This is a real palace. The suites are distributed in a large garden, so it takes minutes to walk from our room to the main lobby. It even deserves half a day for the decorations in the main lobby. Overall quite a memorable accommodation for me. The location is away from the old city, quite yet not so convenient. I will highly recommend it as a second stay after one in the old city. That brings experience of two different worlds. The suite is incredibly spacious, with two large beds in two separate bedrooms, besides the living room. Moreover, one garden in front of the living room. and the other courtyard behind the bedroom! Breakfast is good, although not so much choice, but enough for me. I love this place and wish to come back again in the future.

The facilities are kind of out-of-date. Water in our bathroom did not flow down normally and the floor got wet after shower. The light in one of our bedrooms did not work. While these issues may be annoying for most people, I understand that a big renovation could break the old-day atmosphere of this palace, which is precious compared with the modern thing. Instead, I would suggest to regularly maintain the facilities.

Only 20 mins by car from the madness of the madina. Extreamly good value hotel, spacious rooms, set in manicured gardens. We had a very relaxing stay here. The staff were welcoming and friendly. Great food menu and a set traditional Moroccan breakfast served around the pool. For the majority of our stay the hotel was very quiet, no kids and a small amount of guests. The showstopper is the pool, it’s absolutely wonderful for lengths and cooling off. We will be back for sure. I do think some of the reviews are unkind, yes the furniture may be dated in places but this adds to the authenticity of this property. If you want a sanitised 5 star hotel with silver service then this is not for you. Personally, I loved the eclectic interiors and architecture it’s Marrakech after all. Well done Sofia and team, see you next time!

At times, service at breakfast and around the pool can be unorganised, however once this was pointed out the staff were keen to improve

Breakfast area by pool is lovely but had issues with lots of bees around the tables - so they could figure out a way to manage that better, we elected to sit inside on second day as it was an issue for our kids. Rooms were really large and plenty of storage. Comfortable beds. Staff friendly.

Just a few items of repair needed here and there, toilet flush handle not firmly attached to the wall, shower handle quite stiff to adjust. No light curtain - so we had to close full curtains of our room for any privacy as there were staff walking / gardeners working around the grounds near our ground floor room. Service could be slow. Pool area - needs a steady supply of pool towels. Ideally wanted a twin room for our children. There was no option to set the beds up like this but they did make up a sofa bed.

We choose this hotel to be in a quieter area of the city, the only inconvenience is that you need a taxi each time you want to go out. Beautiful gardens, lovely setup by the pool and we were upgraded to a lovely room which was massive. Breakfast and lunch served outside by the pool was an added bonus as we had warm weather throughout our stay. Very friendly and helpful staff and a special shout out to Hamid, our polite, helpful and safe taxi driver.

The cleanliness of our room, could have been better. Although the breakfast was good, it was the same everyday. A selection of fruit, yogurt and other healthy options would have made it perfect.

It is in Palmerie area which is a bit far from medina but the hotel offers a 150 mad taxi service during the day and 200 mad at night, you can call reception and they help to order taxi for you. Pool is amazing , breakfast was good with plenty of options eggs, bread basket, butter , cheese and jam with orange juice and coffee. It has also an authentic vibe to appreciate your stay in Morocco rather than a new hotel chain you can stay in anytime so It was a different view also they have small cute details like the friendly staff and the lovely dalmation dog at the entrance which made it feel like home for few days.

I didn’t like the burger served at the pool restaurant food menu is basic not many options I prefered to eat my lunch/ dinner outside.

the room and grounds were stunning and sofia at the hotel was super helpful and made our trip wonderful

Excelent. Enough space, great decor, homy and personable. Staff amazing, fantastic resort - perfect size.

Staff should speak English. And the shower was quite old and dirty. This was the exception in the room and resort which was a shame. The rest is immaculate. Beautiful gardens, fantastic pool, amazing palace super well decorated and beautiful.

This hotel was on the outskirts of the town centre. We were in two minds as we originally wanted to stay at a Riad in the medina. However after visiting the medina - while we enjoyed the hustle and bustle of the place - we were relieved to be back in our hotel. The staff were excellent. We left very early on the last day and they made us breakfast at 0700 hrs to ensure we ate before we left. Exceptional service.

No water in the rooms - complimentary water only on day 1. But other than for this - nothing that we did not like.

There was good customer service, staff were very helpful strong hygiene but the meals/food were very expensive I think that could improve.

The only think I felt that could improve was the variety of breakfast, I felt we ate the same breakfast everyday. The pricing of the meals/ drinks was very expensive e.g toothpaste was €10

The pool area was beautiful , calm and relaxing , lots of sunbeds. The food was very good and plenty to choose from .

The beds were a little hard for us , the bathroom could do with updating and the equipment in the gym needing servicing or updating