I liked the tile floors instead of carpet. I liked how clean the room was. I liked that we could open the window after the storm and get fresh air. I liked how big, and how quiet the room was. I liked the fact that there is an elevator. I like the television, with very good clear color. The bathroom had a functional hair dryer. The iron was functional. The room had a safe for paperwork. We liked the room, overall. There is basement parking for large vehicles. There is a restaurant but we didn't have time to try it.

King size bed was not very comfortable. A new mattress or mattress cover is needed. The shampoo is not shampoo, it is straight out conditioner. I know it's Mexico, where refrigerators and microwave ovens are not common in hotels, but I wish this hotel had microwave and refrigerator.

Spacious rooms. 1st floor on back is noisier than the last visit, when we had the 3rd floor on the front overlooking the park. It's nice that we are able to open the window for fresh air. It's the staff that makes the place, makes the visit enjoyable. We'll keep coming back. . The beds are still not comfortable. The floors need a deep cleaning. My wife encountered and killed a German cockroach in the bathroom. But, it was the only insect we saw for the entire visit. . They supply almost everything you need. There IS a valuables safe, but it's small.. There is a burro and plancha. They supply shampoo and soap. The shower is very clean, the water is hot. We always bring our own towels for hotel visits, but their towels are ok. I used one of their towels. It was ok. . The elevator does not bounce or stop hard when it starts and stops. That is very nice. .. This was our first visit where we ate at the restaurant, and we were highly impressed. The food is fantastic. We noticed many people coming in off the streets to eat there. My parents owned restaurants when I was a kid... So... I know... If the locals come to eat at your restaurant, you know you're doing something right. I can't say enough good about the restaurant. We did not stay for breakfast because there was not enough time. We'll do the breakfast next visit, if time permits us. I had the club sandwich and the cream of mushroom soup. My wife had the chicken tacos. We shared a jar of lime water. The total bill was under $300 pesos. Great prices. . There is a most beautiful park across the street, and it is very large we walked through it and around it before we had dinner. Morelia is such a beautiful city, and the Hotel Diana is set right in one of the most beautiful parts of the city. . The aqueduct is on the opposite side of the park, if you want photos. The statue of Morelos is on the opposite side of the aqueduct.

I liked it very much. The rooms were very clean and didn't smell like cigarette which was one of my main concerns. The staff was very friendly . Overall I had an amazing stay and even added another day.

The staff members were friendly, polite, and helpful. A young front desk receptionist by the name of Misael was exceptionally helpful. He directed me to an area where he thought I could find a "casa de cambio", and he was also kind enough to request an uber ride for me. Thanks to Misael, I was able to exchange dollars for pesos in a safe area, and I was able to reach the location in a safe mode of transport.

I did not like that the first night of my stay I saw a big roach crawling near the bathroom door. Also, on the second night of my stay I saw a smaller roach crawling on the bathroom floor.

hotel was nice . loved the big windows in the room . staff was very friendly

location was far from downtown but not too bad

Nice spacey room and very clean

Their pillows

great location

Right next to very nice park. It had a country feel.

After complaining to the front desk, they moved us to another room, but wanted us to pay more as it was a bigger room. I refused and made it clear that we should not be charged more as the hotel was at fault.

The room allocated to us was a disaster. The beside lamps did not work neither did the roof fan. The air conditioner were very noisy and loud. The toilet seat cover was not mounted and was lying next to the toilet. We complaining to the front desk, they moved us to another room, but wanted us to pay more as it was a bigger room. I refused and made it clear that we should not be charged more as the hotel was at fault. No-one at the hotel spoke any English, but I know it's not their fault. The hotel site on Booking.com does show that they speak English, but they don't.

Underground parking and right near city center

Ended up being overcharged for room service and the wifi cut off a lot.