The staff were amazing! Fatimaezzahra and Rachida went above and beyond for us, especially during breakfast, we have a lot to thank them! The place where we took our breakfast is a restaurant less then a minute a way (L’amazigh) in a cozy rooftop. We also had the chance to have dinner there once, and not only the food was to die for but also the employees were very friendly. Maria, and the other guy from the front desk that we don’t know the name, were also super kind and helpful. The Riad is right in the middle of the souks, and we could walk safely. We were a bit apprehensive in the beginning because of some comments about how the way to the Riad being a bit dark and hard to find, but it was always really easy for us and at night they path is bright enough. We were to girls and we always felt safe there. The swimming pool in the lobby was good, and what we need after days walking and exploring.

All the staff were amazing as soon as we entered Munir was very welcoming and attended to all our needs and requests 10/10. The kitchen staff were also very welcoming and always smiling. The design and features of the riad were better than expected. Hot water during the cold mornings. We asked the staff for extra pillows and they provided without hesitation. Towels were soft and thick. Cosy feel, lighting, ambience, location.

The bathroom was extremely small. No bidet or Muslim shower for hygiene purposes. Shower pressure extremely poor. Hot and cold taps mixed up so be careful not to burn yourself as water can get very hot. Prices for spa treatment were double the price. The suite was cramped. Having a single bed to make it a 3 had ruined the decor of the fabulous room. At times it was difficult to get to the bathroom without knocking yourself against the tv or the coffee table which we couldn't use, again due to lack of space in the room. Single pillows don't help in any hotel. Overall didn't get much for the price paid e.g fridge, gowns, slippers, mineral water in room. Only toiletries provided are shower gel and hand soap. Pool is not heated at all.

Staff bent over backwards to help with our stay whether it was giving us directions or help with printing boarding passes. Nothing was too much trouble. Our room was beautiful and clean . So was the rest of the Riad. . Breakfast was delicious . The roof terrace above our room was lovely on an evening . WiFi strength was fab. We got it everywhere Inc the roof terrace . Very close by to the main square and the attractions. Once in the Riad it's so quiet that you wouldn't know you were in the heart of the city centre Can't recommend highly enough .

Couldn't fault it ..if I had to be petty I would say not enough butter and jam out at breakfast

Great location - so close to the main market area. Clean and comfortable. We got a discounted rate so for us good value for money. If paying full price we would have expected more. Local streets to the Riad felt safe. No one hassled you in the streets near the Riad.

Overpriced bottled water. Staff reluctant to do anything extra eg. Print a small document that we had booked during the stay there and required a printed copy of a ticket rather than an electronic. Breakfast didn't start until 8.30am so most breakfasts were rushed or missed to get to tours that start at 9am. Just small things to consider. I would stay here again due to the great location.

Breakfast was great. All you need, freshly prepared and served on the rooftop terrace. The location is great. It is safe and the area is clean. Hotel Ghali is located inside the medina and very close to all Marrakesh highlights. With google maps you can find everything easily. The room was very clean and we especially liked the good quality bedsheets, The prepared our room earlier than the official check-in time because one of us got sick. We appreciated this very much.

We did not have shampoo

a wonderful cosy hotel with very friendly staff, great food and location. The hotel staff were very helpful in printing off our boarding cards for the return journey, I would recommend this hotel to others. Very friendly staff. I also had a pedicure there and was lovely

when I organised a tour (eg the sunset), they accept my pick up location (hotel) but then they cannot pick us up as they cannot drive there, that was a bit confusing but sorted it out in the end

Lovely big rooftop room accommadated a family of 5 comfortably. Lovely breakfast and pleasant leisure areas.

We arrived into marrakech late and our taxi driver called the riad to ask if someone could meet us as it is not easy to find. But there was something about not meeting us because we booked the taxi through booking rather than the hotel. It was a bad start because we didn't feel comfortable walking so late with our bags but the only thing that went wrong.

Staff were exceptional and so helpful, the breakfast was lovely and the hotel itself is clean and well decorated with a great roof terrace with lovely views. Great location only a few minutes walk from the central square.

Just so others know the hotel itself is down a dark winding alley which did not come up on my Apple Maps, this can make it hard to find especially if arriving in the dark!

In fact I liked everything. It is nice riad, very close to the center. We stayed in Safran Suite which is specious and has beautiful Maroccan decoration. I felt it was the right place to be in Marrakesh. Reasonable price.

Nothing, just the first night we could not use air con as we did know how to turn it on. I think you should show the guest how it works to avoid such situation.

We really appreciated the kindness of the staff, the beauty of the RIAD, it's cleanliness, all the leisure common areas (such as the pool and terrace). But mostly the Riad's location really stands out. We liked the fact that typical food was provided at breakfast. The room had AC.

The breakfast, even though with good quantity of food, it lacked a bit of variety and protein. The internet signal was not strong in our room. The room was a bit small and the individual bed could be more comfortable.