Very clean and light, a nice comfy couch and quite a pleasant outlook from a small deck Room enough for two people.

Unfortunately, the deck was not shaded from the sun or rain. At the time of booking I didn’t realise that there were no kitchen facilities apart from a jug, toaster and microwave. It seemed rather unhygienic to be washing cups and breakfast bowls in the bathroom sink, which was also very small. Being 6km out of town, It would be better to book one the bigger, more expensive units with a proper kitchen so you could cook a meal, rather than drive into town each night for dinner.

Everything was clean and comfortable. Good location but not best location (best location would be directly in Franz Josef or Fox Glacier). Nonetheless it’s only a few minutes away but you need a vehicle. Quiet for a motel. Private entrance : you don’t have to pass in front of other rooms when you enter your room. Microwave and others to fix your own food and breakfast. I would definitely come back.

Not practical if you need to do your own dishes. I only stayed one night so not a real problem for me. Sofa was way too soft and kind of uncomfortable. Decoration is a bit sterile (but that’s personal)

Really comfortable unit which suited us perfectly for 3 nights. It was spotlessly clean and very comfortable. The site manager was lovely and friendly and helped me when I couldn't work out the TV. We really enjoyed our stay. The helicopter flight over the glaciers was definitely a highlight.

Tiny little black midges kept biting me but that wasn't the fault of Franz Josef Retreat!

We were there in a quiet and rainy time and we're very comfortable and cozy. Nice modern space, with a lovely open view through the sliders. Blooming lupin outside the door.

With curtains open you have light and view, but not much privacy. This was not a big issue for us. We preferred the view. The kitchenette is adequate, but dishes need to be done in the small bathroom sink. The bathroom has no shelving , counter space or hooks for towels. But is new clean and functional and has a nice shower.

The cabins were exactly what we expected..Modern cabin perfect for an overnight stay. Room comfortable without being large and perfectly adequate.

No air conditioner unit, fan was provided. No sink other than the one in the bathroom, so we weren't able to wash out the glasses. We knew this from reviews. Also the fridge freezer ice compartment had frosted so it was difficult to open. Obviously other people had same issue as the lid to shut the compartment was broken. It still worked. For a 1 night stay ideal

Beautiful location, nice and quiet, still accessible to Franz Josef by car for dinner. The room was fantastic. Bed was big and comfortable, nice bathroom and a lovely separate living room with little kitchenette. Nice bathroom products provided, great shower with plenty of hot water. Also a nice premium plunger coffee provided.

They did forget to replenish our milk for the second day and office didn’t open till 9am, so we had to have black coffee.

The apartment is very clean, all the appliances are good quality, the kitchen have all the necessary utensils and I love that it has the pull down faucet for the sink! The TV in the room is around 55 inch, which is bigger than most places.

It doesn't have AC/cooling, which is probably understandable for the location, but it can get quite hot from the afternoon sun in the summer, maybe provide a fan. Location is still 5km away from town centre (5 min drive).

The cabin was a nice size with a lovely view. It was nice and clean and great having a heater. It is a great getaway place, away from township.

The bed was a little hard but the pillows were nice and soft. When having a shower - had to take shower hose out first before turning it on otherwise get cold water on you. It was annoying to wash dishes in the basin in bathroom...the same place you brush teeth in. Need to sort that. We wash dishes as did not want to get unexpected charge. Otherwise the stay was lovely.

We were surprised at how new and clean our cabin was. Lots of windows and a great view of the birds on the meadow. It was an easy place to stay for our three nights. We were so glad we decided to stay outside of the tourist hustle-bustle in the center of town. Angela was the perfect host; she was so welcoming when we arrived.

The refrigerator door was positioned in an awkward place to be able to easily access it.

Good location close to the main village. Reception staff were very friendly and helpful and were able to help us secure a last minute plane expedition to see the glaciers. They worked up to the very last minute where we were able to get a morning of earlier slot (preferred as we had to drive to wanaka later in the day) and the plane ride was definitely one of the highlights of our trip. Overall pretty happy with the stay