Even though it was a very central location, once we were in our room, it was very quiet and we had an undisturbed sleep.

We chose to use the valet service and found it a bit disorganised. Granted we did arrive about an hour or so after check in time, so it was a bit busy but we handed in our keys right away and decided to go for a walk. 1 1/2 hours later, we returned to the hotel and saw that our car was still in front of the hotel, and since we had our spare car keys, I quickly grabbed something out of the car only for one of the staff to come up and ask if we were guests and when we said yes, they stated that where the car was parked had a 15 minute limit. I told them that it was already booked in and that they had my keys which they were surprised about. A bit concerning, I’m just glad it wasn’t towed away.

Communications prior to arrival were superb 👌 quickly able to ensure we had extras such as valet parking booked and cot available for our pēpi sorted. Our 7yr old was so impressed and absolutely loved her stay. Our room was so comfy. We enjoyed the buffet breakfast downstairs, and booked in to have dinner there also. it was absolutely delicious. Big ups to the staff and chefs. Everyone we encountered was so polite and always trying to ensure they're meeting our needs. Loved how central everything was! We didn't need to drive any where really because everything is at walking distance.

I think a microwave in the room would have been helpful during our stay.

Well, well, well, the staff were as friendly as puppies in a pet store, and checking in and out was smoother than a buttered-up slide. Now, about this hotel: it's nestled in the perfect spot, but parking? It's like trying to fit a giraffe into a Mini Cooper! But fear not, I'll unravel that parking yarn in a bit. All said and done, our stay was like a fine pizza – a few quirks on the crust, but oh-so-delicious overall!

Ah, parking, the ultimate quest! Free spots are as rare as unicorns here, folks. If you're not lucky enough to stumble upon those elusive freebies, your options are: shell out $32 for the hotel parking or go all-in with Sky City's $38 parking extravaganza. It's like a game of "find the needle in the haystack," except the needle costs $32 and the haystack $38!

The room was perfect for 3 people. The rooms were very clean. Nice job cleaner’s 👍 . Beds were comfortable and the room arrangement with the tv situated where we could all watch together. So happy. The staff right round from the doorman to the cleaning team the chefs to the receptionists! It also happened to be my birthday when visiting and arrived back to our room to find a birthday card and dessert to boot?? What an awesome surprise 😊 fantastic end to my birthday just fantastic. Thank you all so very very much. Will be back! And recommend to everyone I know.

Nothing! No complaints whatsoever,None! Loved our experience.

Convenient location, check-in staff were terrific.

It was average for the price you're paying for the name. We have stayed in nicer places for less. There is mold on the grout in the shower, and the bathroom fan is not working, letting cold condensation drip on you while having a shower, which I did let them know about. The water pressure was inferior. The valet parking was ok, but too many cars blocked the drive, so it was not viable. The cot we requested wasn't there, and we had to ring for one.

Our one night stay here was enjoyable. Staff were extremely helpful & courteous. The hotel was extremely busy as a cricket test was on in Hamilton at the time of our stay, but there were plenty of staff working to cover car parking and a very busy breakfast service. Our room, which was exceptionally clean had a view of the Waikato River. The hotel is well located in the town center with heaps of near by bars and restaurants.

There was not one thing to fault with this property.

The room, bed, bathroom etc were just lovely. Fabulous views and so wonderful to be near the beautiful Waikato River walks and close to the city. I was disappointed not to have a power socket in a convenient place. To charge my phone, I had to turn off the lamp, which I needed to read. The most stressful part was not being able to get a car park, esp as I was extremely tired. It was Sat night and I’m sure that the general public use the parks designated for Novotel. It would be helpful to have certificates for windscreens for guests and others towed away. Plenty of car parks available in the morning when I went for an early morning walk. Beautiful outlook from my window indicated in photo below.

Sorry, I’v combined this in my response above. These factors v much affected my stay and my willingness to stay again, esp given the cost.

The room was clean. The bed was my fave. It was soft without being too soft ... really comfy. I had the best sleep. The staff were polite and friendly. The coffee we had downstairs was lovely. The location was perfect. Our vehicle was waiting for us at the hour we asked for. We'll definitely book to stay again when we are back in Hamilton.

There was nothing to not like about the hotel. But if I had to choose something, maybe the carpet in the corridors to the rooms. I felt it was very dated and didn't fit the image of the hotel.

Loved breakfast and staff were Bradley amazing in the restaurant esp Bradley. Very friendly and went out of his way to make us all comfortable. Heard someone say there was no more apple juice and came over from the bar with a glass as he had overheard :) He then noticed our kids sitting on the couches and got the tv remote and went through the channels with them to find something to watch. Little things like that just made it so enjoyable. Thank you Bradley :) ( I am pretty sure that was his name)

The car parking situation was very disapointing. I had no idea you didn't get a carpark so having to pay extra to park at SkyCity was not ideal esp seeing as we had kids and were coming and going to the Chiefs game.

The hotel is very central to cafes and restaurants and a nice river walking path.

I didn’t like that on arrival we were greeted at the door and asked if we had parking booked, then asked to hand over keys before we had checked in and unloaded our luggage. When we checked in we asked if there was only the valet option for parking at $32 a day, there is actually a free first come first served option which we went with (we were lucky, there was enough space that we able to park when we wanted to. I guess not everyone would be so lucky) so asked the valet staff member to cancel which they did but we felt that it was a quick way for them to charge $90 extra before we were even checked in.