Location was perfect for first time visitors; got to see the real Playa a few blocks away on Avenue 5 and the tourist area which was lovely and catered to dining and beach. Our hotel had vigilant security in all entrances and along the beachfronts, which was public closer to the water. Food at Mahekal was wonderful❣️

I would have really appreciated a hotel shuttle to and from the airport - transportation is a must and our arrival transport was short handed and not able to accommodate our late arrival; however our departure transport was relaxing and perfect.

Great location. Fantastic staff everyone was really friendly and wanted to do anything they could to help. Beautiful setting.

The pools could have done with more regular cleaning (as there tended to be dead insects in the pool by the afternoon - totally understandable and easily fixed by more regular scooping). Would also benefit from more transparency around pricing for the set menu (we paid for the room only and ate at the restaurants a few times - the food was very good but the set menu was expensive and not clear from the menu itself). Would recommend the breakfasts though which worked out about £20 per person and were excellent.

the pools were so nice, restaurants had amazing food but the best of this place is the employees and the service was excellent! everyone was so helpful and nice to us. We have an 8 month old and they were so sweet to her. We will definitely going to come back again!!

the only thing we didn’t like is that some families will use the pool chairs for the entire day since very early, even if they are not there. they leave their stuff and then go to the beach or to eat so all the pool chairs and umbrellas are taken but there is no one inside the pool… I think the resort should not allow this and the policy should be if you leave the pool then you have to take your stuff so other people can take your spot!

the grounds and beach were great. the food at Fuego was really good and the staff was great!

Be careful of what room they put you in! We were out in room 19 first which would have been ok ( room was nice) except it adjoined to the next rooms bathroom so we heard and smelled everything going on in there. it also overlooked the public beach access road so there was no privacy and very very noisy. We moved to a second floor palapa room 65 that was more within the resort which was excellent with an ocean view. I think most of the best rooms have king beds. Changing rooms changed our whole experience.

nicely maintained resort, both beach and green atmosphere, good service and nice staff, happy hour,

the seaweed on the beach isn't great, also my swim shorts turn out yellow after swimming in the pool and lastly they close of the private beach area for weddings occasionally which isn't great if u pay up for a ocean view cabin on the private beach area

They were beautiful grounds, the rooms were in great shape, the restaurant right by the water was amazing, the location couldn't be beat. The gave every room a bottle of bug spray (thoughtful and needed). Friday night they had an outdoor movie night that was fun.

I really hated that I received a bill at every meal/bar visit for the tip despite it being all inclusive. We couldn't leave the table until we received our bill and the service at the breakfast restaurant wasn't very good. I wouldn't stay at this hotel again just based off of this. The smaller pool with the swim up bar was REALLY disappointing. It was the kids pool so I'm not sure why it was the chosen pool for the swim up bar (maybe the beachside pool would have been a better choice). The included watersports were 2 paddle boards that you couldn't use past 3pm (they closed). Very lame.

Jovanny helping us with our luggage was the only employee that was giving us great service

Employees in lobby and manager are so rude. Made me and my company feel discriminated. Along with receiving the wrong room. The customer service made our stay so uncomfortable. Mauricio at the lobby was not only rude but made mistakes in our package and discriminated us.

the location was great.

I wish there was more beach. one day they didn’t clean any of the seaweed away from the beach and it was piled high and covered. I wish the 3rd restaurant would’ve been open and the second restaurant only had buffet. Some of the food could’ve been better.

Excellent location, wonderful ambiance, friendly staff, the food was great too.

It’s a smaller thing, but the rooms could benefit from a full size mirror and a mini fridge. we stayed during high season and some days was hard to find a spot at the beach/pools.

It’s right on the beach and the main drag.

The beach is really eroded and there was a lot of seaweed for a few days that made it impossible to swim. Not the property’s fault though.