Beautiful location overlooking Lake Rotorua. We really enjoyed our breakfasts and wandering the lovely garden. The big bonus was the fire in our room which made the property so cosy, and we loved the hot tub after a busy and freezing day doing activities in Rotorua. Rowena and her team are doing a fantastic job of managing this property.

If anything, the decor is a bit dated, however this didn't affect how much we enjoyed our stay.We would definitely choose to stay here again.

The property is lovely. The rooms and the grounds were beautiful. The restaurant offers some great options and the staff are excellent. Highly recommend this property if you're going to Rotorua.

It's a bit far away from anything so you definitely need a car to get to the center of town or any of the attractions. It's also very hard to find online. Doesn't show up in any searches for where to stay in Rotorua. Was able to find it on Booking.com which worked out nicely.

The Black Swan is a gorgeous hotel that has been tastefully designed for luxury and comfort. Our room had a view over the lake and our own outdoor fire should we wish to sit outside. the staff were super friendly and did everything they could to make our stay special. the grounds were manicured and would be very special in summer. This is the type of hotel you come to stay and relax in, rather than heading out to explore.

That I could not stay longer!

The hotel was gorgeous. The bedroom (lake view) was spacious and clean. Bed was very comfortable, we loved how the whole room was laid out and the bathroom facilities - shower and bathtub. We used the pool and the hot tub every day, it was sheer luxury! I really liked that there were adequate sun loungers by the pool that kept us shaded. Staff were also extremely helpful and the view from our room was simply spectacular. When picking a room I highly recommend a lake view but the grounds supply excellent views for days regardless.

Our room, number 4 I think it was, sometimes had a problem with noise from the room above? Early in the morning there would be a lot of noise from someone walking around maybe? But I am a light sleeper. My husband who is not, was never disturbed. The hotel as a whole was very quiet :)

We were here for a little bit of luxury and relaxation for our babymoon ;). Stunningly beautiful location and facilities, the staff were so friendly and accommodating especially Kym and one of the highlights were the incredible breakfasts. We also enjoyed a delicious dinner at the restaurant. Beautiful cosy conservatory space and gorgeous outlook over the lake all round. Room was lovely too and we enjoyed the sparkling water. Also made use of the pool and spas.

Only little drawback was being an older property and with our room below the dining space we could hear the creaking, especially when a family with very enthusiastic kids had an early breakfast and they ran around on the verandah above waking us up. Only one morning though and minor compared to the fantastic service and facilities overall.

We really enjoyed the view of the lake and our room was lovely, having its own fireplace and lake view. We also found the manager Kym most helpful. She made us feel at home, gave recommendations of things to do and made an amazing breakfast that my husband loved. We were the only guests and it was my husbands 50th -Kym treated us so well.

The heating in the lobby was too hot. The manager Kym had the day off and when she wasn’t there the music in the lobby played all night and the level of service dropped.

My husband and I had our second secret getaway to The Black Swan, and it was even better than the last. We had been upgraded to the best room with a stunning view of the lake which was beautifully furnished with a luxury king sized bed, a lovely lounge area with big comfy armchairs. It had a huge walk-in shower and double sinks we were very spoilt with the choice of rooms...thank you so much to Kym the manager for your lovely welcome again and taking the best care of all your guests, we all felt so well cared for...your calm, down to earth approach is heartwarming. The eggs bene yummy too!

I loved my evening dip in the pool even though it was a little on the chilly side...it was beautiful in Summer.

We thoroughly enjoyed our stay in the beautiful surroundings and comfort of The black Swan. The staff were really accommodating and friendly. Kym, the manager, absolutely made our stay. She is a credit to the hotel and has the most easy going, wonderful manner about her. The continental breakfast was fantastic and the views from the restaurant/breakfast area are breath taking. There are lots of places to sit quietly and enjoy the tranquil gardens overlooking the lake. The spa is set slightly away from the gardens and is private with once again an amazing view of the lake. There were lots of dvds available to pick your own movie for the night. We were only there for one night but would love to return one day.

I love the service very much. Duty Manager, Kym, is very helpful all time She rang me before and tell us the room we booked were under renovation so she moved us to a better room with more space and facilities. Then, we have been told the chef was away so she will need to cook breakfast for guests. Guess what, turn out the breakfast was tasted very good..

There is no USB PORT in the room luckily I got 1 charger with me, so we can share it between 3 devices.

I loved it all, stunning garden with views of the lake, gorgeous spacious room with huge walk in shower furnished with luxury chairs and king sized bed. Amazing heated pool and spa set amongst the trees and gardens. Beautiful decorated dining area upstairs and conservatory with comfy loungers and cushions. Kym the manager was so friendly and helpful. A special, relaxing getaway for my husband and I!

Not much at all, if I was being picky I would say a couple of plates and some cutlery would be great. We ubered our Indian meals, but alas no cutlery to eat with.