liked the hotel because it was small and was social given that it was a hostel versus being in a hotel room alone and by yourself in a large complex or hotel building; i think the facilities were dated but clean and ALL was fine, staff was cool and environment was welcoming, lots of economical food options nearby, nice courtyard and pool.

i thought the hostel was fine, was clean which is most important. i had my own room, i just thought was a tad overpriced relative to what was received, but all in all hostel was fine, location was ok. Would've preferred that my room was not on the ground floor, but it is what it is. I had an incident while staying at the hostel which had nothing to do with the hostel and asked for the owners help, at first he seemed very interested in helping but in the end the assistance seemed begrudging. My issue had nothing to do with the hostel as I said, but just felt as a guest maybe a little more transparency, urgency and assistance could have been offered.

Clean bed and bathroom Pool Not too far from the bus station A little more local side so quiet

It’s a smart hostel so there is no one when you need some help

They went out of their way to get me a room when I didnt have a cell for whatsapp on it. Were so helpful. The hostel is beautiful. When I first arrived, the ladies in my dorm were a bit messy, but when they left, I woke up early, and the place was clean as can be. Lovely areas upstairs to hear the birds, pool was great, I really enjoyed my time here. No kitchen, but they did have everything you needed, microwave, fridge, blender I saw, dishes, it was fine. Excellent price. Highly recommend.

I liked everything, the check in was confusing for me at first but Carlos was great and helped me no problems, so dont worry. Everyone was friendly (the scuba crew up top kinda a bit clicky, not overly friendly, but not not friendly, just cliquey). Not welcoming when I first arrived, but the volunteers were AWESOME, so that made up for it. They helped me figure out the lockers, a bit tricky, but once someone shows you, easy peasy. GREAT PEACEFUL HOSTEL. NOTE TO SWIMMERS IN POOL: It is different depths, I imagine one area is where the scuba do their tests, but because of that, I didnt notice and was doing front crawl and banged my face hard. A wall in the pool was just there, so take note of the pool shallow part if you are swimming laps, NOT a lap pool. But a GREAT POOL.

Great location, 10 min walk from the main street and beaches, close to shops and bus stations. They have a cold water machine you can use at any time to refill your water for free. Aircon in the room although on only during the night. Wifi works great. There’s LOADS of space in the room to put your stuff, get ready, charge phones, etc. Great vibes from other travellers as well, one of few hostels in Playa that has female-only dorms.

Would be useful to add some hooks on the walls to be able to hang both beach and shower towels after use. Location needs to be updated on the app and google as I head trouble finding it but Carlos is incredibly helpful when you contact him for anything.

The room was spacious with own bathroom, two showers. Very comfortable beds. You get a towel included which was nice Staff was friendly and location good.

The complicated self check in. After the volunteer explained it wasn't that complicated anymore, but staff is only available certain hours. Without I would have been lost.

This place is a great value for money!! The Hostal is located very close to the ADO Bus station and the central square from Playa del Carmen but it is in a quieter location so you do not hear all the noise from the pubs at night, it is a quiet area! The beach and turistic areas are located 10 to 15 minutes away. In my opinion, comparing to other places I've seen, the location was great! Regarding customer support, even though it has a self-checkin I was helped by the staff until late hours at my arrival, with a fast reply and all the help I needed, I felt very thankfull arriving from the airport alone with no internet. Their checkin system is very intelligent, as you get the codes to come in and all your sheets and towels are clean and safe in your own locker. Another thing I tought was great was the bed's size. For a bunkbed they are quite strong and you dont notice the other person getting up and down the stairs, and the bed itself is not narrow, you can sleep confortable. There is a private bathroom in the room and also a few toilets and showers outside the room. The showers have hot water. The kitchenette area has a microwave, a coffe machine and a fridge were you can keep your own food. There are enough plates and cutlery for the guests to use. There is also a lounge area with couches, a Tv and free drinkable water fountain. The outside area is very beautifull with the pool, the wall art and the plants, I really enjoyed it because the beach was too windy sometimes and it was nice to be able to relax there. Wifi always worked perfectly and was stong enough to have videocalls. My only suggestions would be to have a few hangers were we can leave the towels; to add some curtains in the beds for privacy would be perfect; the toilet doors are too close to the toilet, so for taller people it is needed to close the main door and leave the individual door open, which is fine but could be improved. Would definitely stay here again!

Hanging out by the swimming pool was great. Spacious dorm with sturdy big locker. Artwork and possibility of trying diving for free in the pool. Staff were nice and friendly. Shower pressure was strong. Comfy sofas to hang out on, easy communication and automatic check in with whatsapp and location.

Room smelled even with the door open and fan on and even after it had been cleaned, made me feel a bit sick whenever I entered. Kitchen is small with only fridge and microwave. No breakfast. Maybe price doesn't reflect this. Showers are strong but very narrow so not a comfortable shower for me.

Very helpful virtual host, clean and quiet dorms, not a “party” Hostal. The location close to Centro but a little off the main drag and very walkable for a solo traveler. Shares the building with a dive business so would be amazing for divers.

Sadly bikes had been stolen so no bikes for rent anymore, though it is very walkable. I was not able to leave my luggage at the Hostal after checkout (11am) because they don’t have a front desk, so I purchased an extra night in the shared dorm to use the locker for the day.

Great facilities, amenities and service! The pool is exactly as it shown on the picture - nice and clean. The room and common areas are cleaned and tidied daily. I appreciated the personal recomemdation from the host to visit the Cenote.

lovely place to stay. with a small pool and beautiful patio to hang out. clean beds and big lockers for your stuff. checkin was a bit surprising, without a person, but they explained everything via whatsapp and always responded super quickly, even at 10PM. we would come back!:)

the sink of the bathroom/kitchen (which was the same) was quite dirty. the rest was totally fine :)