The villa was very comfortable with its private community pool, and the walking of the property.

They gave us a room we didn't pay for, to be harrased daily by a time share sales person. They didn't stalk liquor in the all-inclusive premium package room's fridge. You had to call room service to order a mix drink or wine and pay a room service charge. Wine was included but only by the glass through room service but not at all dining locations. So if you wanted a bottle of wine, you had to order 4 glasses. The drinks were heavenly waterd down. The spa can be upgraded both working amenities and staff. Under our package, you are assigned a butler to get you whatever you need. She didn't find us until the 3rd day of our arrival. Food was medicre at best, and the day before we checked out, I got food poisoning. Two days of double dragon!

It was very beautiful and amazing! Everything was nearby and convenient. The views from our room were spectacular. The proximity of our room was the best because it was an end unit. We loved it!

The jacuzzi was not working and the overflow part of the jacuzzi was very dangerous. It should have a grate over it to still allow water to go through but then would prevent people from tripping and falling because the tile was the same color and looked like it was flat when it wasn’t. My husband, my son, and I each fell in the drop off that is the overflow. My husband actually hurt and bruised his hip on the side of the jacuzzi. We reported it to the reception desk. My husband suggested that they put a grate to keep it safe for others. Other than that, we did love this resort and staff.

The location and landscape were wonderful and inviting. The pools were clean and refreshing. The staff were friendly and accommodating. The food service staff, golf cart drivers, bellboys, etc. made us feel welcome and taken cared off. They were kind, attentive, and personable. The restaurant and food choices were superb.

The master bedroom bath shower leaked to the floor where the toilet was. It was inconvenient to place my used towel on the floor to help absorb the water flooding the floor.

The property is amazing everything about it and location. Staff are really nice ,genuinely. Food was and presentation was amazing. Even the Mimosa for breakfast. Also you can got the Sister hotel in Centro Cabo and some of the restaurants around it if you are all inclusive.

They don’t tell you when you are all inclusive. If you want the steak or lobster you have to pay extra. Or as in one of the restaurants all include guests have a set menu whereas “ members “ get a choice. Then we got hit with a sanitation fee $5 usd per night. They do not tell you that.

Great place, lots of pools, good restaurants, great service. Beautiful. The premium upgrade a must. Great place to go with your couple, not a party resort.

That my brother and a friend got really sick after dinner at Mestizo del mar and spent the whole next day in the room with diarrhea and vomiting. maybe because it was a large group, but the service was not the best, and the steaks were not either. Just not a good experience there. I was not able to adjust the temperature on the AC. Bathroom door did not close. Would like faster service on the drinks and food, this was in most places.

I fell in love with the staff everywhere they make it such an inviting environment

The lack of accessibility with all inclusive

The pools were warm and lots of them. Food was fabulous! Gorgeous views! very luxurious!

No chairs left by 8am. There were signs on every chair to say do not reserve chairs. But everyone did. I will not go back for this reason alone!

Everything I would love to go back planning to go back soon

The signing of receipts and disclosure of fees(deposit,cleaning)no later night shuttles back to the hotel from the Marina

Food, facilities and Staff.

The steep hills and no beach access.

I loved everything about Hacienda Encantada. Upon arrival I was given an upgrade that I did not expect. And it was at no additional cost! Our host Omar was incredible in that he made booking transportation easy and tended to everything we needed. Gerardo is an amazing bartender and fun guy to talk to in the lobby bar. I have to give a special thanks to Flor who was our maid. She kept our room very clean and even set up a nice birthday surprise fir my fiancé. I plan on staying at this resort again on my next visit to Cabo!

The only thing I didn’t like about the resort was booking transportation late at night to go to El Squid Row. Uber/Lyft drivers are not allowed into the resort after 10pm and usually the lobby is empty by that time which makes it hard to book a taxi.