I recommend Hotel Sombra del Agua with enthusiasm! Excellent location - right in the center of town. Yet the floor plans, massive architecture and good building materials insulate it from the city's noise. It is a heavenly oasis. Impeccable, attentive service, to the most minute details by a staff who is both highly professional and compassionate. Luxurious comfort for affordable prices. The hotel is super clean and very well maintained. The hotel's restaurant's chef is one Mexico's top 100 chefs and his food is both traditional and creative.

I wish more of the hotel staff would speak English -- it is unfortunate that English has become the dominant language of international communication. Likewise, the hot water pressure will gain from improvement.

Beautiful hotel. Very helpful and friendly staff. Our room slightly flooded in sudden extreme rain and they immediately moved us to a bigger room. Very helpful with getting a taxi when we left. The spa is lovely - got a great massage. Breakfast was not included but we had it every day at the restaurant attached to the hotel which was great. The staff were friendly and the food was delicious. The location is a couple of minutes away from the main square so perfect for everything you’d want to do.

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Our stay at Sombra del Agua was exceptional, with fantastic service from Axel at the front desk and great hospitality from the staff at the restaurant Tarumba, including Carlos and Andrea. Chef Jorge’s exquisite cuisine made every meal a delight, and a special thanks to Eugenio for his attentiveness in the parking lot. The hotel’s prime location, beautiful rooms, and wonderful staff made our five-night stay unforgettable.

Had to wait a bit to get hot water in the shower

I love this hotel and I return to it every year. The location is perfect - so close to all the markets and the rooms are clean and elegant with beautiful clean-lined wooden furniture. The courtyard is lovely, the restaurant delicious and the staff, friendly. I look forward to coming back next year!

The wifi is usually perrrrfect but this time it was cutting out every five minutes or so during the day.

This hotel was fantastic. Historic, but stylish modern touches. Lots of local art. Room was basic but beautiful. Very big comfortable bed. The garden/plaza is a great place to relax. The restaurant is of a very high quality. Our food and drinks were so delicious. Very friendly people working here. Very good value for money. Location perfect. Free parking.

The decor, the staff was friendly. Location perfect. Water in the room every day. The cleaning lady was so friendly. The young man by the door was very nice too. All staff was friendly. Beds very comfy

There isn't a children menu at the hotel restaurant. So it was difficult to eat there with my toddler. Whenever I asked for a normal breakfast for her (adult size) it had a lot of condiments. There should have a simple menu for children will make meals times more convenient.

I did a lot of research before booking Sombra del Agua. TripAdvisor should remove the older reviews from when this property was managed by Holiday Inn. The current operators have created an intimate hotel, perfectly located, with exceptional service and accommodations (read to the end to learn about the on-site restaurant). From check in, to check out we were treated like royalty! The staff was attentive, and helpful. I lost an earring in the room, my husband told the front desk and voila! the maid found it and returned it. The rooms are decorated in an elegant simple colonial style. A bit dark, but that was the style of the day. The bed was incredible, (sadly better than the one we have at home) soaps and lotions of exceptional quality. I did read some reviews commenting on the noise level. If you want silence, when traveling in a busy city and also want to enjoy a historic property, bring earplugs. Personally, I am a really lite sleeper and yes, voices did carry in the night and echo in the halls. We had a courtyard facing room, so I'm not sure what the street facing rooms are like, but it really didn't bother me and I accepted it as part of the experience. The courtyards and gardens are beautifully maintained and the perfect place to enjoy a good book and glass of wine or margarita... Let's talk about the restaurant... We are foodies. We travel to eat and learn about cultures through food. We at many restaurants while in San Cristobol and by far Tarumba was the best of them all. We enjoyed a dinner and two breakfasts there. The menu is regionally inspired and the food beyond expectation. Chef Jorge Gordillo and staff, we applaud you! Daniel and team, we are so grateful for your service and making our stay a memorable one! We hope to return again one day!

It would have been great to have a hook or two in the bathroom!

The breakfast was delicious, plenty of options and presented exceptionally. Very obvious that the chef takes huge pride in their work, quality of the food was second to none. My Dad and Brother are chefs so I’m quite fussy and understand the level of work that goes into to develop, deliver and present such beautiful dishes. The staff are always friendly and go out of their way to help you. The actual decor in the hotel is beautiful. We attended a food and wine event and it was phenomenal, we have fantastic memories from our time here.

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Comfy beds, lovely shower, staff were very helpful and friendly. Could sit in the restaurant and play cards in the evening having a drink. Breakfast was amazing.

Not enough vegetarian food on the main menu. But plenty of places nearby.

Beautiful and stylish old-colonial hotel in the heart of San Cristobal. Our family room was very comfortable. A special mention to the staff: they are friendly, professional and very helpful. Sombra del Agua felt as a warm home away from home.

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