Huge room! Lots of space for luggage and storage for shopping bags! Close proximity to the mall. Lots of eateries and activities to do. There's even a train station nearby. The Muslim lady donning the hijab and spectacles at the level 1 restaurant reception was friendly and made us feel light hearted and welcome. Plus, the kaya butter toasted by the chef was sooooooo delicious.

We were informed by the guard at the connecting bridge to the mall that the shutters leading to the hotel are closed by 12 midnight? Though the room is functional, the decoration is too minimal,it kind of lacks depth and soul.

We didn't have breakfast there so we can't comment about that. We did have the Seafood buffet one night though. It was quite pricey for the quality of food. Basically everything about the hotel was good. They have a shuttle on request basis to the nearby mall. There is an independent restaurant right at the top where you can get great views of the surrounding area.You can also walk directly to one of the big malls through a covered walkway- very convenient!!

The only thing that really spoilt our stay was the stink of sewerage coming from the toilet which made the whole bathroom very unpleasant every day. We stayed on the highest floor. When we were dropped off at the mall by the shuttle service, we were asked to call the hotel to request the pick up service. But after numerous calls, nobody, either at reception or the hotel operator ever answered our calls.

Check-in - Had an unpleasant experience during check-in. 2 male receptionists were at the counter doing whaever they were doing ignoring me for about 15 minutes. No notication/acknowledgment from them why it was taking so long despite there was no other guest at that time. Later, the concierge apologised and told me there was a system failure. Location – About 5 minutes walk from the Bandar Utama MRT station. Walking distance to the huge 1Utama shopping mall. Very convenient. Room – Stayed at Superior Twin with breakfast for 2. Clean with all required facilites. It was quite small but enough room for 2 persons. Bathroom – Clean with strong water pressure. Pool and gym - Beautiful and big pool at the 15th level. Gym is just next to it. Cannot enter the gym unless you need to have the access card obtained from the check-in counter. Breakfast - Very big spread with the usual local and international food. Wife told me her fried kway teow (flat noodle) was rancid. My honey dew was bad too.

Breakfast

The room is spacious but the interior furniture seem to be so simple until you can think that the room is probably still not completed yet.

Room is too simple.

I liked almost everythng to my need. My husband & I, were supposed to change hotel after 2 nights, but decided to stay on here instead... as it gave us the peace we wanted for a relaxing & healing stay. 1. Meals in room dining: Service, pesentation, serving portion, wait time & accuracy ⭐️⭐️⭐️⭐️⭐️ 2. Breakfast at coffee house: Service, spread, ambience & cleanliness ⭐️⭐️⭐️⭐️⭐️ 3. Staff appearance, politeness & response ⭐️⭐️⭐️⭐️⭐️ 4. Housekeeping service & response ⭐️⭐️⭐️⭐️⭐️ 5. Deluxe King Room size - Super Generous ⭐️⭐️⭐️⭐️⭐️ 6. Concierge efficientness ⭐️⭐️⭐️⭐️⭐️ 7. Operator response ⭐️⭐️⭐️⭐️⭐️ Overall, Avante BU offerered us a good rest & therapeutic 6 nights stay. I shall return with hopes for greater service, if not same. No major complaints on this stay 👍👍 Well done & Thank You to all!! 🤗🥰❤️

My stay here was 6 nights in total. Bathroom produces drainage stench occassionally (at east once day). That was pretty unconfortable. The passage/hallway to rooms is a little dark. Perhaps a little more lighting or a brighter wall paper would give it a more welcoming entry.

Hotel very clean, well maintained,modern facilities. Great location to shopping centre and easy access to road and train networks. All amenities in room worked, spacious and very comfortable bed. Rooms were soundproof. Never heard others moving above or below or down corridors. The infinity pool was amazing and large. The staff. Over the 6 days of our stay if a staff member encountered you they always acknowledged you with smiles or hello. Flawless check in and out

That?..I couldn’t stay longer

Superb location. Super convenient for everything.

My son blocked the toilet at 9 pm. I called reception requesting assistance to unblock it. I called three times between 9 pm and 9:45 pm. The front desk kept assuring me that someone was on their way to my room. Finally, someone rang my room doorbell at 10:17 pm. My children and I were already asleep, so I didn’t answer the door. My children had to sleep early and wake up early for a swim meet. Eventually, the front desk called my room again, informing me that someone was at the door, but I refused to open it. I said to come back in the morning.

- Friendly and helpful staff, especially at reception. They explain every details and assist us accordingly. - Cozy, clean with swimming pool-view from our room (ie we can plan our timing to go swimming since we are able to see whether many/ fewer people there through the window hehehe) - Delicious and variety of food food during breakfast buffet (Malaysian / International (ie Western/Japan)) food was served during our stay. - Walking distance to 1 Utama Shopping Centre & Bandara Utama MRT Station (we went to 1U for many times as well as using MRT and went to Damascus, Bukit Bintang haha) - FREE & UNLIMITED mineral water provided by housekeeping also they deliver to us (even at 11pm since we requested during the night due to challenge eating 2x spicy samyang. - FREE towels /pillow when requested from the hosukeeping staff. - FREE parking for guest staying

- None.

Everything about the hotel was excellent. It's located next to One Utama, one of the largest malls in Malaysia and an train station. We had a deluxe room for three nights and were very impressed by thoughtful additions like bed reading lights and a discrete circular night light in the bathroom. The amazing variety of the breakfast layout every morning is phenomenal. Large hall so there's never difficulty in finding a seat.

Nothing at all. The reception desk staff are pleasant and attentive. We had a small problem with closing the bathroom door in our room and it was attended to within the hour.

The hotel is new. Staffs are friendly and helpful. The Hotel is clean and services are pretty good. The most satisfying thing to me is the size of the room. It is big and spacious with all the amenities in place including a modern bidet facility. The most surprising is the gymnasium. It is one of the biggest and best equipped with the top end equipment rarely ever offered by a hotel. It is located next to the area's biggest shopping mall with many varieties of F&B outlets to meet all the discerning diners' choice.

The hotel should provide more trainings to certain F&B staff.