Immaculately clean. Design (resort and room) exceptional and of high quality. Staff is the most respectful, thorough, efficient, thoughtful and humble I’ve ever experienced. Food was incredible! Everyone we spoke to about the food during small talk (some who are extensive travelers) said that this resort has the best food of any top tier resort they’ve traveled to. Entertainment was the best of the best! I won’t give any surprises away but every day has unique offerings or entertainment and I wish we could’ve stayed longer to see what else the week had to offer! My favs were country night and Cheeseburger in Paradise live band pool party, complete with burger and hot dog bar and carnival type dancers. Tons of activities as well. The ocean being extremely seaweed filled (and therefore darkens the ocean like a tea bag to water) was the *only* con. But their team does what they can to rid of it. I still could go into the water, though. Guests who arrived before us said it was crystal clear for days… then seemingly out of nowhere turned seaweed and darker. A bartender confirmed that one’s arrival can be hit or miss with water clarity. There is the option to go out a catamaran boat out to different water or you want a clear ocean swimming day and don’t have it. There’s similar options available off site as well which their concierge can help you with. Room arrive (24/7, included!)—amazing and easy to order via the TV. Housekeeping—wow wow wow!! other guests agreed with us—we looked forward to seeing how exceptionally they would fulfill our requests and arrange some of our mess! We would catch rooms being turned over and the housekeeping would be wiping down/dusting EVERYTHING on balancing right down to every piece of structure on a lamppost so no build up of anything for the next guest to see. We noticed when walking by that even the ashtrays are left with a parrot impression in the sand each morning.

Zero complaints.

There were multiple pools, resort was well maintained, and small enough making it easy to find everything. Decor and theme was nice.

There was not enough to do. If you are going there to relax by the beach and don’t care for much activity this place is perfect for you. However, this is a family resort so there are a lot of children. If you mind kids running around your lounge chair and splashing in the pool you may not find it relaxing. The resort would also benefit from additional food options.

Breakfast was good, I didn’t like that I have to constantly ask for food! Buffet much better

Bring back buffet option. Lunch and dinner serve the same menus. That was a bad idea. Two restaurants didn’t satisfied menu options.

Beautiful place to go with your family

My stay here was beautiful. I‘ve booked a room for a week and everything was absolutely perfect. The staff was really nice, they always tried to make me feel comfortable. Also the food at the restaurants was delicious. A very big thank you to Josue who was very helpful and well organised. I will definitely come back!!!

it was very clean. I watched every evening that they stubbed down everything. in addition Josue, Antonio Martin, and the staff at the restaurant were all fantastic. I felt so welcomed and relaxed. I had trouble with an excursion and Pedro called and spoke for me. Josue ensured that I was happy. this was my first time out of the country. first time at an all inclusive resort and Josue, the security at the pier, the bar staff, the buffet restaurant staff made me feel so special.

sales

The resort is quite small so it’s intimate and very friendly. The staff are amazing and the daytime activities ran by Oscar and Angela are lots of fun.

Due to Covid measures there didn’t appear to be a lot of restaurants to choose your evening meal.

The margaritaville theme Is very chill, and very relaxing and fun! Pools are really great to hang out in and have a cocktail and the restaurants have a great menus.

I had my paradise Junior suite downgraded to a regular room so I can be closer to the beach and the license to chill bar.

It was very clean. Room service came in every day and cleaned our room as if we just arrived every single day. So we were very impressed by that. The water was crystal clear aside from some seaweed that floats on the surface. The ocean water is amazing and warm. Our favorite part of our stay.

Our bathtub didnt get hot and i talked with staff about this so we were unable to use this part of our room. Also, the espresso machine did not work either. They brought a new one but that one did not function properly either. The food wasn't as great as we hoped but it wasn't horrible either.

Everything else was amazing, the rooms were almost immaculate (with the notable exception of the tub's drain). The food is all great tasting and fresh, and the waiting staff is really helpful and charming. They go above and beyond to serve you. The bars were all great and the pools were always clean. The concierges and island ambassadors were really helpful and nice as also was the cleaning staff. We really loved our experice outside of dealing with the front desk.

The front desk employees were not really kind or helpful, even when trying to extend my stay they made me feel like they didn't want me staying at the property anymore. I understand they work long hours, and they can be tired or stressed out, but it's not nice when hotel staff seems to be trying to dissuade you from staying another night. Irving and Samantha both weren't any help and it looked to me like their job is a drag to them. Also as a native Spanish speaker dealing with native Spanish speaking staff it's quite bothersome to see that they frown and roll eyes when you go ahead and speak your own language.