Super clean, the whole team of staff went above and beyond to make your stay comfortable and make you feel at home. The animation team were so lovely and full of life but didn’t force anything on you.

I didn’t love the location, you could get a shuttle to the centre which was helpful but even still there’s no shops or anything similar nearby. Theres a tiny store on site but was very limited to mostly souvenirs. Was annoying that the water came from a fountain and as such wasn’t very cold rather than from bottles but I understand this is better for the environment.

The staff are all absolutely amazing everyone from the reception, housekeeping, restaurant & animation staff that really bought this place to life. Well done team. Loved the food here it was excellent and tops most of what out there hands down every time! Well done chef’s and team.

I suppose it can’t be helped with the natural environment being out in the sticks, but this place has a bit of an Ant problem. Pest control was in place but not sure enough is being done. But I am less bothered personally. Also a couple of the sun loungers were broken at the hinge and could do with being removed.

Free upgrade of room.

The mattress is too soft. I hope it’s more firm.

The service was top quality all staff was very helpful. Slimane was very helpful with bringing baggage and any queries we had. Hasna was very helpful on reception when we was booking in. Khad ja very helpful with any questions we had about our trip Fahd booked us to go on quad biking and organize taxis to and from the events we had planned they all went out of their way to make our trip very memorable.

Only real problem was the lighting in the room was poorly distributed there's a lot of dark areas with minimum light.

I would say that great facilities you can find almost in all 4* hotels. But what made our family trip such an unforgettable experience was the incredible staff who went above and beyond to ensure that we get value for money i.e. taxi, booking activities, etc, comfort and an overall great experience. Their warm hospitality and genuine care reminded us to appreciate the little things in life and be more grateful for what we have. We would like to send a special 'Thank you' to the person who helped us book the city tour, taxi, and camel ride experience. PS We have already booked for 7 nights next year.

The bathroom (we had a duplex room) can do with a bit of improvement

Great for kids and families. Staff were really lovely, for the most part. Good selection of dishes at meal times and housekeeping daily if required. Entertainment for kids, every night.

One, very over priced, shop on site so no option but to buy there. Check in was extremely slow and disorganised and the member of staff on the desk was not nice. Hotel takes deposits for towels and potential ‘breakages’ - seemed a bit tacky. Room wasn’t cleaned thoroughly - only bedding changed, toilet and surfaces not wiped down etc. stinky drain smell permeating the loo at times.

All members of staff couldn't have been more helpful and pleasant. We were staying with our 2 granddaughters, aged 13 and 18, and they loved all the activities organised by the Animation Team. The hotel and rooms were spotless. A great selection of food in dining room. We also loved the pool bar for drinks and snacks.

The location is a little far out of the centre of Marrakech, but, as we were looking for a relaxing, family week in the sunshine, we didn’t need to leave the hotel at all.

We liked everything, the staff were amazing, so welcoming and really good with children. There was a really good variety of food and drink (especially the cocktails).When there wasn't a buffet there was a pool side bar which served hot food like pizza, sandwiches, burgers ect which was lovely if you missed lunch, there was always something to eat. The room was clean and spacious, the room service was really good, The entertainment was fun, the lobby was clean and comfortable. The pool was warm and quite big.

I cant say there was anything I didn't like apart from the shop was a little pricy, but it was convenient as it was open until 11 and had a good range of essentials. And they let my son make Argon oil from scratch which was a lovely touch.

Actually it’s been an exceptional experience within the experience hotel palmeraie . The welcoming was very warm the staff were to helpful with there recommendations and the way they showed us their hospitality and kindness ,special thanks to the manager lady she helps us with extending our stay because the hotel was extremely nice and without forgetting the amazing staff hasna and farissi and RP khadija it’s really recommended to visit

It was little far from the centre but they making it by providing free shuttle bus

Having read some reviews I had slightly lowered our expectations in regards to the rooms, WiFi and food/drink and was pleasantly surprised. No issues with getting WiFi, food was as you’d expect for a buffet but always something to choose and drinks were fine as we stuck to beers/wine. The rosé was great! All the staff worked hard and given it was in the 30+ degree heat and Ramadan it can’t have been easy. Couple of great young lads including Omar on the outdoor bar serving food/drinks and the lobby bar had a lovely slightly older guy serving there most evenings who would always be friendly and have a chat, apologies I don’t have his name. Manal and Hassan on the reception were really helpful booking the shuttle, late check out and our taxis etc.

The kids club and pool needs some attention, the place was packed with families but it’s all a bit worn out/broken. The animation staff were excellent at bringing a good vibe though and doing games everyday! Also not enough sun beds, everyone up at 7am reserving them, however the pool staff did always do their best to get you some and shuffle things around.