Major Plus: The staff team is of 5-star hotel level quality despite being in a budget hotel. You can sense the true passion to serve, ever-ready to give the wow. Extremely helpful, always smiling and welcoming. They did utmost to ready the your room before your arrival. Nice to be able to check in on arrival. Room is huge. Bed is comfy and clean. Location is near entrance of Chinatown, and is accessible to many attractions within 15min by car. Secure and safe with keycard-only lift access.

Minor issues: Room's floor laminate rather worn and peeling, water pressure in showers despite maxing the pump, its still relatively weak (subjective). Breakfast is not palatable unfortunately. As this is a value accommodation, there is no hotel parking nor hotel-reserved parkings. Be aware if you drive, coupons are required from 8am-5pm during weekdays.

Very friendly staff and good location. Quite new hotel with good design Great value for money including breakfast.

Some cleaning issues such as some hair on the bathroom floor and some stains on sheets.

The rooms were nice and had a good air conditioning unit. It was a nice place to stay and worth the pay. The showers were nice, and the bathroom was pretty clean. The bed was large, and the lights were conveniently placed.

The breakfast could have had more food prepared as it was fairly scarce if you came down later. The beds could have been a little softer. The showers were nice in how they looked; we just would have preferred having hotter water because it was more lukewarm.

My stay was pleasant & comfortable. The room is big for 3 adult. the check in was smooth and fast. Have small fridge, toiletries, water bottle and can make tea in room. the breakfast is simple but ok for the amount that we have paid. Toilet is clean and got big vanity mirror. Definitely will choose this hotel again when i come to Sarawak.

The room a bit dusty when we checked in.

Very good price / quality ratio. Very nice staff. In the room you have everything you need and it was very spacious. Position is good, near new Chinatown with loads of great places to eat

Breakfast could be improved

the room was more spacious than i thought, although it had no windows it felt really cozy and warm, bed was comfortable

breakfast could've been better, we only had option of nasi lemak, baked beans, watermelon, few eggs and the usual cereal and bread.

Like the room layouts

Room that i booked the air-conditioning is not well cool.please to check your air-conditioning unit it is properly service or ready to use

The room is very spacious for the value paid..

Can improve on the cleanliness of the toilet...the basin and glass door has mould stain..

The staff during check in The hotel ambiance The whole impression of hotel managed to surprised me as expectation was low even before stepping foot into the premises. Hence, applause to the whole team that managed to changed the vibe!!!!

Cleanliness just bad, from room table for TV to side table next to our bed. All were dusty and sticky. Disgusting ya!!! Toilet too, previous person toiletries was still there when we check in. Should have clean it during room making by staff!!!

Overall 95 percent satisfied. We enjoy our vacation and we'll choose Roxy for further as we enjoy our stayed.

Refrigerator not cool enough, doesn't prepared toothpaste and toothbrush where we need to brought by ourselves.