staff was very respectful. had to wait 10 minutes for my room to be ready even though I arrived after my check-in time. beds were comfortable but one sheet wasn't. the carpet had some stairs on it. The bathroom toilet was clean, the sink was clean, and the shower also except for the showerhead it was dirty. and in the top corner of the ceiling shower, it has a little hole where flying bugs were coming inside which my husband ended putting toilet paper to cover. the stay was affordable and the location is great but a lot of traffic and noise.

Parking is small with no security

I am so pleased with everything about this place. The people are amazing. The location is amazing. The breakfast is very very good. The rooms the entire place is very clean. This was the best choice I could’ve made. Thank you unfortunately our plans changed where we had to stay a little longer, we returned to the hotel 5 to 6 hours later and we were able to book the same room again which I am very pleased. The staff is amazing and very helpful. The cleaning crew very sweet very nice. I’ll definitely come back here again if I ever visit again thanks again.

I wish they would’ve been a microwave in the room but overall there are no complaints

location

the staff did not have drinking water, not even for sell, I was informed that there was water available at soft drink dispenser, there were no options available, they were not out water for there were no empty slots, drove to nearest pharmacy bought water to have in my room, not earth shattering but not cool.

We brought 2 young children. We thought that they would get extremely bored being in a cramped hotel room. But that was not our experience. The rooms were spacious enough to allow us to keep them entertained for the week. The breakfast is also a lifesaver. Our plan was to eat in some days and and eat out other days. But they had a decent variety of breakfast and it taste pretty good. We didn’t go anywhere else for breakfast. The hotel staff checks in for cleaning every day. I love that they refreshed the rooms each day so we never had to go looking for the things we needed. I’m so glad we made the decision to stay here. It definitely helped to minimize the stress of what we came here to do.

the location is perfect for our needs.

the smell of the bathroom, it had a bad smell like a public restroom. and also the water of the shower took so long to drain so we were 4 people and if someone else wanted to take a shower we had to wait until all the water was drained. also the housekeeping lady supposed to change the sheets every 2 days and she never did and I stay for 8 days. but other than that I think everything was fine.!

Near by Stores, Clean place fresh.. My stay was very confortable. No insects. Breakfast was great every morning. 😋 I can not complain at all. Very satisfied. The pool is not great at all to small and Dirty. But other than that everything else is great!!

The Pool, it is really dirty no clear water and really Small.

Once inside hotel I could have been staying at any Holiday Inn in the United States which comforting. I felt extremely safe while on my trip, the area around the hotel was well lit there was also plenty of choices for dining and shopping.

a waffle maker at breakfast would have been nice, other than that breakfast met expectations typical for a breakfast buffet, Holiday Inn provides a better free breakfast 90% of the hotels that offer that service it compares to most Hiltons and better than marriott.

The room was pretty. Wifi was good, bathroom was clean.

The breakfast was good, only the mixture for the tortilla changed. It was still the same. I would prefer baguete, ham, cheese, something like that...

hotel it’s very close to mall and it’s a nice hotel with comfy bed

they should have leave 2 bottle of water since I reserve for two ppl , also the toiletries weren’t new since the shampoo and body wash were leave with broken seal …. had to throw them away

Rooms were clean and spacious. Hotel overall is more modern than many other in Juarez.

Their breakfast buffet could’ve been better, they have no option for something sweet like toast or pancakes at least; the rest was of it was decent.