice and our stays just keep getting better. The residence was perfectly sized. It seems that the 2 bedroom residences have been refurbished as the furniture looks newer. The beds were really heavenly. We kept asking for things like extra floor mats, duvet etc on the first day and each time we got what we asked for with a smile. Housekeeping was attentive and asking if we need anything etc. This time round, we had club access and enjoyed it a lot. The cappuccino served at the Westin club is as good as those at Bukit Bintang. The food served are also of good quality. The bfast buffet was as good as I remembered and with attentive staff waiting on the tables. One thing I noticed this time round are the really warm smiles and friendly staff all around the hotel. Every time we bump into the staff, they would ask us if everything is fine and would greet us ever so warmly.

The shower head. Sometimes when we turn off the shower, the showerhead will fall. It's a safety hazard. Toilet drainage could be improved as it takes time for the water to drain. Hygiene could be improved as we had a duvet and towel with stains and had to asked for them to be changed. They took more than an hour for the duvet to be changed. We arrived at 11am but only got our room slightly after 3pm. This is the first time we got the room so late.

Location across the road from Pavilion Shopping Centre was fantastic, other food and shopping areas were also within walking distance (e.g. Fahrenheit 88, Lot10, Star Hill, Sungei Wang). Staff were super helpful and friendly.

Bathrooms were clean but felt a little old. Rooms facing the Pavilion on the main road were noisy at night- you can hear all the traffic below (there were some cars racing at 2-3am in the morning). If you don't care about the view, ask for a room facing away from the main road- it is much quieter.

Everything. From the moment we step in to the lobby. All staff very friendly, helpful and excellent service especially En Iqmal at the reception. He deserves all the appreciation. The room was spacious and comfortable. I love lavender oil, white tea toiletries, and bathtub. Breakfast - amazing. The breakfast spread was delicious and perfect. Hotel sent a beautiful birthday cake to my husband and card. Location - just opposite Pavillion Mall. Definitely will come again!! Thank you The Westin Hotel ❤️❤️❤️❤️❤️

Nothing

We had a splendid stay at Westin, everything from the front desk to room service, housekeeping, staffs at breakfast, car parking was seamless, smooth ans exceptional. All the hotel staffs were so hospitable, warm and welcoming. The front desk staff Hui Ting, was attentive of my families' needs and provided us connecting rooms and upgraded our rooms without me even requesting for it. I was very grateful of her gesture, will never forget the lasting first impression she gave of herself and as a representative of The Westin brand. I extended 2 more nights staying here because it was really the best. Will definitely stay at Westin when i travel to KL again.

No negative reviews from me

Great location, comfortable rooms, good food

Despite booking a premium room (Westin Suite), the staff service was below par. We made a request to check in early and extend the stay both of which were not accepted. Staff made us wait 2 hours at the club lobby when we even agreed to checking in at an inferior room just to relax a bit. Could really improve the way they handle customers.

Great location-The Hotel is within walking distance from Pavilion and great eateries. The property is a little tired but clean and comfortable.

Used Airport Transfer service offered by the Hotel, which was much more than any other means of airport transport but was not impressed with the service. It was obviously operated by a vendor which is worse than Grab. The driver was sullen, didn't utter a word nor smile throughout the journey.