The hotel staff was absolutely amazing. Communication barriers were barely a concern. There are a few hotel employees worth mentioning... Especially Angel, at the front of the hotel. Luis and Daniel in the restaurant, were very patient, efficient, and kind. All of our housekeepers were amazing, kind, thorough, and attentive. And Jose' in the a.m. kept the coffee going for my friend every day that we were there. We spent 8 days at this Hotel. The pool and ease with getting taxi's were all amazingly top notch. I was traveling with my severely disabled little boy and my friend. We were there for a medical procedure throughout the week for my son. What would have been extremely stressful for this Mom, actually became a sincere memory making time. Everyone at the hotel went above and beyond with having exceeded any expectations that I had. We will be staying here again. I'm grateful and blessed with the overall embodiment of the staff. Their caring nature, truly made this trip easy and memorable.

Only issue might've been the "continental breakfast". Once in awhile there would be a biscuit. But the coffee had always been empty and the "continental breakfast" was honestly nonexistent. But even with that, the overall experience still came out extremely positive.

Friendly staff, location, clean, comfortable beds. Good size room for my mother and me. Martin was the first person to welcome us to the hotel, very friendly. Helped with our luggage. Have a nice Restaurant. Captain Jorge was always checking to make sure everything were okay. excellent Chef Ricardo Paredes and Guillermo. Thanks to two friendly waiters Cesar and Julio. to make us felt at home.

Comfortable, clean and location is closer to the World Trade Center in México City. Had an event to attend. Also, the hotel facility helped to arrange tourist attractions and offer us a hotel taxi service. Mario Vargas was excellent tourist guide he drove mom and I to around the city. Very friendly and professional.

Clean spacious room.

I think your Wi Fi offering is bellow par. If you wish to be a boutique business hotel, your Wi Fi coverage needs to be stronger. Maybe with repeaters in EACH room. Like Araiza in Mexicali does it. My expectations wpuld be that your Wi Fi blows me away. Right know it is bearly pasable. I had to use my hotspot a couple of times. Please address this ASAP or I will address my choice in hotel in CDMX. I have been your patron for over 10 years. Please act promptly. Kind regards.

Rooms are big and the bed has a nice soft touch. Love they leave you water bottles every day. Shower is really big, water pressure is nice. I also loved the enclosed WC. They were kind enough to let us have a late checkout

I didn't love the pillows but they were way better than in other hotels. I think it's ridiculous they charge extra for using a meeting room or work center when you are already paying for staying there.

Just everything is perfect, I literally live 50% of my life in hotels and this one is top 3 on more than 300 hotels, the piloows thé quietness the smile and kindness of the people the food at the restaurant the jackuzzi amd the pool the room furniture water chocolates etc and the reception just make you feel at home I will always come here…and will miss this place for sure

Even the wifi work well, do not change nothing…i’ll be back for sure :-)

The hotel is very well maintained, comfortable, clean, and well equipped with all the services and facilities one needs. The location is also very good and parking available on site for a good price. Rooms are well sized and service is excellent. There are also good exercise facilities and while the pastry basket of the continental breakfast included was not great, the rest of the food at the restaurant was very good, and the service was top. Bravo to the restaurant team.

Pastries with the Continental breakfast were not good.

The location is excellent, central, near the World Trade Center, near Condesa, with easy access to transportation and can walk around. All kinds of restaurants and shops are nearby. Nice neighborhood. The gym and pool are nice. The breakfast is good. Staff is nice and friendly.

All was great, thank you.

Very friendly staff that spoke English well. Guillermo at the front desk remember my name and greeted me each day as I was leaving for work. The restaurant staff also remembered my name each day and even remembered my coffee order. The food at the restaurant was wonderful too. The room was spacious and the AC worked really well! The location is one block from my office and I could walk to many nearby restaurants and to the WTC. The indoor pool on the top floor was a nice refresher after my work day (the exercise room is also in this area).

My original flight was canceled by the airline the day I was departing. After rescheduling my flight for the next day, I called to reschedule the room but was informed that I would still have to pay for the day. They did hold the room for the rest of the trip. The TV menu was locked and I couldn’t change the main language to English. The front desk said there was nothing that could be done.

Location is very good. Open air extention of the restaurant is very nice and comfortable. The staff is quite professional

Nothing except the point that the windows are not opening hence the fresh air level is not very high

The room was clean and air conditioned. The staff was friendly and very accommodating to us. We ended up extending our stay due to unforseen circumstances and they graciously found a way for us to stay the extra night without having to switch rooms. We LOVED the indoor pool, hot tub, and gym. The view from there was absolutely breathtaking.

I felt the room was a little small.