The hotel definitely offers a great ambiance as well as a historical charm. It is located in a great location nearby to many attractions, offers great customer service, and is a building that offers a continuous flow of traffic of different travelers worldwide. Mario, aka (El Carnalio), the bellhop/porter in the afternoon shift, made our stay exceptional by offering great suggestions on tours, accommodating to arrange transportation for us around and overall providing exceptional customer service and safety suggestions. Jose was very helpful as well! Daliah at the front desk was great at accommodating our balcony request. Overall, our 6-day, 5-night stay was amazing!

On our last day, I asked if we could checkout an hour later since our flight was leaving later than checkout time and was told I could by Mildred for a price I thought was NOT reasonable. By the way, she wasn't very understanding or friendly. Most hotels I've experienced offer a courtesy hour for check out. Check-in is at 3, and checkout is at 12 (keep that in mind when booking flights). I believe these hours could use some revision.

The staff were friendly and accommodated everyone of our needs. The breakfast buffet had something for everyone, and you could order a la carte as well.

There isn’t anything that comes to mind. The fountain in the lobby with the constantly flowing water created a serene feel and calming ambience.

This hotel exceeded our expectations. We loved the location because we were able to walk to the Centro Historico easily during the day. This hotel is surrounded by restaurants. We visited this juicing place a few meters away in front of the hotel. We also got to try the food in La Chata and the service was great. The restaurant has a breakfast buffet for a very affordable price with a delicious variety. The service was excellent and everyone is so helpful. They also have a shuttle service and are able to book you a tour to the different places around Guadalajara (Tlaquepaque, Tequila, and Chapala).

Loved everything about it. I wish I could have stayed longer.

Excellent location… easy to walk to many sites, restaurants, shopping etc. We enjoyed your swimming pool too. Staff was friendly. Whole facility was very clean. We felt very comfortable & safe at your lovely hotel. The rain head shower was awesome!

1. There was a strong mildew smell when we turned on the shower. 2. We were there during the week & we’re disappointed that the breakfast buffet was only on the weekends. 3. We were surprised that it was so expensive to stay here. We thought that at most, we’d be paying $75US total, per night.

The entire staff from the front desk to the bell men, concierge (Joel), housekeeping, restaurant and maintenance were exceptional. The decor inside the hotel is very beautiful. I spent four days at the hotel I needed to move a couple times because of air conditioning issues. The staff responded very quickly and moved me. my first room has no windows, was very quiet and was dark which was perfect because I had flown all night long and needed to take naps. The last night I was there I was in a room with a small balcony so had a fabulous view of the sunrise. I also heard loud music throughout the night which was fine because I had expected it. The location was fabulous within walking distance of the main attractions in the historic district.

there’s nothing I did not like about the property. I stay there again in a minute.

We loved the look of this beautiful old hotel and the location was great. We had an awesome room with a balcony. If someone is sensitive to noise, a front facing/balcony room isn't a good option. But we got a private concert each nice and fireworks so it was great. The breakfast was delicious and we were walking distance to anything we wanted to do in el Centro. We'll stay here again if we're lucky enough to return to GDL!

I wish there were more lounge chairs by the pool.

location, your bell hop Mario always a pleasure hearing him speak English.

wasn’t pleased with our first morning breakfast when the waiter couldn’t communicate with our order. we didnt like the mushy sauce & wieners that they pass as sausage. we were a little worried about other dishes on the menu. we also found that the pillow cases could be a little better & not so heavy. your bath towels could be a little softer & could use more lighting in bathroom. the coffee brand is too weak.

Spacious room, beautiful ceiling with a dome that allowed natural light to come in, water bottles always available, attentive and courteous staff, beautiful lobby when you look down from the third floor and great location

The mattress was uneven and sank and the pillows were bouncing and too hard for my neck but the hotel can fix that quickly.

Excellent location to Cathedral and centro of town, all within walking distance. The staff though is what makes this hotel even better. They go above and beyond to provide a great service. Their breakfast buffet is delicious. Love the omelette station and hot cakes , the cook is great.

Location - walking distance to all important areas of downtown.

Hotel restaurant could use a revamp of their menu.