Beautiful setting. Room was spectacular and the bed was divine to sleep in. Lots of hot water for both of us to shower at leisure. The restaurant and cafe were both excellent and the continental breakfast - with high end pastries was delicious. Highly recommend the fig danish. The 1pm check-out allowed us to climb the mountain without rushing and still make it back in time for a shower and check-out.

The walk in to town is not great - it’s only a few blocks but there is no footpath for most of it and at night time it’s really dark in sections. Just something to be aware of if you are travelling with kids or a group. Surprised there was no milk (or some sort of dairy creamer) in the room for coffee given all of the extra details that were so spot on. The spa ‘experience’ is excellent however the actual massage was not great. I wouldn’t get a relaxation massage here again. The roof top bar was out of service when we stayed. I can imagine that after the renovations it will be spectacular and provide the additional views featured on the website.

Beautiful hotel - lovely setting, staff are fantastic and very helpful. It's only a short walk to the town centre. The restaurant is very good and the breakfast especially delicious.

The hotel is split in 2, on both sides of a street. I was in the newer building - and my room (14) was very very noisy. There is a garage underneath and from about 7am there is lots of noise throughout the day. It is however quiet during the night and a very comfortable modern room.

The room was beautiful and peaceful with mountain view, flowers and hummingbirds outside of the window. Huge, comfortable bed and bedding. I enjoyed the spa and little pool too. Overall a great place to unwind.

I hadn't been told what was included in the free breakfast (only fruit, pastry and coffee) which was delicious but limited. I don't drink coffee and there was no black tea available. The location is nice and quiet, 10 minutes walk from centre but be aware if you're walking, it's at the bottom of a very steep hill.

The property is so beautiful and well-maintained, and they make your experience special by reaching out before your stay to greet you and make you feel recognized. The pool, spa and restaurant all have very relaxing vibes and you can spend the whole day enjoying the peace and serenity of the place. the aromatherapy presentation on arrival is another great touch!

Our room could have been cleaner, there was a lot of dust under and behind the bed. Really just the places where you don’t normally look weren’t clean so it wasn’t too bad.

The property is very well located, the architecture and design of the Hotel are really nice. The owners take care of many things personally, giving the customers a unique experience. The restaurant is very good with a few exceptions. We were given the gift of experiencing a taste of the Spa which was really nice! Very grateful for this!

The room that we had was one of the first, it has an apparent brick that gives off a dust that falls in many parts of the room. As we arrived early and they did us the favor of delivering the room early, it was not completely ready. We made requests through the platform that were never answered.

the massage and temazcal experiences were splendid. the food was delicious and the hotel in general is really nice.

the check in was messy and slow, when you come tired from a trip this is a killer. we also waited really long to get our car as there was nobody in the parking lot which made us feel unsafe since we had the car fully packed.

Everything was perfect. The service in particular was above and beyond - arranging transport, COVID tests etc. The facilities are very impressive including comfortable, modern rooms, a wonderful spa and temazcal (a must!), a fine restaurant, and amazing gardens & pool with a view of the mountains. It was a holiday weekend so the traffic was insane - go in the week if you can.

I would have liked to have stayed longer.

The staff of the hotel were amazing from the onset, i had booked the wrong date and the waived the cancellation fee for the booking so i can change dates. The property is set in beautiful gardens on both sides, the rooms were large modern and comfortable with all the amenities you would expect. The pool area is particularly well designed and feels secluded.

I think the breakfast offer that comes with the room could be more varied from just the continental option.

gorgeous hotel - we stayed years ago and it’s just as lovely, with a new spa added on. the staff in the restaurant and the therapists at the spa were incredibly kind.

the rooms should be soundproofed, or they could provide white noise machines - otherwise the “neighborhood alarm” of “barking dog versus rooster” is a surefire way to get you out of bed at dawn - which is a bummer because the breakfast doesn’t start until 9.

Beautiful hotel, lovely spacious room, really comfy large bed. Nice pool to relax by. Great shower Breakfast was good and staff very friendly

Blind isn’t fully black out due to gaps round edges - super minor point though and not an issue for us