We stayed from 2 untill 17 october in room 528 wich had river view, its is a very spacious room with a big boxspring bed 4 long soft pillows and 2 short pillows, an ironing set is in the room along with a safe a watercooker and a small fridge. excellent stay in this room. The frontdesk Manager Alexander Cox and his stuff do everything with a smile to make your stay pleassant. I would like to use this oportunity to Thank Him and all the staff to have made our stay as feeling at home. the swimmingpool looks great and is located in the garden on riverside. The breakfast has a wide variaty of choice, western food aswell as asian breakfast. fruits coffee and sweets. I rented a car for the two weeks, and the hotel provides parking spaces right in front of the hotel, and there are enough places to park. dispite of other comments who said there was not, but MY opinion was i never had to wait or look for a parking spot. perfect., the laundry service automaticly picks up your laundry as you place it outside yoru door, and returns it the same day. perfect. the room cleaning staff are very friendly and helpfull, everyday fresh towels and watter provided. I have enjoyed satying here above expectations!

The room is nice , facing the sarawak river. The view is excellent. The location is extremely good , its a golden triangle and city centre. Room is very comfortable with fresh bedding and location is great. Staff are all very friendly and helpful. Service is excellent too. Fully recommeded. Its a five star hotel ! Before was owned by Holiday Inn International Hotel..bought over by grand margerhita.

The housekeeping didnt send me an extra towel and lotion upon request . As three of us in the room , they knew it 2adult and 1 children, i asked for extra towel for my son, they said yes but didnt send until we check out.

The hotel is conveniently located on the waterfront of Kuching. It has quite a number of services, including swimming pool and lounge open till late and a pleasant perfume welcomes you when entering the hall. The breakfast is very generous in terms of variety of options and quantity. The rooms are very big.

It is a dated building, and the floor of my bedroom (the 9th) still has old carpet everywhere. The corridor is long and not decorated, nor well illuminated, so the impression is rather creepy. The furniture and decoration look patched. The fake orchids as decoration could be replaced by real plants, in Borneo should n9t be difficult to grow plants.

The room was very comfortable and worth the price. The beds are very soft and comfy to sleep in. The room is pristine and definitely soundproof. Highly recommend for those who comes with a family of 4 or 5 and friends.

I do have some comments on the breakfast. There were not much variety of food on the day I had breakfast at the restaurant. The staff did not immediately refill on some of the foods and drinks. The lighting in the restaurant also need to be improve as some of the area is too dark. As for room, I wish they provide laundry bag to put our dirty clothes, also provide some coffee and creamer. I hate the fact that I have to use insider club app to order room service. I do not mind about using the app if only they were functional. It really frustrate me that I can't order food from the room as I can't scan the menu using the app they provided.

The room was huge - with great views of the city

Wifi was very hit and miss, you could do with putting in some sound-proofing around the room door, as there was a gap of about 2cm beneath the door, so any sounds from the hallway can be heard in the room. Update the mattresses or at the very least invest in some thick mattress protectors, as the beds didn't have any

I like 1st floor facing the road n very good sun entering the room in the morning. The breakfast is very tasty too upon ordering from my room. The meeting room is very clean and the staffs are friendly but due to the masks on, it is hard to hear the answers and they look and sound

1.Smelly room from irresponsible people smoking inside the room. 2. I prefer 2 cards than 1 cause it will be more convenient 3. Make sure the room phone not connected with other call so it won't bother me 4. Should checked the lights too, some are not working.

Central location, along the Kuching Waterfront and nearby the best eateries of Kuching. Attentive staff although the reception could do better by always on alert and extend their warmth greeting as soon as they set sight on the guests. Warm ambience at hotel lobby, refurbished, updated rooms. Breakfast has and always been one of the hotel’s best feature.

Lack of parking spaces

The hotel is situated next to the river so the night scenery is beautiful and I amazed by the warm welcome from the staff.

Poorly maintained bathrooms- Perhaps the hotel could refurbish or replace the bathroom door and shower head, place basic bathroom amenities and towels

I like how exclusive it feels especially the lobbies and the food experience since I was staying during the ramadhan month.

The toilet was not really how I expect it to be. The toilet seat especially, and there’s no door mat provided for the toilet, we had our feet wet from the toilet to the room. The tv was not functioning right as the remote wasn’t useable.

Location, walking distance to most of the places i planned to go.

Housekeeping very late even though the housekeeping indicator switched on early morning. I have to go out the room again.