We loved the beach and the view from our room. Tge lazy river was fun. The hotel was very clean and well maintained.

We felt that Al Waha hotel where we stayed felt dated. The marketing literature describes as luxury but it didn’t feel luxurious. Also the prices in the restaurants were too expensive overall - for these prices I want to eat and drink in smarter surroundings. In the Italian restaurant, the cheapest bottle of wine was approximately £80….

The location is beautiful, the rooms were very decent, and the overall property is really really nice. We loved using the lazy river.

The staff at the reception is not welcoming at all. It came with big surprise as during the hikes we have always been amazed by the hospitality of Omani people - always smiling, always welcoming to their homes, offering food, etc. However, during the check in, the staff was short in answers, not helpful, and not welcoming at all. Phillipino lady the next day was good though. Also, food is overpriced in Samba restaurant. Portions are small, and overall not the greatest. Breakfast in Samba was okay, however, on our second day we checked out Al Tanoor restaurant for breakfast in Bandar Hotel and we were shocked at how different it was compared to Samba. Much brighter, much nicer ambiance, a much better presentation and service was outstanding!

Excellent hotel, first class facilities, design, very good beaches, food, relaxation

Animals such as pony and camel standing for several hours on the beach under direct sun with no shade and no water. I have discussed this with hotel staff and I hope that Shangri-la Management pays immediate attention to this matter. For many prospective clients it's extremely important to trait animals & nature with high respect. Other than that no complaints.

Breakfast was amazing. Amount of facilities is great. Property is conveniently located. Service is great. A lot of activities at the beach (paid). Beach is great for both relaxing, swimming and sun bathing. Good place to chill out after round Oman trip for 2-3 of days. NY disco was good.

No places to eat closeby, except the hotel restaurants which are quite overpriced. Need to drive 15 min to the closest town with plenty of good restaurants. Disappointed with the NY quality of set menu at the Italian restaurant, they try to impress and create something extraordinary, but in my opinion do not quite succeed - taste wise was 3 out of 5. Better sometimes to stick to something more simple but make it top notch.

Friendly staff. Seafood restaurant was incredible. Breakfast was v v good. Location is amazing. Utilized in-resort medical service. Associated dive center staff were also friendly and welcoming & diving was very good. Booking activities through the hotel (and paying through hotel) was also a v pleasant experience, very professional.

Noisy. Cleaners made noise in the corridors early in the morning, which woke up my wife. Activities (lazy river) close to the sea view rooms, which was also noisy.

The location was excellent with superb facilities and amenities. The food at the restaurant was also very tasty.

The hotel stay did not start that great but once highlighted to duty manager at Al Waha, the whole stay experience was transformed. I must thank Ms. Yonicko , who heard our feedback and helped us get a better experience for our family holiday. The staff is very courteous and helpful. And the thing that usually becomes an issue for vegetarian is food, its quality and its taste. Al Waha resort Shangri-la surprised us - the breakfast buffet is a huge spread, and the Indian vegetarian spread is very by far the best we had in our stays at 5* hotels. And to top the experience it the Michelin restaurant 'Aangan' where the experience is way beyond luxury. Special thanks to Manager 'Mr. Parag' who helped us with our ask. Thank you Ms. Yonicko once again for our stay special. By the way, the drive to hotel is extremely beautiful !!

We liked the food in the various restaurants a lot, high quality and very tasty.

Some restaurants were closed

The main asset of this hotel in our opinion is its location. Outside of Muscat, Bandar Jissah is outstanding, peaceful and quiet, with lovely little creeks, amazing rock formations like arches and such, and beautiful sand beaches. The hotel offers absolutely all the comfort you can hope for, hospitality is high there and you get all the facilities you could possibly imagine. The restaurant Bait Al Bahr, within the resort, is the only restaurant we tried as we wanted to dine as often as possible downtown Muscat, but we recommend it if you like seafood. All taxi drivers working for the hotel were particularly friendly and helpful, getting downtown Muscat from the hotel is thus easy peasy.

Nothing really.

tasty food at breakfast lazy river giant chess set cookie making set as welcome gift for children in room giant turtle at check in welcoming children

the bbq dinner was overpriced and poor quality food very small and dated rooms