I've stayed in Hard Rock hotel for 3 nights in November 2023. It is close to our company office so this was one of the key factors to select this hotel. I like the cleanliness of the room and friendly stuff, also despite having the room on 10th floor the elevator was quite efficient. There is a tiny OXXO supermarket located somewhere in a basement floor with the entrance thru the parking garage, despite the google map info it was open around 12am, so I was quite happy to find it when I wanted a late snack.

Hotel was expensive for my period of stay. However, I just checked some other days and the price was ok. For the lowlights, I would highlight that you will get a pretty boring view to some industrial zone and cargo trains. There is a tiny shop complex connected to the hotel, but I could not find any coffee place where you can seat in the morning and enjoy cup of coffee. There are not many amenities in general around the hotel, unless you will take 10-15 min walk.

The location was great and the staff were really nice. Definitely a place I will rebook in the future, as the hotel was overall a great stay.

I was very excited about the food, including the famous burger, but the food that I received through Room Service was almost inedible. The burger was not cooked well and had this strange bitter taste to it. The bolognese/lasagna was actually inedible - the top was hard as cardboard and you couldn't cut through it with utensils, and the sauce it came with was some weird broth with cheddar cheese ( I think it was cheddar, not actually sure).

The different types of restaurants inside the hotel. Breakfast servers are always highly attentive and helpful with the local area if asked. The hotel staff lay the reception were helpful with making the room available promptly as were the bell boys guiding me to my room.

Traveling and going different places means you’ll need cash to go places and I found the atm at the hotel to be in an awkward area maybe if placed in an area with more visibility yet private in the same way would help visitors with money transactions.

Bed was super comfortable. Shower was lovely Amazing views Coffee was good And appreciated the courtesy items.

The curtains opened but didn’t shut after. Pool was quite cold and in the website says “heated pool” We ordered room service,it was prompt and the food was good but they ran out of pizzas. With 26 floors it is hard to believe that can happen

Breakfast, service at the desk and restaurant . Convenience of locations, the comfortable rooms, room with a view and all the assistance l received from the people working there. I love the bands every night and the roof top

The elevator breaking down 😔. Still had lots of help with that too.

Excellent staff service, very friendly but honest friendly, it's clear that they're not forced to provide a good customer service. Buffet breakfast is extremely good and with options for every taste. It's sad to see so much food wasted by the customers. Room was very comfortable and quiet. Having some welcome snacks is a very classy touch.

The lifts are very small so they're crowded all the time, this makes going up or down a bit time consuming, specially during peak hours.

All the Staff we had contact with were amazing. Bar and front of house staff were attentive and kind.Food was top quality and plentiful. Rock bands and live music were terrific. Facilities in the bedroom were great. TV and WiFi were excellent

Room decorations were starting to looking a bit tired. We had a corner room on 15th floor and the wallpaper was marked and starting to come away from the wall.

The best thing about this hotel was probably the staff. Plus outdoor heated pool on the roof top. Near local resturants or bars, etc.

There was a sewerage type of smell inside our restroom, really bad type of smell. It went away after a while but it was really bad. Was going to ask for a room change but since I was going to stay for one night only I was able to live with it as long as the smell did not make its way to the actual bedroom.

spacious rooms , great decor, beautiful view. staff was nice.

room 707 : glass table was broken at base, completely wably, and loose, hazardous. under-bed lighting needs to be checked it makes a continuous electrical sound ( also hazardous) bathroom vanity mirror loose and wall looks like they have tried drilling it several times to fix it. this is a new hotel 2018, this is poor maintenance, but the worst is nothing was done after I brought it up by showing a video to receptionist, I didn’t make a big deal out of it as they were nice, but for a big chain as it is Jard Rock… well.

Everything was clean. Staff was attentive and helpful.

My friend who was staying in the same room as me got asked if he was a guest after being there a few nights. As he was greeting our friends ( the bride that we were there for and she was also staying at the hotel). They got interrupted and asked who’s guest he was?. Found that rude and unnecessary.