liked the spacious, clean room with lovely terrace

wellness: full body massage-legs were pretty much forgotten; pedicure only 12 min., whereas staten for 1 hr. Finally even had to discuss erroneous wellness treatment of other people (who had paid cash) on my bill (check your bill !!). Starbucks coffee terribly expensive! Shower water just barely warm. And no matter your request or suggestion: personnel and particularly the manager keeps pointing out it’s your mistake, you don’t understand….. Personnel definitely needs training on customer service communication!! No matter how lovely the location and room, quality-price is outrageous due to latter. Better check of there are better hotels in Loreto.

Great location looking at the Islands off Loreto. Very clean rooms with marble floors and one of the most comfortable beds we have ever slept in! The staff was very attentive arranging for excursions, and taking care of our every need. The restaurant was top notch serving a variety of foods and also cooked our fish we caught 5 different ways! The spa services weee also fantastic and very reasonable priced. We each had 2 massages during our stay! We were very impressed with the high level of service!

All was great!

The Olivos Restaurante is great. The service is very good and the food is excellent. I highly recommend the risotto The breakfast is good nothing extraordinary but good for the price.

The service at the front desk. They were informal with booking the sightseeing trips which was the only issue for us. Maybe it's better to go directly to the marine and ask for the prices and packages

We liked having Starbucks in the Hotel. The restaurant was great and they they made cerviche and cooked our catch three different ways. The dinner was delicious!. We also had a great complimentary buffet breakfast. I tried their posole, the best I've ever had. We also liked the location of the hotel because it was a half a block away from where we took our panga to go fishing. The best part was that they kept and froze our catch, which we were able to take home.

The buffet breakfast was great. All of the staff were exceptionally kind and helpful. Rooms were very clean and the beds were comfortable and the shower was great (plenty of hot water/pressure). Pool is beautiful and hot tub is wonderful. Would stay here again.

Not any fault of the property, but it is located near a sewage treatment plant so when the wind is blowing just right it stinks.

great service, they upgraded my room at no charge, beautiful building,  marble floors, custom woodworking, excellent restaurant. The chef at the restaurant came and introduced himself, made great Italian food.  Very nice guy took a moment to introduce himself. Ask us how we’re doing and seemed genuinely happy we were there.

nothing

Great location, very close to the marina, beach and downtown. The staff was amazing, everyone was very nice and helpful. The room was a great size, and the patio was the best part. Loved waking up to see the ocean every morning and drinking coffee on the patio.

n/a

The beautiful spacious spotless rooms have a private balcony overlooking the Sea of Cortez. Just lovely to sit there. The walls are thick, so no sound from adjacent rooms. The housecleaning service is excellent. Super comfortable beds and linens. We ate at the Olivos Restaurant for Christmas Eve dinner and it was superb! I will definitely return. The vibe is very friendly, upscale but very casual. Excellent front desk personnel. The location on the Malecon is fantastic!

I would have liked an in-room mini fridge and microwave. There is one packet of in room coffee with a coffee maker--so so.

Staff was extremely attentive and helpful; Eder at the front desk went out of his way to resolve any issues. The location is right on the water and a very short walk to the center of old town. Good dining, transportation to/from the airport and Covid testing. The hotel handled all the logistics and let us focus on the relaxation part!

The Christmas tree in the lobby came down too soon after Christmas ;-) Really nothing about the facilities or experience was off. I'd gladly stay here again and recommend to others.

Friendly staff, clean. Rooms can use a few upgrades, phones need updating but it was good overall.

Could use more staff at the pool, the property was great other than that.