Location, the views, friendly and professional staff, quiet comfortable unit, two pools to choose from, tasty food and drinks, and overall very clean. Puerto Vallarta is one of my favorite destinations to vacation, and I prefer Zona Romantica. You'll have a hard time finding the same quality for the same price in the area.

I like to be able to walk from the property I'm staying at and explore the area without needing a taxi or uber. That said, it is only a few minutes by car and you're in the middle of Zona Romatica. You could technically walk, but the area is hilly and you would be walking along the street.

Outstanding amenities. Clean accommodations. But the staff is what really makes this place super special. Diana, Xavier, Katia, Gustavo, Lucy, Paula, Christian….I’m so sorry if I’ve forgotten anyone. These beautiful and wonderful people, many of them “patas saladas” became our friends over a period of only 6 days. We will be rebooking this same location again very soon.

Leaving was terrible. Only because we were sad to say “hasta la próxima vez”.

Loved the 2 infinity pools especially the rooftop pool with amazing views. We also loved that there were 2 restaurants onsite, one at each pool. The 3rd floor restaurant offers breakfast and lunch and the rooftop restaurant offers lunch and dinner plus a full bar. Both were reasonably priced and had plenty of options. The location to the closest beach is a short but steep walk down a cobblestone street from the lobby. At the end of the street there are beautiful, rocky beaches just to the south that are mostly private and fun to explore. Or to the north you can walk along the rocky coast to Los Muertos Beach and the Romantic Zone. It’s a little tricky in some spots, stairs and rocks, but we enjoyed the exercise and it’s not very far. Maybe 10 minutes. You can also take a short taxi or Uber ride. Uber is less expensive. Our unit (12B) was gorgeous, very spacious, tastefully decorated, well stocked, very clean and had amazing views from the balcony. Beds and furniture were comfortable and we loved that we could play our own music throughout the unit using an app. We also appreciated that the water purification and filtration system allowed us to drink the water from the refrigerator and provided clean ice! We didn’t do a lot of cooking in the unit just because the onsite restaurant was so convenient and reasonable and there are so many wonderful restaurants close by in town. The concierge does offer a private chef option but we preferred to dine out. The concierge can make reservations for you, but I found it just as easy to use my OpenTable app which listed all of the upscale restaurants we wanted to go to. One downside was that the phone in our unit didn’t work to order room service. Apparently all of the phones were “down” during our stay. But for us this wasn’t a huge deal. Maxwell Residences offers concierge texting and a website to assist you with excursions, in room services, anything you might need.

Nothing. It was wonderful!

Loved the staff at the concierge, bar, restaurant and pool, they were exceptional. Made us feel welcomed, always helpful, happy and nice. They weee excellent. GREAT customer service.

The AC inside the room was not good the last two days. The second to last day our room did not get cleaned nor did we get fresh towels. Loved the room the only thing I would add would be a long mirror in the room so you could fully see your outfit.

Room was great but Booking.com did not tell us that there was NO elevator to my room. Had to walk up 2 flights of stairs with my walker… Was very difficult and inconvenient. They tried to give us a different location for 800$ US more but I turned it down. I felt it was your fault for not knowing the premises you were renting.

This resort was just absolutely amazing I have indeed recommended this place to all family and friends and will definitely be returning back. The views were spectacular the food was so amazing the amenities exceeded my expectations.

alex at reception couldn’t have been better. our check in was less than desirable. you have to carry your luggage up a flight of stairs, little help. front desk promised coffee pods and water in room, as advertised. didn’t show up until a day later. room was tiny with barely any windows for natural light. pools, view and food were fantastic!

My room was big and smelled real good. The bed was comfortable. Everything was good.

There was no room service. I wanted like a bowl of fruit and some drinks and I couldn't get them to my room. Also, there should be a way to make the room lighting able to dim. But that's just being picky.

Lovely place to stay. Clean facilities, friendly stuff and amazing pool. Super close to the beach. Definitely recommend.

Everything

Nothing. Everything was top notch.