The staff were exceptional when we said we would be arriving after office hours. They arranged for us to arrive with the room ready for us and milk supplied in the fridge. The rooms were clean and my bed was comfortable. I had no complaints from the others who shared the unit.

Not the staff's fault, but after a recommendation from the office staff with a name of the taxi driver, their mobile number and their email address, the taxi driver did not show up. Yet, the taxi driver answered my phone call, directed me where to wait at the airport with my family. After waiting outside in the cold and wet evening, we called another taxi company, and we finally reached the hotel near 10pm, after arriving at the airport at 8:20pm. It was a very, very long and tiring day for my family who had flown in from Brisbane, then from Auckland to Gisborne.

The kaimahi were very welcoming & friendly. The room was nice & clean and included a spa.

There was some confusion about the booking that didn't make sense to me. I made two bookings on the Booking.com app for two separate rooms - the bookings read 'Confirmed' in the app, but the motel only received a booking for one. Also, according to the motel staff, I needed to change rooms for my second night because of the booking/room type, so the motel staff moved my stuff into another room while I was out at a tangihanga. When I returned to the motel on the second day/night, the layout was exactly the same as the room on the first night. This experience was confusing & frustrating :(

Staff were lovely and super helpful when it looked like I wasn't going to make check-in before the office closed.

We interrupted the cleaning team while they were doing our unit after our first night there, so they hurried to get out of our way, which was very nice of them, but it meant they forgot to stock up our coffee supplies so we had no plunger coffee for the next morning, we didn't realise till it was too late to ask at the office.

Thanku for turning on the heatpump for us as we had late checkin the room was nice and warm and we had a good sleep. Would definately come back loved the spa bath..

We had 2night stay coffee & tea & milk not topped up as there is 4 of us 2 adults 2 kids. Wasn't sure wether i was supposed to leave a note as next day we had to be at our appointment by 10am in the morning .

The hospitality we had from management and the people that maintained and cleaned our room were awesome. Lovely to correspond with. I will definitely go there again.

Nothing bad about the place

We loved the unit we were in as it was very comfortable, clean and modern. The reception staff were very friendly and helpful. Location was great as very close to CBD and ample car parking. Family unit had Netflix, WIFI and spa bath. Price was very affordable too. Overall we were very happy with our stay and will definitely be back again in the future.

Perfect place to stay in Gisborne, close to shops and the beach. Tidy and clean unit with good aircon, smart tv in lounge and in room. Bed was comfortable and have a personal carpark right outside your door.

The shower can be a little awkward because of how low it is as it’s combined with the bath, but didn’t phase me too much.

Room was clean and tidy and had everything I needed. The Bathroom was also very clean, the staff were very attentive and provided me with plenty of information on local restaurants and cafes

There was nothing that could have been better, it was such a pleasant stay and I was well looked after, thank you so much for everything, look forward to staying again

Clean and loved the size of the room and bathroom. Loved the size of the the shower. Really enjoyed my interaction with the front desk. Felt very welcomed.

There was a vape cartridge left on my table in my room on Saturday. I do not smoke or vape. Other than that I enjoyed my time there.

Loved the hospitality from staff and management. They made sure that the air conditioning was turned on upon arrival and it was a very hot day. They even put milk in the fridge. Overall had an excellent stay, would definitely recommend. You will definitely be my first choice if I'm up those ways.😊😊 Thank you 😊