The property provided excellent hospitality for the duration of our stay. The staff accommodated us in every way possible, providing information, looking after our needs and the food and ambience was excellent. The location of the property is exceptional, just two minutes walk from the medina. The property is kept to an exceptionally high standard, very clean and constantly maintained. Our room was fantastic and cleaned every day. There is a nice terrace to take in some sunshine on the rooftop. The staff are very helpful and even arranged a taxi to the nightclub. Overall we would highly recommend, the staff and host couldn’t do enough for us. Well done 😀

Nothing

The reception and general service from the Karmela Princesse was outstanding. From the second we walked through the doors until we left, nothing was too much trouble In fact it starts from when you book... I urge you to take their suggestion of booking transfers direct with them. You'll be glad you did. Food is delicious, the atmosphere calming, the spa is outstanding! The information and guidance is available if you need it. The location is superb The only marginal negative for us were the ladies serving breakfast We seemed to be an inconvenience to them. We are not fussy, rude or high maintenance, in fact I would say we're really quite chilled but basic questions like 'are there any more plates please' were met with frowns and brusque tone. Not sure if this was because we were English speaking as other guests didn't seem to receive the same treatment. This certainly wouldn't stop us from returning to this absolute gem of a riad. I can't imagine this service and atmosphere could be beaten anywhere in Marrakech. If you're considering staying somewhere other than here, it will be your loss Thanks to all the team at Karmela for ensuring our break was amazing x

Breakfast service (attitude) was lacking. Choice of food was great

Excellent staff, most including Fathima, were very nice. Very welcoming and polite. Good breakfast. Close to Square (walking distance). We enjoyed sitting in the terrace in the evenings. Breakfast i the terrace was very enjoyable. Over all, very relaxing and comfortable stay.

As soon as you walk out, it's busy street and needs to be careful while walking along the street (with two wheelers running fast). However, after the first day, we started enjoying walking along the small streets and makes us feel very authentic

really delicious food - both breakfast and the dinner. The breakfast was very varied, in retrospect it was really the best we had in Marocco. Also the dinner was top notch. We also liked the room decorations. Also, Riad Karmella is the best choice for first time travellers - the staff was very friendly and could speak very good English. Importantly, upon arrival we received all the important information to get around the city including the map.

It was a bit stuffy in the rooms so we had to use the AC or open the windows/doors.

The Road is in a great location easy to walk to the Medina and Square. Nothing was too much trouble for the staff always cheery and helpful. The property felt very safe The facilities are really charming and hold a great deal of authentic charm we especially like the roof terrace and plunge pool at the end of a busy day. We are in the restaurant and found the food very nice and due to time of year could sit outside

Nothing

The staff were absolutely terrific. Kind, friendly. The rhiad is a haven of peace. All questions answered. Absolutely delightful. Very attentive. Would not hesitate to return.and recommend to friends.

Our last night was disrupted by late night noise from children upstairs. We complained and the reception staff told parents. It continued for a little longer. Not the rhiads fault. But very frustrating at the time.

Everything was great, all staff was helping, friendly and very welcoming. They informed us very well about the city as soon as we went there. The room was clean and cozy and er totally fell in love with the terrace and the jacuzzi. We had our concerns as two female friend trip but the place felt very safe and there was a security at the entrance of our hotel street. We will definitely choose the same place if we go there again

Once you navigate your way around it’s a good location to visit Marrakesh

Wonderful courtyard and all very quiet to sleep. The staff were amazingly helpful could not do enough for you and always took the time to see if you were ok. Even when the other family members arrived they cooked some food in the evening which was perfect. They managed everything to ensure a very relaxing environment.

The Riad is very well located in the middle of the medina. We have never stayed anywhere where the staff are so nice and helpful. Nothing is to much for them. We immediately felt at home. Breakfast is good with planty of choice. Next time we visit Marrakech we will definitely come back!

We cannot think of anything that was disappointing. It actually exceeded our expectations.

Exceptional experience!! I definitely recommend it, it totally exceeded my expectations. The staff was incredibly attentive and always helpful. Big variety of options for breakfast, dinner was really good as well (vegetarian options available!). We always felt safe and like we were at home. This place is a little oasis in the Medina. 10/10, will definitely come back!