Young gave us the best service ever! He was super attentive and helpful, giving us all the info we needed for our Rotorua trip. He really went above and beyond to make sure we had a great stay. A great location steps from the CBD, the unit they offered us was very spacious and had everything we needed to spend a few days relaxing . Highly recommend!😀

Price-quality, everything was perfect, but the cleanliness or appearance of the facilities can always be improved a little.🙂

We originally booked the Manhattan Motel, but we were moved to the other motel, the Kohwai Motel, which I think is the same owner. It was cozy enough, with complete cooking stuff in the kitchen. They even have a spa pool in our unit, but we weren't able to use it because we were mostly tired when we came back from daytrip. Personally as a woman I would just suggest a big mirror as they have a small mirror in the bathroom and if you're small petite like me, you will barely see your face 😁 but apart from that, overall it was a comfortable accommodation, near to everything and the staff are helpful enough. Highly recommended it.

Small mirror in the bathroom and big bulky pillows.

Nice motel, with very friendly staff. The Room or Suite we had provided lots of space for a family of 4. I think it would be a squeeze with 8 though. The beds were nice and comfortable, the linen was nice and clean, and the towels were changed every day. The Motel is an easy walk to the shopping centre, and about 15 minute walk to the spa. It was easy to find, and the owner was very flexible about us increasing the length of our stay.

As with other people's comments the bathroom and kitchen have seen better days and could do with updating.

Value for money. Although a little outdated, it had all the necessities that I needed and a decent cooking area. Central location. Roomy and cosy. Comfy beds. I'll definitely rebook.

Little more emphasis on cleaniness - supply a decent dishwashing cloth. The accomm only had one fan for two rooms - airconditioning please? Toilet was fixed on the second day we were there.

We actually stayed at Kowhai motel as there was some issue with the Manhattan. The owners were super friendly and the motel they offered was amazing. It had an outdoor pool and a hot thermal spa pool. The linen and towels were crispy white. Great location as well!

The motel is not new but looks well maintained

What stood out the most to me was the Business Manager named Yung who went way and beyond to help me by offering transport, being very kind and welcoming. He even offered for me to enjoy the property's free small geothermic spa which is located right behind the room I stayed in!

Young was great and made us feel welcome. Place was great for our family of 2 adults and 4 kids plus a baby. Close to town and down a quiet street. Great value and we will be back in the future.

Nothing major just needs a little bit of tlc with the old power points and light switches and oven to be upgraded.

My family always stay at Manhattan motel whenever we visit Rotorua. Everything is so convenient, especially Young gives us a lot of help in terms of activity bookings and dinner arrangement. The spa pools are another bonus.

We had booked the Manhattan hotel but at check in moved us to the colonial hotel not sure why but the facilities were very nice and room was large and kitchen well stocked.

Staff were very friendly and welcoming. (This review is for Kōwhai Motel. Same owners for both places. )

Some parts of decor could use updating.